The AI in Business Podcast

Operational complexity in modern distribution centers is accelerating faster than most organizations can adapt, leaving leaders with fragmented data, static facility designs, and inefficiencies that compound across planning and fulfillment. In this episode, Jerod Hamilton, Director of 3PL Warehouse Strategy at Tyson Foods, joins Emerj's Marilie Fouche to examine how disconnected forecasting and warehousing systems limit real‑time decisioning and obscure the true sources of leakage inside large‑scale operations. He highlights the need for integrated planning signals and more adaptive warehouse systems that can adjust placement and movement decisions as demand shifts, rather than weeks after inefficiencies have already taken hold. This episode is sponsored by Easy Metrics. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

Today's guest is Emma Vitalini, Head of Global Digital Health Technology Innovation at Amgen. Amgen is a global biotechnology company focused on discovering, developing, and delivering medicines for serious illnesses. Emma joins Emerj Editorial Director Matthew DeMello to examine how data and AI are reshaping patient recruitment, decentralized clinical trials, and compliance workflows in highly regulated healthcare environments.


Emma also discusses practical ways AI can surface unstructured genomic and clinical data to improve patient identification, how API-based access supports hypothesis testing without large-scale data movement, and how modular consent and explainable AI frameworks help sponsors scale trial operations while maintaining regulatory trust and patient transparency.
Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

Aging expertise, paper‑based instructions, and inconsistent onboarding are creating a widening execution gap on the factory floor as experienced workers retire and new operators expect real‑time digital support. In this episode, Antoine Bisson, CEO and Co‑Founder at Poka, examines how manufacturers can capture institutional knowledge and convert it into structured digital guidance that accelerates training and stabilizes performance. Poka is a connected‑worker platform for manufacturers. It digitizes work instructions and training, uses AI to convert legacy knowledge into structured content, and delivers contextual guidance to frontline teams in real time. The discussion highlights how AI‑generated instructions, contextual support, and focused early use cases help leaders reduce variability, strengthen continuity, and move teams toward more proactive operations. This episode is sponsored by Poka. Learn how brands work with Emerj and other Emerj Media options at  go.emerj.com/partner

Tax processes remain constrained by document-based workflows that limit data accessibility, speed, and cross-system integration. In this episode, Neal Schneider, Co-Founder and CTO at K1x, and Ken Powell, Chief Revenue Officer at K1x, unpack how shifting to standardized, connected tax data enables more efficient processing, interoperability, and improved use of information across stakeholders. The discussion focuses on reducing manual data handling, progressing through stages of data maturity, and using centralized data to support faster processing and more informed client work. This episode is sponsored by K1x. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

The gap between customer expectations and operational delivery is widening as traditional reactive service models struggle with volume volatility and workforce attrition. In this episode, Philipp Heltewig, Chief AI Officer at NiCE, unpacks how enterprises can transition to a proactive, AI-first customer experience by rethinking core service processes for the age of automation. The discussion outlines the shift from measuring simple deflection to prioritizing resolution quality, alongside the technical requirements for structuring APIs and knowledge bases to support high-performance AI agents. This episode is sponsored by NiCE. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner