Consolidation doomsday fears in the UK fail to pan out
James Page, the CEO of Proactive International PR, said era of buildouts by so-called altnets in the United Kingdom has given way to a new chapter, where investors want their money back.Altnets, a shortened term for smaller alternate network providers, remain buoyant in the UK, despite earlier predictions from some that a consolidation doomsday would arrive. "There is still more investment to come," Page said. "We've been talking for some time in this market about when consolidation was going to particularly hit and how quickly that was going to happen, and that seems to be something that's never quite hit."Earlier fears connected to overbuilds have not necessarily played out either, Page said. "Now when you've got 120, maybe more, altnets and there hasn't been yet that much consolidation, then there is definitely competition between them," he added. "I think that's entirely a good thing."
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CEO Rahul Puri says STL will keep its competitive edge
Few have seen the evolution of connectivity in the UK better than Rahul Puri, the CEO of STL.Speaking to Beyond the Cable this fall at Connected Britain, Puri talked about what's next for STL, which he says leads the way as the UK's largest supplier of fiber and data center solutions."Now we're seeing the next phase of growth, where you're seeing a lot of excitement from hyperscalers, data center players as well coming to the show," he said.To position itself for the next era of connectivity, Puri said STL will remain a company that doesn't provide just standard solutions. "We actually go out and solve for the customer's problems," he said. Part of STL's success, he said, is that the company understands the challenges of their customers.Additionally, with a global manufacturing presence, Puri said STL maintains a unique edge.
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Why streamlined operations are a necessity for regional ISPs
ISPs that can't spot what parts of their network are delivering subpar experiences for customers will face higher churn, said Dan Siemon, the CEO and one of the co-founders of Preseem.Siemon, joining the latest episode of Beyond the Cable, said the vast majority of customers will leave after negative experiences. "Maybe they'll complain once," he said. "But often they're just going to leave."Siemon said ISPs that are relying on customer complaints to identify problems are probably "already too late."Similarly, ISPs who don't streamline operations will also be at a severe disadvantage, Siemon said.He compared searching for problems without data driven insights to looking for a needle in a haystack."Ultimately that just means higher operations costs," he said.Meanwhile, Preseem's platforms, designed for second and third tier ISPs who don't have huge marketing budgets, allow network providers to maximize operational efficiencies, providing actionable, data-driven insights.
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Meet the CEO that wants to change how telecoms hire
Staffing issues have been persistent for the telecom industry, as Heather Moyer, the CEO of HNM Systems, knows all too well.Moyer said she believes the industry at large has a branding problem and needs to adjust to appeal to younger prospects."We need to kind of rebrand ourselves from kind of the salty crew construction folks to emerging talent and recognizing that we are in a technology industry," she said. "And why we don't lead with that, I will never know."Moyer, however, is doing her part to position the industry for future success. Her brainchild, an AI and machine learning workflow automation application (in the beta phase) called Recruit Code, is being utilized by HNM Systems, a professional services provider. As the CEO of HNM Systems, Moyer scaled HNM Systems to achieve 25× revenue growth in just a few years, according to Recruit Code's website.Now, Recruit Code is poised to bolster HNM Systems' growth even further.According to Moyer, Recruit Code is part of a new era, in which workforce development consultants leverage AI to maximize positive impacts for clients.
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Legacy CPQ Systems Cause ISP Headaches
Legacy configure price quote (CPQ) systems cause headaches for ISPs, but the right CPQ system can be a game changer for ISPs on the margins.We spoke with Sean Casey, the SVP of product management at CSG, on a recent episode of Beyond the Cable about how the right CPQ solution can make or break an ISP's bottom line. Casey said traditional CPQ systems just don't provide the type of support needed when it comes to provisioning and management service level agreements (SLAs).He said automation and rapid enablement is key to customer satisfaction."The traditional CPQ systems just don't provide that," Casey added.
Ireland