Facility Voices

• From Risk to Reliability: A Team-Based Approach to Maintenance

  In this episode of Facility Voices, David Trask sits down with John D’Angelo, Vice President of Capital Planning and Facilities at Indiana University, to explore the real challenges and opportunities behind an effective preventive maintenance program. John reflects on his career journey—from two decades as a U.S. Naval officer to leading facilities at Cleveland Clinic, NewYork-Presbyterian, Northwestern, and now IU, a portfolio spanning nearly 900 buildings and millions of square feet .John breaks down why mislabeled routine work can create costly blind spots, how life safety and critical equipment must guide priorities, and the risks organizations face when they lack accurate asset data. He also shares practical strategies, including asset tagging and using modern tools to capture institutional knowledge and streamline maintenance workflows.Tune in to hear John D’Angelo’s story and insights from the front lines of facilities management.------------------------------------------------------------------------------------------------ John D’Angelo, MS, PE, CHFM, CHEP, CMVP, is the Vice President of Capital Planning and Facilities at Indiana University, leading a team of 1,700 overseeing nearly 900 buildings across a multibillion-dollar portfolio. He previously held senior facilities leadership roles at the University of Chicago, Northwestern University, NewYork-Presbyterian Hospital, and the Cleveland Clinic, following two decades as a U.S. Naval officer. A licensed Professional Engineer with degrees from Purdue and the University of Maryland, John has published and taught extensively, contributed to national codes and standards, and is a 14-time ENERGY STAR Partner of the Year award recipient. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• From Custodian to Leader: How Community, Leadership, and Grit Shape Facilities Success

  In this episode of Facility Voices, David Trask sits down with Brian Johnson, Director of Facilities at Franklin Regional School District, to explore a career built from the ground up. Brian shares how he went from a second-shift custodian in his hometown to leading the facilities operation in the community where he now lives, coaches, and raises his kids. His journey—shaped by custodial work, union leadership, maintenance training, and a deep commitment to education—reveals how hands-on experience can evolve into thoughtful, community-driven leadership.Brian offers an inside look at the realities of managing a district where perception doesn’t always match the needs behind the scenes. From end-of-life equipment and major paving projects to power challenges, PM programs, and navigating community expectations, he explains how transparency, accountability, and a student-first mindset guide every decision. His passion for the work—and for the people it serves—comes through in every story he shares.Tune in to hear Brian Johnson’s story and insights from the front lines of facilities management.---------------------------------------------------------------------------------------------------------------------Brian has 12 years of K–12 facilities experience, starting as a custodian at Woodland Hills before advancing into maintenance, union leadership, and eventually Supervisor of Facilities and Custodial Services. In 2024, he became Director of Facilities at Franklin Regional School District. He’s also spent a decade coaching varsity football and holds an HVAC Technician Certification from Penn Foster College. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• Behind the Walls of Healthcare: Leading Healthcare Facilities Through Crisis and Change

  In this episode of Facility Voices, host David Trask sits down with Heather Giampietro, Director of Capital Projects and Facilities at Brown University Health, to explore her unconventional path from small-town Alaska to leading large-scale healthcare projects in Rhode Island. Heather shares how her early exposure to construction shaped her love for problem-solving, how the pandemic reignited her passion for fieldwork, and what it’s like managing a team with more than 250 years of institutional knowledge.She opens up about the challenges of entering healthcare facilities management as a woman, the importance of communication and adaptability, and how multitasking and creative thinking keep complex projects moving forward. Heather also reflects on the value of work-life balance, the need to empower teams in high-pressure environments, and her advice for the next generation—especially women—interested in careers in facilities and skilled trades.This candid and inspiring conversation highlights what it truly takes to lead capital projects and keep healthcare systems running smoothly behind the scenes. Tune in to hear Heather’s story and insights from the front lines of healthcare facilities management.---------------------------------------------------------------------------------------------------------------------Heather Giampietro is the Director of Capital Projects and Facilities at Brown University Health and Vice President of the Rhode Island Healthcare Engineering Society. With more than 20 years in healthcare design, she combines her architectural background and hands-on construction experience to create environments that enhance patient care, support staff efficiency, and promote sustainability. Raised in southeast Alaska, Heather brings a practical, problem-solving approach to complex healthcare projects, balancing regulatory demands, safety, and innovation to deliver spaces that truly serve their communities. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• From Assessment to Action: Why Facility Condition Assessments Are Game-Changers

  In this episode of Facility Voices, host David Trask talks with Shay Rankhorn, Partner at Facilities Diagnostics and former ASHE President (2022), about the real-world value of Facility Condition Assessments (FCAs) and how they help organizations plan smarter, safer, and more strategically.Shay shares lessons from his 27-year healthcare facilities career—spanning 22 hospitals—explaining how FCAs act like “a physical for your building.” He breaks down the importance of accurate data, risk scoring, and translating maintenance needs into financial terms the C-suite understands.From understanding what an FCA includes, to writing better RFPs, managing risk, and maintaining momentum beyond the first report, Shay offers practical strategies for every facilities leader looking to turn data into decisions and protect capital investments for the long term.Tune in to learn how proactive assessments, clear communication, and data-driven planning can prevent costly failures—and keep your facilities in peak condition.---------------------------------------------------------------------------------------------------------------------Shay Rankhorn is a facilities, design, and construction leader with over 25 years of experience. As a Partner at Facility Diagnostics, he leads operations, strategic planning, and more than 100 projects spanning commissioning, assessments, mock surveys, and master planning. A former ASHE President (2022) and VP of Facilities and Construction Management at Quorum Health, Shay has partnered with major healthcare systems including HCA, Ballad Health, Lifepoint, CHS, and Norton Healthcare.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• Facilities Mission: Customer Service Excellence

  In this episode of Facility Voices, David Trask sits down with Victor Panchuk, Director of Campus Facilities at The Westminster Schools in Atlanta. Victor shares his journey from being a teenage exchange student from the former Soviet Union to leading facilities operations at one of the nation’s premier private K–12 campuses.He opens up about creating a mission statement for his facilities team that aligns with the school’s vision, the importance of servant leadership, and his innovative “Manager’s Workday Out” program that puts leaders side by side with their teams in the field. From asking his staff the simple but revealing question, “What’s my job?” to championing customer service excellence, Victor offers a refreshing look at leadership, culture, and purpose in facilities management.Tune in to hear his story and take away practical insights on building stronger teams, fostering alignment, and leading with inspiration.---------------------------------------------------------------------------------------------------------------------Victor Panchuk is the Director of Campus Facilities at The Westminster Schools in Atlanta, Georgia, with 25 years of experience in educational facilities management. He previously served as Director of Facilities at Clark Atlanta University and has held key roles at Saint Xavier University, College of DuPage, and Lake Zurich Schools. Victor holds a BS in Facilities & Environmental Engineering from Massachusetts Maritime Academy, an MBA in Finance from Saint Xavier University, and serves on the boards of SRAPPA and MISBO. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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