The Alldus Podcast - AI in Action

Today's guest is Meesh Miller, Co-Founder & Director | ServiceNow HRSD Consultant at PSS Pink Support Services Ltd. Founded in 2025, PSS Pink Support Services Ltd helps businesses simplify operations through ServiceNow consulting and digital transformation. Specializing in HRSD,  they design custom workflows and App Engine applications that make processes easier to manage. It also provides training and support to help teams adopt new solutions. Its practical, user-focused approach improves efficiency and creates better experiences for employees and clients.
Meesh is a ServiceNow HRSD Consultant, App Engine Builder and digital transformation specialist. As Founder and Director of PSS Pink Support Services Ltd, she helps organizations simplify HR and enterprise processes through user-focused design, custom applications and workflow automation. Working from discovery through to implementation and user adoption, Meesh takes a practical, hands-on approach to turning complex requirements into intuitive ServiceNow solutions that improve efficiency and the employee experience.
In the episode, Meesh talks about:
Her journey from career setbacks to thriving in the ServiceNow ecosystem
How transferable skills can unlock unexpected careers in ServiceNow
How family mentorship and community provided strength through adversity
Rediscovering her confidence and sparkle with Colourintech
Building Pink Support Services into a ServiceNow partner
HR experience fuels her passion for ServiceNow HRSD
Advice to embrace transferable skills, stay curious and find your sparkle
Her work representing ServiceNow University while helping others shine

Today's guest is Hanz Shawel, VP ServiceNow Delivery at Bank of America. Founded in 1904, Bank of America is one of the world’s leading financial institutions. Headquartered in Charlotte, North Carolina, it provides banking, investment, wealth management and risk management services to individuals, businesses, corporations and institutions. The company combines an extensive global presence with digital capabilities to help clients manage their finances, achieve their goals and navigate an evolving financial landscape.
Hanz is a technology and operations executive with over 25 years of experience leading enterprise transformation across finance, retail, healthcare and telecoms. He combines deep technical expertise with operational leadership, overseeing global teams, budgets and complex regulated programs. His achievements include delivering $49 million in savings, improving throughput by 400% and leading a $110 million pharmacy transformation. In his role, Hanz scales enterprise platforms, strengthens governance and turns strategic investment into measurable business results
In the episode, Hanz talks about:
0:00 His journey from developer to ServiceNow leader, driving enterprise transformation and standardization
2:32 Implementing ServiceNow DPR (Digital Product Release) to transform release management for regulated organizations
4:12 Introducing DPR to improve release rigor, control and infrastructure coordination
5:58 How ServiceNow DPR orchestrates release processes, ensuring consistency and traceability
7:38 Simplifying complex technology concepts to secure executive buy-in
10:00 Why a successful DPR implementation requires expertise, partnerships, funding and organizational change
13:26 Prioritizing passionate, strategic thinkers with strong architectural mindsets
16:15 How release management is evolving toward automated, decentralized, product-led operating models
19:53 Why ServiceNow enables faster transformation through automation, standardization and flexibility

Today's guest is Ian Naccarella, CEO and Co-Founder at 83 Sciences. Founded in 2026 and backed by Y Combinator, 83 Sciences is an AI materials discovery company that transforms unpublished experimental data into searchable scientific knowledge. Its platform captures information from laboratory notebooks, voice notes and scientific instruments, helping researchers optimize experiments, accelerate materials discovery and turn overlooked data into publications, patents, commercial products and industry-academic partnerships.
Prior to co-founding 83 Sciences, Ian was an entrepreneurial fellow at MIT focused on commercializing new climate technologies with professors. He was also a strategy manager at battery materials company Sila Nanotechnologies and a consultant with Boston Consulting Group, focusing on areas such as Climate and Sustainability, Cleantech, Consumer Tech, Public Sector and Financial Institutions. Ian also holds bachelor’s and master’s degrees in Chemical Engineering from Stanford University and an MBA from Harvard Business School.
In the episode, Ian talks about:
0:00 His journey from engineering and consulting to an AI materials startup
3:48 Turning frontier AI discoveries into synthesizable real-world materials
5:21 How AI discovers enabling materials that accelerate core battery innovation
7:17 How Frontier AI links material synthesis, structure and properties
10:42 Scaling experimental data pipelines to automate materials discovery
12:53 The opportunity to build an AI science company and team from scratch
To find out more about all the great work happening at 83 Sciences, check out the website www.83sciences.ai

Today's guest is Josh Builder, Chief Technology Officer at Datavant. Founded in 2017, Datavant is a healthcare data collaboration platform that makes health data secure, accessible and actionable. Its technology connects fragmented health data, enabling compliant information exchange across providers, payers, life sciences companies and government agencies. This unified network supports faster insights, better decision-making and new AI-driven healthcare applications
Josh is a senior technology and product leader who solves complex business challenges through advanced technology and data. He has worked alongside founders and CEOs to turn ambitious ideas into scalable solutions, drive growth and navigate significant change. Combining strategic vision with deep technical and operational expertise, Josh translates complex concepts into practical outcomes and builds diverse, high-performing teams that promote innovation and operational excellence.
In the episode, Josh talks about:
0:00 Driving technology-driven transformations across music, fashion, fitness and healthcare
3:55 Why technology should enhance human experiences, not replace them
9:29 Helping Rent the Runway evolve from event rentals to everyday workwear subscriptions
11:32 Using technology to securely connect fragmented healthcare data for better patient care
15:27 His focus on AI governance, developer autonomy and evaluation-driven engineering at Datavant
18:09 How AI reshapes engineering teams around evolving business needs
19:59 How AI will transform engineering, but experience, mentorship and fundamentals remain critical
24:03 Plans to scale the AI-native engineering teams in Galway, Ireland
25:18 How Datavant connects, secures and unlocks healthcare data insights
To find out more about all the great work happening at Datavant, check out the website www.datavant.com

Today's guest is Dianne Kokotoff, Executive Director, Enterprise Solutions and Automation at Wellstar Health System. Founded in 1993, Wellstar is one of the largest nonprofit healthcare systems in the Southeast, serving communities across Georgia through more than 400 care locations, including 11 hospitals. With more than 35,000 team members, Wellstar provides comprehensive, patient-centered care across a wide range of specialties, while also investing in innovation, research, technology and community health.
Dianne is an experienced technology executive with a strong track record across financial services and healthcare. She leads ServiceNow and Automation teams, driving IT operational excellence, platform strategy, governance and continuous improvement across ITSM, ITOM, ITBM and SecOps. Her expertise also spans Robotic Process Automation, Agile transformation, enterprise architecture, process improvement and requirements analysis, with a focus on delivering technology strategies aligned with business goals.
In the episode, Dianne talks about:
0:00 Her journey from military communications to pioneering ServiceNow leadership
5:04 Transforming ServiceNow adoption across Wellstar Health System
6:32 How strong processes and quality data drove ServiceNow success
10:58 Expanding ServiceNow into an enterprise-wide transformation platform
12:53 Getting stakeholder buy-in to drive successful technology implementations
15:47 How her lean ServiceNow team delivers enterprise-scale success
17:45 Expanding ServiceNow with AI agents and innovation