In her role, Shannon Connell oversees the implementation and service of MEDITECH's licensed customers, as well as the company's legal department, quality system for our internal processes, and medical devices. Overseeing governance coupled with her customer experience responsibilities, uniquely equipped her to support MEDITECH customers and ensure their success from contracting through implementation, and beyond. Shannon tells us about her interesting path from biology major to law school, and then how she applies her law degree at MEDITECH – and how her long tenure with the company has afforded her great opportunities to interact with customers in meaningful ways. We discuss the ever-changing regulatory requirements, interoperability, implementations, and establishing best practices. MEDITECH is concentrating on optimization and ensuring customers garner full value from the system, under the driving motto “what does good look like?” Shannon also talks about MEDITECH Circle and how she feels it will be very beneficial to customers as the functionality of the tool continues to grow with the addition of AI tools to enhance analytics.--Featured in this episode:Shannon Connell | MEDITECHEvent Archive - MUSE Community – Meditech Circle WebinarAmazon.com: James: A Novel: 9780385550369: Everett, Percival: Books – James Percival Everett
--------
15:57
We All Seem to Do the Same Work, but Differently
With over 20 years of healthcare experience, Dr. Ahmed most recently served a Global CMIO for The Aga Khan University (AKU) in Pakistan and its global network of hospitals. Additionally, he has served over two dozen healthcare systems as a Physician Executive Consultant to develop effective multidisciplinary governance strategies for successful deployment of electronic health record systems.We learn about Dr. Ahmed’s journey to IT and transition to the study of medicine. He explains how he came to work at the Valley Health system as their CMIO. We discuss Valley Health’s EHR selection project and how they are working on the governance of proper usage of AI. We learn about his “same, but different” philosophy: How training, navigation, governance, etc. can be challenging and burdensome to standardize. Is technology solving or contributing to burnout?
--------
15:16
Traversing Traverse Exchange
Firstly, we hear about the success of the recent MEDITECH Live event and then we learn about MEDITECH’s Traverse Exchange network, both an overview and the high-level goals of the project. The group discusses how this new tool uses industry standards to exchange data across different organizations even if they are on different EHR systems. Traverse Exchange was first launched in Canada, and what MEDITECH learned there has been applied to the U.S. market. MEDITECH is offering the tool initially to customers that have already integrated with CommonWell, and then moving to new implementations and other eligible customers. The end goal is to get all MEDITECH customers on this network so that the data benefits all facilities. Traverse Exchange can be coupled with other tools, like Search and Summarization, to greatly expands the capabilities and to help providers lessen their burden.Mentioned in this episode:MEDITECH introduces Traverse Exchange interoperability network for U.S. Market | MEDITECH – Traverse exchange articleTraverse Exchange Canada | MEDITECH – Traverse exchange Canada6 Takeaways from MEDITECH LIVE 2024 – Meditech Live
--------
21:28
DIY Mammo Scheduling
Whitney has worked at CMH as a Systems Analyst for seven years supporting registration, authorization and referral management, community wide scheduling, and patient portal. Learn about Citizens Memorial Hospital and the IT team. Whitney shares how an initiative that came out of a task force put her on the path of optimizing the patient portal for self-scheduling. We discuss some of the general initiatives, and then specifically about project to implement self-scheduling for mammography patients. Learn the details of the build, working with the mammography team, and ensuring safeguards were employed – plus, hear the positive responses from those involved.
--------
15:26
Share and Share Alike
Rick provides an overview the facility and EHR environment – and highlights the uniqueness of a children’s hospital. Amy shares her career path from bedside pediatric nursing to IT, and ultimately a clinical manager. Caron outlines the current projects at the hospital including MEDITECH’s Expanse Cam, Expanse Now, and High Availability Snapshot. Learn about the collaboration between East Tennessee Children’s Hospital and Alder Hey Children’s Hospital, based in Liverpool. Users from the two distinguished facilities meet regularly to share, learn and, sometimes, commiserate. Hear how the relationship has been mutually beneficial, and reinforces the value of organization like MUSE.
This is MUSE Views, the podcast for the MUSE community, about the MUSE community. MUSE is a non-profit education and networking group for users of the MEDITECH electronic health record system. Here on our podcast we chat with healthcare IT folks about ideas, opportunities, strategies, and solutions to improve work/life experiences and share views you can use! Tune in to hear stories from a variety of disciplines and perspectives - and gain real world knowledge you can apply in yours!
Ireland