Beyond the Cable with Brad Randall

The culture of DojoNetworks is what continues to set them apart from their numerous competitors in the managed Wi-Fi space, according to Dan Myers, the president and founder of the company.
Myers said the company has developed a family friendly environment to accommodate their workforce, which consists of several dozen employees spread out from Miami to Seattle.
Twice weekly, Myers says all employees join in a company-wide Zoom call.
"There are no silos," he said. "Sales gets to talk about what's going on in sales. Support gets to talk about what's going on in support. Engineering talks about what's going on in engineering."
Myers said the calls, which began during the Covid-era, have provided cross-training opportunities for his team.
"Everybody's all rowing in the same direction," he said. "So that's what I believe sets Dojo apart, and that customer care."
Myers said he considers Dojo a 99.6% service and support company.
"What we deploy just has to work," he said, adding that openness and transparency with customers is paramount.
During onboarding, Myers said he has every new employee read a book called "Delivering Knock Your Socks Off Service," by Ron Zemke.
"It's not a heavy read, and it aligns everybody that you have internal and external customers and it's all about being open, transparent, caring, and solving their issue," he said. "And so, we're all aligned on that. From me all the way down to the newest hire."
To hear more about Myers' leadership style, and more recent ongoings at DojoNetworks, catch the full episode.

David Tashjian, the SVP and GM of Xfinity Communities, says he's aligning internal messaging to reverse misconceptions around bulk managed Wi-Fi.
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To view the full multifamily track for Broadband Communities 2026, along with the rest of the agenda, visit the event's website or register here to get tickets!

It has never been more important for second and third tier internet service providers (ISPs) to educate their customers about the value they bring to the table in communities.
That's according to Curtis Dean, the executive director of CBAN, the Community Broadband Action Network.
"We as small, local providers need to do a much better job of making sure our customers understand the value that we bring to them," he said on Beyond the Cable.
He said cheaper bundled service options from larger providers will continue to tempt many smaller ISP subscribers to switch.
Dean also says that while no technology threatens fiber's performance, he remains worried that bundling and race-to-the-bottom pricing will drive churn and bleed subscribers away from the footprints of smaller fiber networks.

Robert Griffin leads broadband initiatives for the Choctaw Nation of Oklahoma and said part of his job is to collect information from vendors, ISPs, and other tribal communities so it can be organized and considered for future deployments.
Speaking to Beyond the Cable at Connected America 2026 conference, Griffin said the Choctaw Nation has been applying for broadband-related grants since 2017 and has been awarded over $75 million.