If Your Customers Feel Confused, You’ve Already Lost Them
In this episode, David Savage sits down with Jamie Anderson, CRO at UserTesting, to tackle one of the most glaring gaps in modern business: the disconnect between what companies think their customers experience… and what customers actually feel. With AI accelerating product cycles and market expectations rising, Jamie argues it’s never been more critical to embed real human feedback into every step of your design, marketing, and tech rollout process.From AI chatbots to app onboarding, if you're not validating with users, you're building on sand.🎧 Tune in to learn why testing everything—early and often—is your brand's best defense in a high-velocity digital world.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.comThe music on Tech Talks is created by London artist Lemzi: www.lemzi.com
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Why Resumes Are Broken and What We Should Use Instead
Chris Daden, CTO of Criteria Corp, joins David Savage to explain why CVs are no longer fit for purpose in the age of generative AI. With over 60 million assessments delivered globally, Criteria is redefining how we evaluate talent—moving away from static credentials and toward dynamic, science-based signals. From the psychological impact of agentic AI to the rise of product engineers, this episode offers tech leaders a blueprint for hiring in a rapidly shifting world of work.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.comThe music on Tech Talks is created by London artist Lemzi: www.lemzi.com
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From Data to Distinction: AI’s Role in Personalised Retail
Can AI help you remember 100 million customers?Andrew Bialecki, co-founder and CEO of Klaviyo, thinks it can, and should. In this episode, recorded at K:LDN, he explains why the days of fragmented, multi-channel marketing are over.He paints a picture of a future where every brand (big or small) has a "digital brain" for seamless customer experience, powered by AI agents that feel human.But what does this mean for heritage brands with soul?To answer that, we turn to Hannah Bennett from Paul Smith, who joined David at the same event. She shares how tech is being used (carefully) to scale, while keeping the brand’s iconic personality alive.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.comThe music on Tech Talks is created by London artist Lemzi: www.lemzi.com
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From E-Signatures to AI Agents: Docusign’s Bold Leap into Intelligent Agreements
Dmitri Krakovsky joins David to explain how Docusign is no longer just about digital signatures—it’s building a new category: Intelligent Agreement Management. From fully AI-assisted negotiation to automated risk scanning and workflow orchestration, Dmitri outlines the shift from one critical moment (“sign here”) to an entire lifecycle of smarter, faster agreements. He shares how this move is reshaping customer expectations, product strategy, and even how we think about the future of AI-human collaboration in business.Docusign has been synonymous with digital transformation for years. But as AI matures and customers demand more than speed—they want intelligence, automation, and insight—Dmitri explains how Docusign is meeting the moment. The conversation explores global market differences, data governance, and the delicate balance of control between humans and AI agents. This isn’t about replacing jobs—it’s about unlocking work no one had time to do. And that’s the real opportunity.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.comThe music on Tech Talks is created by London artist Lemzi: www.lemzi.com
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Sustainability Is Good Business—But Show Me the Numbers
Regulation. Data overload. Greenwashing. Welcome to the frontline of corporate sustainability.In this episode, David speaks with Raphael Güller, Chief Product Officer at Sweep—a company helping businesses manage their carbon footprint with the same precision they apply to finance.Raphael shares why compliance isn’t enough, why Scope 3 emissions are often ignored, and how AI and automation are reshaping sustainability from a reporting headache into a real business advantage.This conversation is a must-listen for anyone serious about ESG strategy, proving ROI to the board, or building a resilient organisation in a low-carbon economy.💡 Want to go deeper?This episode is informed by Sweep and Capgemini’s latest global research, Sustainability in Action—a data-led look at how organisations are measuring, reporting, and transforming.📥 Read the full reportTech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.comThe music on Tech Talks is created by London artist Lemzi: www.lemzi.com
Tech Talks (The Podcast about Technology Leaders and Leadership) - A podcast that probes the minds of technology leaders.
Join us as we delve deep into the startup stories, financing, growth, innovation, and cultural transformations that drive the tech industry with host, David Savage.
Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com
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