Beyond the Cable with Brad Randall

Available Episodes

5 of 45

Why streamlined operations are a necessity for regional ISPs
ISPs that can't spot what parts of their network are delivering subpar experiences for customers will face higher churn, said Dan Siemon, the CPO and one of the co-founders of Preseem.Siemon, joining the latest episode of Beyond the Cable, said the vast majority of customers will leave after negative experiences. "Maybe they'll complain once," he said. "But often they're just going to leave."Siemon said ISPs that are relying on customer complaints to identify problems are probably "already too late."Similarly, ISPs who don't streamline operations will also be at a severe disadvantage, Siemon said.He compared searching for problems without data driven insights to looking for a needle in a haystack."Ultimately that just means higher operations costs," he said.Meanwhile, Preseem's platforms, designed for second and third tier ISPs who don't have huge marketing budgets, allow network providers to maximize operational efficiencies, providing actionable, data-driven insights.
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16:43
Meet the CEO that wants to change how telecoms hire
Staffing issues have been persistent for the telecom industry, as Heather Moyer, the CEO of HNM Systems, knows all too well.Moyer said she believes the industry at large has a branding problem and needs to adjust to appeal to younger prospects."We need to kind of rebrand ourselves from kind of the salty crew construction folks to emerging talent and recognizing that we are in a technology industry," she said. "And why we don't lead with that, I will never know."Moyer, however, is doing her part to position the industry for future success. Her brainchild, an AI and machine learning workflow automation application (in the beta phase) called Recruit Code, is being utilized by HNM Systems, a professional services provider. As the CEO of HNM Systems, Moyer scaled HNM Systems to achieve 25× revenue growth in just a few years, according to Recruit Code's website.Now, Recruit Code is poised to bolster HNM Systems' growth even further.According to Moyer, Recruit Code is part of a new era, in which workforce development consultants leverage AI to maximize positive impacts for clients.
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25:19
Legacy CPQ Systems Cause ISP Headaches
Legacy configure price quote (CPQ) systems cause headaches for ISPs, but the right CPQ system can be a game changer for ISPs on the margins.We spoke with Sean Casey, the SVP of product management at CSG, on a recent episode of Beyond the Cable about how the right CPQ solution can make or break an ISP's bottom line. Casey said traditional CPQ systems just don't provide the type of support needed when it comes to provisioning and management service level agreements (SLAs).He said automation and rapid enablement is key to customer satisfaction."The traditional CPQ systems just don't provide that," Casey added.
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16:41
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16:41
Rethinking connectivity with Rob Chambers
Rob Chambers, the Managing Director of Total Telecom, says Connected Britian has evolved with the growth of the market in the United Kingdom."What started as being a conversation purely about fiber rollout has now moved on to a more complete discussion about connectivity and what people do with it," he said, speaking to Beyond the Cable in London.Similar to Total Telecom's U.S. events, like Connected America and Broadband Communities Summit, the event is technology agnostic. However, while the United Kingdom's connectivity market may be in some more advanced stages than the U.S., Chambers said it's not all ahead of the curve.
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10:29
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10:29
How MDS Global helps companies innovate and scale operations
As a vendor in the business support systems (BSS) space, Ryan O'Hanlon said MDS Global has built a diverse portfolio of customers, including BT and Virgin Media O2. O'Hanlon, the VP of global sales for MDS Global, said mobile virtual network operators (MVNOs) are also included among MDS Global's customers.His comments came during a recent appearance on the Beyond the Cable podcast at Connected Britain."Customers like iD Mobile, who are fast growing, we've been with them since day one," he said, adding that iD Mobile has grown to over 2 million subscribers to date.Additionally, O'Hanlon said MDS Global supports the Mobile Virtual Network Enabler (MVNE) platform in South Africa. Similarly, O'Hanlon said the MVNE platform supports a multitude of verticals, including an agricultural MVNO and digital media brands.MVNE was founded "with the vision of becoming Africa's leading Mobile Virtual Services Enablement partner," according to MVNE's website.Also, O'Hanlon said MDS Global is focused on supporting who want to be able to scale quickly.He added that MDS Global strives to support customers who want to innovate."The way to innovate is to bring other types of packages in," O'Hanlon said, referencing a speaker at Connected Britain earlier who discussed selling security services to end users."By doing that, that introduces another metric into the mix," he said.O'Hanlon also praised PXC, or PlatformX Communications, which has a strategic partnership MDS Global."They've got an aggregated platform," he said. "And just hearing the (PXC) team speak this morning around how they're looking to sell that last mile as part of their package."
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9:12