How AI is Orchestrating the Insurance Supply Chain - with Mark Fredman of CCC Intelligent Solutions
Today’s guest is Marc Fredman, Chief Strategy Officer at CCC Intelligent Solutions. Marc joins Emerj CEO and Head of Research Daniel Faggella to discuss how leading insurers are using AI to manage growing complexity across the insurance supply chain — from vehicle damage assessment to claim settlement and subrogation. He breaks down where AI is already delivering value across the claims process — including computer vision for total loss prediction, generative AI for document summarization, and predictive analytics for early subrogation detection. Marc emphasizes the need for insurers to shift their mindset from siloed departments to orchestrators of an interconnected “insurance economy” involving repair shops, OEMs, medical providers, and more. He also shares strategies for adopting AI at scale — starting with quick-win use cases that fund the journey, designing pathways to production, and integrating AI side by side with human expertise to improve speed, accuracy, and customer experience. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
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Keeping the Patient Voice in De-Identified Data Models - with Brad Kennedy of Orlando Health
Today’s guest is Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health. Brad joins Emerj Senior Editor Matthew DeMello to explore what it takes to implement AI across a complex care environment. From improving patient experience to easing clinician burdens, Kennedy highlights the need for precision, transparency, and collaboration to ensure AI earns its place in provider workflows. Brad shares lessons from his experience in patient experience strategy and innovation, offering insights into how AI tools—from virtual care to clinical decision support—can improve outcomes without replacing physician judgment. The conversation also touches on key inflection points from COVID-19 to the generative AI boom and what’s next as agentic systems come into focus. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by NLP Logix. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
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Transforming Care Management and Disease Management Workflows with Agentic AI - with Raheel Retiwalla of Productive Edge
Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge. Productive Edge is a digital transformation consultancy specializing in healthcare that helps payers, providers, and health tech companies use data to streamline operations, reduce costs, and improve outcomes. Raheel returns to the program to outline how agentic AI is helping payers and providers shift from reactive workflows to proactive, real-time engagement. Raheel explores practical use cases already in deployment—from AI agents that monitor benefit utilization and prevent care disruptions, to systems that surface behavioral health risks through missed appointments or medication gaps. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Productive Edge. Learn how brands work with Emerj and explore media options at emerj.com/ad1.
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Lessons from Project Warp Speed in How High-Velocity Partners Are Scaling AI in Manufacturing - with Emily Nguyen of Palantir Technologies
Today’s guest is Emily Nguyen, Head of Industrials at Palantir Technologies. Emily joins Emerj Editorial Director Matthew DeMello to discuss how Project Warp Speed is helping manufacturing leaders scale AI rapidly and effectively. She breaks down the key values driving successful AI adoption — including mission focus, first-principles thinking, and urgency — and shares real-world examples of AI applications in manufacturing, such as visual inspection and predictive maintenance. Emily recommends starting small with AI projects, meeting users where they are, and integrating with existing systems. She also explores the future of industrial collaboration, highlighting efforts to preserve tribal knowledge and enhance supply chain connectivity to improve national readiness. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Unlocking Enterprise Efficiency Through AI Orchestration - Kevin Kiley of Airia
Today’s guest is Kevin Kiley, President of Airia. With extensive experience helping large enterprises implement secure and scalable AI systems, Kevin joins Emerj Editorial Director Matthew DeMello to explore how agentic AI is reshaping enterprise workflows across industries like financial services. He explains how these systems differ from traditional AI by enabling autonomous action across connected environments—introducing both new efficiencies and new risks. Kevin breaks down a phased roadmap for adoption, from quick wins to broader orchestration, and shares key lessons from working with organizations navigating complex compliance, data governance, and access control challenges. He also highlights the growing importance of real-time safeguards and defensive security strategies as AI capabilities — and threats — continue to evolve. This episode is sponsored by Airia. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast!
The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.
Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption.
Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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