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Deployed: The AI Product Podcast

Podcast Deployed: The AI Product Podcast
Freeplay
Deployed is the podcast for people building AI products.With all the hype about AI over the past two years, it’s often been hard to discern what’s actually work...

Available Episodes

5 of 7
  • How Help Scout Moved From Traditional SaaS To An AI-Native Product Company: A Conversation with Nick Francis & Luis Morales of Help Scout
    In this episode of Deployed: The AI Product Podcast, we talk with Nick Francis, CEO and Co-founder, and Luis Morales, VP of Engineering at Help Scout, about their journey integrating AI into their established (13 years in market!) customer support platform.Nick and Luis share candid insights on:• How they shifted from skepticism about AI to embracing it as a tool for delighting customers• Their process for experimenting with AI features, from summarization to automated email drafts• Challenges in prompt engineering and building effective RAG systems• Creating a new role for an AI product quality expert with deep customer knowledge• Transitioning to an experimentation-driven engineering culture• Making the bold decision to completely overhaul their business model and pricingThe conversation covers both high-level strategy and tactical details of Help Scout's AI development process. Nick and Luis offer valuable perspectives for any company looking to thoughtfully integrate AI capabilities into existing products.For product and engineering leaders navigating the complexities of AI adoption, this episode provides practical advice on balancing innovation with customer needs. Tune in to learn how Help Scout is leveraging AI to enhance the customer support experience while staying true to their values.
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  • Insights from Building AI Systems At Google Scale: In Conversation With Kyle Nesbit
    Kyle Nesbit, a longtime Googler and AI expert, joins us on Deployed to share lessons from his 17+ years at the forefront of distributed systems, machine learning, and AI-driven product innovation. Kyle has helped build foundational technologies like BigQuery and worked on early large language model (LLM) development at Google, giving him a unique perspective on how teams can successfully transition from traditional engineering to modern AI-focused workflows.In this episode, we explore:The challenges and opportunities of transitioning traditional engineering teams to LLM developmentWhy starting with evaluation metrics is the foundation for successPractical strategies for iterative improvement and guardrail designHow to balance product priorities and quality trade-offs when scaling AI systemsThe real story behind AI demos and how to communicate progress effectivelyFoundational issues in data discovery and access—and why solving them matters more than chasing trends
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    52:45
  • Creating an AI-Powered News App with Particle Co-Founder Sara Beykpour
    In this episode of Deployed, we sit down with Sara Beykpour, Co-founder and CEO of Particle, to discuss how they're using AI to transform how people consume news. Particle, which just launched last week, organizes news coverage across multiple sources into an easy-to-read, summarized, and personalized feed.What makes Particle particularly interesting is how seamlessly they've integrated AI into the core news reading experience. Rather than building yet another AI chatbot, they've created an intuitive news app where the AI works behind the scenes to deliver better summaries and insights.In this conversation, Sara shares valuable lessons about building AI products that actually work for customers, including:• How they approach quality and trust when using AI to summarize news• Their practical process for developing and improving AI features• Key learnings about evaluation pipelines and prompt engineering• Insights on working with publishers in the AI eraTune in to hear Sara's perspective on the future of AI in media and her advice for other founders building in this rapidly evolving space. Whether you're a product manager, engineer, or just curious about the intersection of AI and media, this episode offers actionable insights you can apply to your own work.Check out Particle at particlenews.ai!
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  • Building Enterprise-Grade AI at Scale: Inside Workday's Journey with Generative AI
    Join us for an insightful conversation with Eliza Cabrera (Principal Product Manager) and Beau Lyddon (Principal Engineer) of Workday as they share their journey implementing generative AI at enterprise scale. As one of the first major enterprise software companies to roll out GenAI features, Workday offers valuable lessons for product and engineering teams navigating this technology.Learn how Workday approached everything from their first MVP features to scaling AI across their platform, including:How they identified the right initial use cases and measured successTheir approach to prompt engineering, model selection, and RAG architectures  Managing enterprise customer expectations around data privacy and complianceCreating an AI playbook to help teams across the company adopt GenAIBalancing innovation with enterprise-grade reliabilityThis episode offers practical insights for anyone working to bring generative AI capabilities to enterprise software products. Eliza and Beau share candid perspectives on what worked, what didn't, and how to think about scaling AI responsibly in complex enterprise environments.Whether you're just getting started with GenAI or working to scale it across your organization, this conversation provides valuable lessons from leaders who have successfully navigated these challenges at one of the world's largest enterprise software companies.
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    53:20
  • Build the Right Product Faster With The Help of AI: Lessons Learned from Maze Co-Founders Jo Widawski & Thomas Mary
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About Deployed: The AI Product Podcast

Deployed is the podcast for people building AI products.With all the hype about AI over the past two years, it’s often been hard to discern what’s actually working. We started Deployed to share the real-world stories of the leaders, engineers, product & design teams, and data teams who are building and running great generative AI products for their customers. In each episode we’ll dig into the journey to create these products, the impact they’re making for customers and the bottom line, and what it takes to make generative AI products successful. Our hope is to add a bit of signal in all the noise, and help you stay ahead of the curve when it comes to strategies and tactics that actually work in production.We’d love to hear from you, please reach out to us at [email protected] can also learn more about what we’re building at Freeplay here: freeplay.ai
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