Inside SAP’s Mission Control: Protecting Businesses When It Counts
In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP’s Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM help prevent issues before they escalate. Learn how Mission Critical Support keeps businesses operational when it matters most.
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9:34
SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability
In this episode Joern Keller, Executive Vice President and Chief Product Officer, SAP Business Network, shares with us some of the recent innovations to the world’s largest business-to-business digital platform – and how greater transparency, resiliency and sustainability are helping the world to run better and improve people’s lives. In addition, Keller highlights the services and support available to SAP Business Network customers. You won’t want to miss this episode!
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18:48
Transforming Customer Experience with AI
In this episode Becky Doyle, Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using our SuccessFactors HCM solutions to one of faster access into decision-critical insights. In addition, Built-in Support allows the SuccessFactors HCM solution itself to become an extension of Real-Time Support. Join us as we preview an exciting time for our HCM customers and how we support them. You don’t want to miss this episode!
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13:22
Transforming with our Customers
In this episode Rohan Patel, Head of Product Support - Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!
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21:44
How industries will drive tomorrow’s success
With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing and Solutions Officer for SAP Industries & CX, explains how macro-economic factors and disruptors are reshaping every industry and why customers will need SAP’s deep industry expertise more than ever.
To learn more about SAP Industries, visit www.sap.com/industries.