The Alldus Podcast - AI in Action

Today's guest is Emmanuel Ranchin, VP Global Cyber Security Fusion at State Street. Founded in 1792, State Street are a global leader across investment servicing, markets and financing and investment management. With 11.5% of the world’s financial assets flowing through their doors every day, they are a trusted partner to institutional investors and a vital part of the global economy. Together with their clients, State Street help create better outcomes for the world’s investors and the people they serve.
Emanuel is an accomplished Programme Manager with strong analytical, problem-solving and IT skills, built on a foundation in Chemical Engineering and extensive experience in the Financial Services industry. A results-driven team leader with excellent interpersonal and communication abilities, Emanuel is highly committed, approachable and adaptable leader who consistently delivers successful outcomes.
In the episode, Emmanuel discusses:
0:00 His journey from engineering to leading cybersecurity governance in banking
5:30 Why Cybersecurity needs accountability, culture and business partnership
9:28 How Cyber hygiene culture extends beyond work into daily life
11:56 His advice to stay curious, be open-minded and keep learning to stay relevant
15:32 Why clear communication, emotional intelligence and simplifying complexity drive success
18:47 Effective communication requires time, cultural awareness, feedback and adaptation
22:39 The need to build trust, model behavior, embrace feedback, balance risk and enable AI
24:32 Innovation requires curiosity, culture change, clear goals and empowered thinking
To find out more about all the great work happening at State Street, check out the website www.statestreet.com

Today's guest is Rahul Naidoo, Co-Founder and CEO at Superscript. Founded in 2021, Superscript is a New York–based healthcare technology company modernizing how people access and pay for medical services. By introducing transparent, upfront pricing and streamlined digital purchasing tools, Superscript makes healthcare more like e-commerce - clear, simple and consumer-friendly. Its platform empowers patients with greater choice, clarity and control, eliminating surprise bills and redefining the healthcare experience.

Rahul is a technology entrepreneur passionate about transforming complex systems into simple, user-centered experiences. Originally from South Africa, he earned a degree in Computer Science from Harvard University and gained experience in digital product development and strategy at several tech ventures before founding Superscript. Under his leadership, Superscript has pioneered a novel healthcare pricing protocol, partnered with hundreds of providers, and is redefining how patients navigate and pay for care.

In the episode, Rahul talks about:
0:00 His journey from tech-savvy roots to co-founding a health tech startup
2:15 Building Superscript with a philosophy to fix healthcare inefficiency
6:04 How college friends turned idea into Superscript with Mark Cuban’s backing
10:27 Why AI should remove admin burdens, not replace humans in healthcare
16:55 Superscript’s culture of perseverance, optimism and problem-solving resilience
20:13 Reimagining pricing from creating real, upfront healthcare prices from scratch
23:35 The journey building seamless healthcare tech
27:42 How Superscript cultivates growth, excellence and purpose-driven work

To find out more about all the great work happening at Superscript, check out the website www.superscript.nyc

Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences.
Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms.
In the episode, Amber talks about:
0:00 Career journey from fine art to IT, building service desks and ServiceNow
5:20 Leading ServiceNow consolidation across Activision Blizzard and King
9:25 Expanding ServiceNow with HR, legal, events and finance tools company-wide
10:47 How ServiceNow became the self-sufficient, gamified hub for company workflows
13:24 Currently scaling ServiceNow with Employee Center, AI and lifecycle management
15:45 Leading ServiceNow with two engineers plus long-term vendor support
16:56 Staying at Activision Blizzard for supportive, positive work environment
18:43 ServiceNow work remains project-based, relying on consultants for support
20:31 How the company supports side projects, letting her create art and ServiceNow apps

Today's guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the Pacific Northwest. Today, it operates 13 hospitals and more than 300 primary, urgent, paediatric and specialty care locations in Washington, Idaho and Oregon. With over 20,000 team members, MultiCare remains dedicated to improving health, expanding access to care and supporting the wellbeing of the communities it serves.
Laurie is an accomplished executive leader with more than 20 years of experience driving strategy and delivering results. She is known for turning vision into action through collaboration and strong partnerships, and for successfully advancing complex initiatives within matrixed organizations. Recognized as a decisive executor, Laurie effectively aligns executive teams and C-suite stakeholders across functions - including Finance, Legal, HR, IT and Clinical - to achieve critical organizational objectives.

In the episode, Laurie talks about:
0:00 An insight into her 25+ year career working in Healthcare and IT
2:35 MultiCare’s offerings with 13 hospitals, 300+ clinics and full healthcare services
3:23 Her role in IT culture, processes and optimizing the ServiceNow platform
4:57 Building a robust knowledge base to optimize ServiceNow
6:48 Focus on automation, ROI, and scalable IT support systems
9:06 How they successfully integrated Overlake Hospital’s service desk into ServiceNow
11:14 Excitement to expand ServiceNow, automate processes and scale efficiently
13:24 How strong governance and structured roadmap ensure successful ServiceNow outcomes

To find out more about all the great work happening at MultiCare Health System, check out the website www.multicare.org

Today's guest is Alan Paris, Global Head Financial Services Risk & Compliance Enterprise Architecture, Field CTO, Customer Success Executive at ServiceNow. Alan is a global leader in risk management, compliance and financial services transformation, with extensive experience driving business strategy, product innovation and multi-million-dollar growth. He has led 1,000+ person teams across operations, technology and consulting, delivering transformative change through digitization, AI and regulatory technology solutions.
At ServiceNow, Alan has held several leadership roles, driving $400 million in portfolio growth and $100 million in annual contract value across global accounts. He develops enterprise platform strategies, AI-driven solutions and transformative implementations while mentoring teams and guiding organizations in regulatory compliance and risk management. An award-winning thought leader, Alan has published over 60 articles, spoken at major conferences and advised top financial institutions worldwide.
In the episode, Alan talks about:
0:00 From Financial services technologist to helping clients realize ServiceNow value
2:12 Seeing ServiceNow evolve into a global AI-driven enterprise platform
4:58 How ServiceNow automates risk, AI enhances efficiency and productivity
7:31 Why clean, well-managed data enables successful AI implementation results
11:18 How ServiceNow leverages AI to transform workflows and operations
15:34 How top innovators align AI with business strategy, enabling transformation
17: 55 Advice to always keep learning, embrace change and apply AI wisely
20:47 Why ServiceNow is the leading 21st-century AI-enabled enterprise platform