In this episode, we delve into the **journey of certification in IT services**, highlighting the critical role it plays in becoming a trusted advisor to clients. We explore the various **challenges faced during the certification process**, from understanding complex requirements to implementing best practices.Our discussion emphasizes the **value of expertise** in building and maintaining strong client relationships. By sharing real-world experiences and insights, we illustrate how certification not only enhances technical skills but also fosters trust and credibility with clients.Additionally, we explore the benefits of **adding a Virtual Chief Information Security Officer (vCISO) practice** to your service offerings. A vCISO provides strategic guidance on cybersecurity, helping organizations navigate complex security landscapes and comply with regulatory requirements. This practice can significantly enhance your value proposition, positioning you as a comprehensive security partner.Tune in to learn how navigating the certification landscape and integrating a vCISO practice can transform your approach to client service and elevate your professional standing in the IT industry.
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24:37
MSP Optimism Remains Strong for 2025
In this episode of the MSP Zone, Jeff Nulsen of N-able, dives into the latest findings from the N-able MSP Horizon's report for 2025. The discussion provides valuable insights into the current sentiment within the MSP market, highlighting key strategies for growth in the coming year. Jeff shares his expertise on how MSPs can navigate and thrive despite the complexities of international market conditions. Tune in to learn about emerging opportunities and practical advice for MSPs aiming to succeed in 2025.
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41:55
How to Build a Recession Resistant MSP Practice
In this podcast episode, Peter Kujawa of Service Leadership delves into the resilience of businesses during economic downturns. The conversation centers on how recessions impact revenue streams, emphasizing the critical role of managed services in sustaining cash flow. Kujawa discusses the significant decline in project revenue observed during past recessions and underscores the importance of strategic planning and adaptability for businesses to navigate these challenging periods successfully. This episode is a must-listen for anyone interested in understanding the dynamics of business resilience and the value of managed services in economic uncertainty.
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36:58
Taxes and Managed Services
In this engaging conversation, Charles and Mike Deskin discuss the evolution of Dresner Group, a Maryland-based managed service provider, from its inception in 2002 to its current focus on cybersecurity and security monitoring. They explore the challenges and transitions within the IT landscape, including the shift from break-fix models to managed services, and the impact of new tax proposals on the MSP community. The discussion highlights the importance of adapting to client needs and the organic growth of the business into new states, driven by demand from existing clients. In this conversation, Mike Deskin discusses the evolution and challenges of Managed Service Providers (MSPs), emphasizing the importance of trust in partnerships, the necessity of internal processes for growth, and the role of automation and AI in enhancing operational efficiency. He shares insights on market sentiment and the future outlook for MSPs, highlighting the need for a balance between technology and human expertise.
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55:43
Business Transition Strategies for MSP Owners
In this MSP Zone conversation, Ramsey Sahyoun, co-founder and M&A partner at Evergreen, discusses the unique positioning of Evergreen as a holding company for Managed Service Providers (MSPs). He explains the company’s vision to be a long-term home for businesses and their leaders, emphasizing the importance of preserving brand identity and team structure post-acquisition. The discussion covers the challenges of attracting MSPs, the decentralized strategy versus traditional roll-ups, and the operational synergies that Evergreen fosters among its portfolio companies. Ramsey also highlights the generational transition within the MSP industry and the impact of financial de-risking on leadership styles.
Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.
Ireland