The MSP Zone

Before you fire your MSP, make sure you are solving the right problem. In this episode of MSP Zone, Charles Weaver examines why businesses often replace their managed service provider only to face the same frustrations months later. The issue is not always poor service. Sometimes the real gap is executive-level technology leadership, including CIO and CISO guidance around risk, security, compliance, budgeting, and long-term planning. Charles breaks down the difference between reactive IT support, true proactive managed services, and mature MSPs offering vCIO or vCISO capabilities. For business leaders and MSPs alike, this episode offers a practical way to think about provider expectations, client maturity, and why replacing the MSP will not fix the problem if the diagnosis is wrong.

Unlock the secrets to MSP success in 2026 with insights from industry veterans Rob Scott and Andy Runyan. Discover why maturity, beyond size or revenue, is your ultimate competitive edge in an evolving cyber threat landscape. This episode examines how MSPs are transforming into risk management powerhouses by using legal, operational, and insurance strategies to protect themselves and their clients. Rob Scott from Monjur explains why legal protections and smart contract design are fundamental to risk mitigation. He explores common misconceptions around cyber insurance denials and highlights how comprehensive policies, tailored contracts, and proactive documentation help mature MSPs reduce litigation risk and build client confidence. Andy Runyan from UKON offers a behind-the-scenes look at how insurance, compliance, and technology must align, especially as AI and shadow IT accelerate risk. He points out that MSPs using AI internally may be ahead of the curve, but they must ensure their contracts and policies evolve to cover new vulnerabilities. You’ll discover: Why size doesn’t determine maturity, and how operational discipline and legal rigor matter more. How to structure contracts that clearly define responsibilities and limit MSP liability. The truth about cyber insurance claim denials versus paid claims, and how to optimize coverage. The emerging role of AI and shadow IT, and how MSPs can proactively manage these risks. Practical steps to integrate legal, insurance, and certification pillars for true MSP maturity. Why does this matter? Because in today’s landscape, a misstep can cost thousands, or even put you out of business. MSPs who master risk management and invest in operational excellence build resilience, command higher valuations, and avoid costly disputes. Whether you’re an MSP owner, a cybersecurity professional, or an insurance strategist, this episode equips you with practical ideas to elevate your practice. Get ahead of the curve, embrace maturity, protect your enterprise, and unlock new growth opportunities. Guest Credibility: Rob Scott is a seasoned legal expert in MSP contract law, leading Monjur’s legal and risk advisory practice. Andy Runyan is Head of UKON, specializing in MSP insurance solutions and operational risk management, and is known for guiding MSPs toward comprehensive cyber risk strategies. Don’t miss this essential conversation. Your MSP’s future depends on it. Tune in now.

Most MSPs do not have a sales problem. They have a profitability problem. In this episode of MSP Zone, we look at why so many managed service providers are generating record revenue while keeping less of it. Growth has been the dominant conversation in the MSP profession for years: more monthly recurring revenue, more clients, more endpoints, more vendors, and more services. But growth does not automatically create a healthier business. Charles Weaver breaks down the hidden margin pressures facing MSPs today, including tool sprawl, rising cybersecurity obligations, unfunded AI advisory work, outdated pricing models, and the operational maturity gaps that prevent MSPs from turning demand into sustainable profit. The takeaway is simple: the MSPs that thrive over the next decade will not necessarily be the largest. They will be the ones that understand their true cost to serve, price for risk, simplify their operations, and convert expertise into margin.

Most MSPs are asking: Is the future of cybersecurity compliance fundamentally changing — or just on pause? This episode uncovers what the recent suspension of Cybersecurity Maturity Model Certification (CMMC) Phase 2 really means for defense contractors, MSPs, and the broader industry.Charles Weaver dives deep into the Department of War’s groundbreaking shift: suspending the traditional, burdensome verification process in favor of a more scalable, resilient, and innovation-friendly approach called ATS. He reveals how this pause isn’t a sign of weakness but a catalyst for smarter, more effective cybersecurity strategies that balance security and opportunity.You’ll discover:- The real reason behind the CMMC Phase 2 suspension and what the Department of War’s ATS framework aims to accomplish- Why the core issue with CMMC was never the controls — but the flaws in its testing and assessment methodology- How MSPs can turn this uncertainty into a competitive advantage by focusing on operational maturity, continuous assurance, and scalable security practices- Practical steps for organizations to maintain compliance, strengthen cybersecurity hygiene, and prepare for a future framework rooted in efficiency and effectivenessStaying locked into outdated certification methods risks leaving your organization vulnerable — but understanding the shift reveals a massive opportunity for innovation and resilience. The government’s reevaluation isn’t a retreat; it’s an invitation to rethink how we validate cybersecurity success.Whether you’re an MSP, a defense contractor, or a cybersecurity leader, this episode equips you with the clarity and guidance to navigate these changes with confidence. Continue your security journey, invest in operational excellence, and stay ahead of the evolving compliance landscape, the future is being rewritten, and this episode shows you exactly how to lead it.Guest credibility: Charles Weaver is the founder of MSP Alliance, a pioneer in advocating for scalable, effective cybersecurity solutions for MSPs and critical infrastructure sectors, with decades of experience shaping industry standards and policies.Perfect for: MSPs, defense industry professionals, cybersecurity executives, and policy influencers committed to smarter, less bureaucratic security measures. Don’t miss this insights-packed discussion on what’s next for cybersecurity compliance and how your organization can thrive in the new era.Stay tuned for actionable strategies that will help you turn regulatory uncertainty into your biggest advantage. Hit play now and be part of the transformation.

Most MSPs are still caught in a reactive cycle, responding to problems instead of turning technology into measurable business outcomes. In this episode, Cisco channel leaders Jason Gallo and Brad Feldman explain why that model is changing, and how MSPs can position themselves for the next era of AI-driven cybersecurity, infrastructure, compliance, and outcome-based service delivery. How the channel is moving from siloed voice and data services toward holistic, business-focused solutions. Why AI, automation, and cybersecurity are creating new opportunities for MSPs willing to move quickly. Why maturity, trust, and execution matter more than company size in the evolving Cisco partner ecosystem. The role of foundational infrastructure in strengthening cybersecurity, resilience, and national security readiness. How MSPs can shift from technical delivery to outcome-focused service models built on transparency and accountability. Practical steps MSPs can take now to accelerate their evolution before the market moves past them. Whether you are an emerging MSP or an established provider, this conversation offers a clear view of where the channel is headed and what it will take to stay relevant. The future belongs to MSPs that can move with speed, earn trust, and deliver outcomes clients can see and measure. Jason Gallo and Brad Feldman bring deep Cisco channel experience to a timely discussion about technology, trust, growth, and the future of managed services. If you are ready to move beyond reactive support and build a more strategic MSP business, this episode is a practical and compelling place to start.