Glenn Lundy on Scaling Pitfalls, Swickard Auto’s CEO on Dealership Hospitality | Daily Dealer Live
Today's show features:
Jeff Swickard, CEO of Swickard Group
Glenn Lundy, President of 800% Elite Automotive Club
This episode is brought to you by:
Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit https://carguymedia.com/3GIt5hO to get started.
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Everything else ➤ dealershipguy.com
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1:02:23
"Customers Calling the Service Dept is a Sign of Failure" — Inside How the Best Dealerships Are Evolving | Industry Spotlight
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Paul LeBlanc, Service Director at Longo Toyota, and Derek Simonds, Executive VP Automotive at Numa.
This episode is brought to you by:
Numa - In the world of dealerships, service is everything — but it’s also where everything breaks down. Missed calls, unreturned voicemails, and long hold times are the leading causes of low CSI, poor customer retention, and cost dealers millions in revenue per year. That’s where Numa comes in — an AI communication platform for dealerships. Numa AI Agents answer 100% of missed calls, book appointments, deliver repair updates, automate operational tasks, and—perhaps most powerfully—coach service teams to be sharper, faster, and more responsive. CDG Listeners: Try Numa risk-free with an exclusive 30-day satisfaction money-back guarantee. Visit numa.com/cdg.
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/
Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com
Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu
Topics:
02:07 How big is Longo Toyota?
03:46 Best strategies for hiring technicians?
07:05 How AI improves customer communication?
10:31 AI's role in customer experience?
14:37 Biggest AI adoption challenges?
17:32 Measuring AI's financial impact?
22:12 Detecting customer issues faster?
25:41 Customizing AI for dealerships?
30:04 Addressing AI security concerns?
Check out Car Dealership Guy’s stuff:
CDG News ➤ https://news.dealershipguy.com/
CDG Jobs ➤ https://jobs.dealershipguy.com/
CDG Recruiting ➤ https://www.cdgrecruiting.com/
My Socials:
X ➤ x.com/GuyDealership
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Everything else ➤ dealershipguy.com
This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
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@Farzyness on DTC Cars, Bozard on Mobile Service ROI, OPENLANE on Used Market | Daily Dealer Live
Today's show features:
Ed Roberts, COO of Bozard Ford Lincoln
Justin Zane, SVP at OPENLANE
Farzad Mesbahi, Content Creator, Ex-Tesla
This episode is brought to you by:
Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit https://carguymedia.com/3GIt5hO to get started.
OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/
Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com
Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu
Check out Car Dealership Guy’s stuff:
CDG News ➤ https://news.dealershipguy.com/
CDG Jobs ➤ https://jobs.dealershipguy.com/
CDG Recruiting ➤ https://www.cdgrecruiting.com/
My Socials:
X ➤ https://www.twitter.com/GuyDealership
Instagram ➤ https://www.instagram.com/cardealershipguy/
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Everything else ➤ dealershipguy.com
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1:11:49
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1:11:49
“Innovate Or Evaporate”– How Small Dealer Groups Can Win In Ultra-Competitive Markets | Richard Lupo, Fixed Operations Director at Apple Tree Automotive
Today I’m joined by Richard Lupo, Fixed Operations Director at Apple Tree Automotive. We dig into why he’s training master techs from the ground up, how streamlining the online service flow drove a 10x jump in appointments, and how Apple Tree goes toe-to-toe with powerhouse neighbors — and more.
This episode is brought to you by:
1. CDK Global - CDK SimplePay is the only payment solution that's built into CDK solutions for unrivaled reliability and financial efficiency. To learn more or schedule a demo visit @ http://www.CDK.com/simplepay
2. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ https://www.openlane.com
3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That’s where Nomad Content Studio comes in. They’re the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/
Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com
Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu
Topics:
00:07 Competing in bigger markets
01:43 How do disasters impact dealerships?
04:09 What inspired Apple Tree?
06:11 Richard Lupo's role at the dealership
07:21 Best growth strategies for dealers today
10:10 How to train technicians effectively
21:55 Biggest auto industry challenges?
34:54 Used car reconditioning standards?
37:58 AI's future in dealerships?
Check out Car Dealership Guy’s stuff:
CDG News ➤ https://news.dealershipguy.com/
CDG Jobs ➤ https://jobs.dealershipguy.com/
CDG Recruiting ➤ https://www.cdgrecruiting.com/
My Socials:
X ➤ x.com/GuyDealership
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Threads ➤ threads.net/@cardealershipguy
Facebook ➤ facebook.com/profile.php?id=100077402857683
Everything else ➤ dealershipguy.com
This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
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New Roads Mazda on Profitability Hacks, Koons CEO on Massive Ford Incentives | Daily Dealer Live
Today's show features:
Curtis Biggs, General Manager of New Roads Mazda
Alex Perdikis, CEO of Koons Motors, Inc.
This episode is brought to you by:
Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit https://carguymedia.com/3GIt5hO to get started.
Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com
Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu
Check out Car Dealership Guy’s stuff:
CDG News ➤ https://news.dealershipguy.com/
CDG Jobs ➤ https://jobs.dealershipguy.com/
CDG Recruiting ➤ https://www.cdgrecruiting.com/
My Socials:
X ➤ https://www.twitter.com/GuyDealership
Instagram ➤ https://www.instagram.com/cardealershipguy/
TikTok ➤ https://www.tiktok.com/@guydealership
LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/
Threads ➤ https://www.threads.net/@cardealershipguy
Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683
Everything else ➤ dealershipguy.com
The Car Dealership Guy Podcast Network is your front-row seat to the people, companies, and trends shaping the future of automotive retail—delivered across three focused formats:
The Car Dealership Guy Podcast (Tuesdays & Thursdays)
Hosted by Yossi Levi, these deep-dive interviews feature top dealers, operators, and innovators driving the industry forward.
Daily Dealer Live (Mondays, Wednesdays & Fridays)
Our live-streamed show, also released here in audio format, brings real-time news, sharp takes, and high-impact guests—think CNBC for car dealers.
Industry Spotlight
Hosted by Sam D’Arc, this segment highlights standout dealerships and vendors with tactical insights and stories from the front lines.
Follow us on X, LinkedIn, Instagram, Facebook, and YouTube for highlights and behind-the-scenes content from every episode.
Ireland