Facility Voices

• Behind the Walls of Healthcare: Leading Healthcare Facilities Through Crisis and Change

  In this episode of Facility Voices, host David Trask sits down with Heather Giampietro, Director of Capital Projects and Facilities at Brown University Health, to explore her unconventional path from small-town Alaska to leading large-scale healthcare projects in Rhode Island. Heather shares how her early exposure to construction shaped her love for problem-solving, how the pandemic reignited her passion for fieldwork, and what it’s like managing a team with more than 250 years of institutional knowledge.She opens up about the challenges of entering healthcare facilities management as a woman, the importance of communication and adaptability, and how multitasking and creative thinking keep complex projects moving forward. Heather also reflects on the value of work-life balance, the need to empower teams in high-pressure environments, and her advice for the next generation—especially women—interested in careers in facilities and skilled trades.This candid and inspiring conversation highlights what it truly takes to lead capital projects and keep healthcare systems running smoothly behind the scenes. Tune in to hear Heather’s story and insights from the front lines of healthcare facilities management.---------------------------------------------------------------------------------------------------------------------Heather Giampietro is the Director of Capital Projects and Facilities at Brown University Health and Vice President of the Rhode Island Healthcare Engineering Society. With more than 20 years in healthcare design, she combines her architectural background and hands-on construction experience to create environments that enhance patient care, support staff efficiency, and promote sustainability. Raised in southeast Alaska, Heather brings a practical, problem-solving approach to complex healthcare projects, balancing regulatory demands, safety, and innovation to deliver spaces that truly serve their communities. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• From Assessment to Action: Why Facility Condition Assessments Are Game-Changers

  In this episode of Facility Voices, host David Trask talks with Shay Rankhorn, Partner at Facilities Diagnostics and former ASHE President (2022), about the real-world value of Facility Condition Assessments (FCAs) and how they help organizations plan smarter, safer, and more strategically.Shay shares lessons from his 27-year healthcare facilities career—spanning 22 hospitals—explaining how FCAs act like “a physical for your building.” He breaks down the importance of accurate data, risk scoring, and translating maintenance needs into financial terms the C-suite understands.From understanding what an FCA includes, to writing better RFPs, managing risk, and maintaining momentum beyond the first report, Shay offers practical strategies for every facilities leader looking to turn data into decisions and protect capital investments for the long term.Tune in to learn how proactive assessments, clear communication, and data-driven planning can prevent costly failures—and keep your facilities in peak condition.---------------------------------------------------------------------------------------------------------------------Shay Rankhorn is a facilities, design, and construction leader with over 25 years of experience. As a Partner at Facility Diagnostics, he leads operations, strategic planning, and more than 100 projects spanning commissioning, assessments, mock surveys, and master planning. A former ASHE President (2022) and VP of Facilities and Construction Management at Quorum Health, Shay has partnered with major healthcare systems including HCA, Ballad Health, Lifepoint, CHS, and Norton Healthcare.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• Facilities Mission: Customer Service Excellence

  In this episode of Facility Voices, David Trask sits down with Victor Panchuk, Director of Campus Facilities at The Westminster Schools in Atlanta. Victor shares his journey from being a teenage exchange student from the former Soviet Union to leading facilities operations at one of the nation’s premier private K–12 campuses.He opens up about creating a mission statement for his facilities team that aligns with the school’s vision, the importance of servant leadership, and his innovative “Manager’s Workday Out” program that puts leaders side by side with their teams in the field. From asking his staff the simple but revealing question, “What’s my job?” to championing customer service excellence, Victor offers a refreshing look at leadership, culture, and purpose in facilities management.Tune in to hear his story and take away practical insights on building stronger teams, fostering alignment, and leading with inspiration.---------------------------------------------------------------------------------------------------------------------Victor Panchuk is the Director of Campus Facilities at The Westminster Schools in Atlanta, Georgia, with 25 years of experience in educational facilities management. He previously served as Director of Facilities at Clark Atlanta University and has held key roles at Saint Xavier University, College of DuPage, and Lake Zurich Schools. Victor holds a BS in Facilities & Environmental Engineering from Massachusetts Maritime Academy, an MBA in Finance from Saint Xavier University, and serves on the boards of SRAPPA and MISBO. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• Problem-Solving in the Age of AI: Tools, Teams, and Transformation

  In this episode of Facility Voices, host David Trask sits down with Steven Atkins, Director of Facilities Operations at Methodist Le Bonheur Healthcare in Memphis, Tennessee. Steven shares his journey from growing up in a construction family to leading facilities operations for a 3-million-square-foot hospital campus.The conversation dives into the role of AI in healthcare facilities—how it’s being used today for policies, planning, and energy optimization, and where it could go in predictive maintenance, knowledge capture, and building automation. Steven also talks about bridging generational gaps on his team, preparing for institutional knowledge loss, and building a culture of curiosity that drives efficiency and innovation.Listen in for a candid discussion on the challenges and opportunities AI presents for healthcare facilities and what leaders can do to prepare their teams for the future.---------------------------------------------------------------------------------------------------------------------Steven Atkins (CHFM, CHOP) is the Director of Facility Operations at a large 26 acre, 3 million sq. ft campus for Methodist Le Bonheur Healthcare in Memphis, TN. In just a few years, Steven has charted an impressive path in healthcare operations, driven by a passion for continuous learning and system-wide efficiency. Steven has received awards as an Emerging Leader for the American Society of Healthcare Engineers (ASHE) and was named to the Top 40 Professionals under 40 by the Memphis Business Jounal for the class of 2025.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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• From Toolbox to Team Leader: How Passion and People Drive Success in Facilities Management

  In this episode of Facility Voices, David Trask sits down with Nick Queensland, Director of Facilities Management at Johns Hopkins Medicine. Nick shares his inspiring journey from maintenance technician to leadership, underscoring how passion and people are at the heart of a successful facilities career.From tackling recruitment and retention challenges to developing future leaders, Nick highlights why training, mentorship, and a positive work culture are essential for long-term success. He also dives into the importance of trust, communication, and collaboration when navigating change in complex organizations.Whether you’re just starting out or considering your next step in facilities management, Nick’s insights offer both inspiration and practical advice. Tune in to hear his perspective on building strong teams, leading with purpose, and finding fulfillment in a career that makes a lasting impact.---------------------------------------------------------------------------------------------------------------------Nick Queensland is the Director of Facilities Management at Johns Hopkins Medicine. He previously spent 23 years with Mayo Clinic in Rochester, MN, where he advanced from technician to Unit Head of the Rochester hospitals. After serving as Director of Facilities for Luminis Health, he joined Johns Hopkins in 2025. Nick holds a BS in Business Management, an MBA in Healthcare Administration, and multiple industry certifications, including BOMI, CHFM, and FEMA.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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