The Alldus Podcast - AI in Action

Today's guest is Josh Builder, Chief Technology Officer at Datavant. Founded in 2017, Datavant is a healthcare data collaboration platform that makes health data secure, accessible and actionable. Its technology connects fragmented health data, enabling compliant information exchange across providers, payers, life sciences companies and government agencies. This unified network supports faster insights, better decision-making and new AI-driven healthcare applications
Josh is a senior technology and product leader who solves complex business challenges through advanced technology and data. He has worked alongside founders and CEOs to turn ambitious ideas into scalable solutions, drive growth and navigate significant change. Combining strategic vision with deep technical and operational expertise, Josh translates complex concepts into practical outcomes and builds diverse, high-performing teams that promote innovation and operational excellence.
In the episode, Josh talks about:
Driving technology-driven transformations across music, fashion, fitness and healthcare
Why technology should enhance human experiences, not replace them
Helping Rent the Runway evolve from event rentals to everyday workwear subscriptions
Using technology to securely connect fragmented healthcare data for better patient care
His focus on AI governance, developer autonomy and evaluation-driven engineering at Datavant
How AI reshapes engineering teams around evolving business needs
How AI will transform engineering, but experience, mentorship and fundamentals remain critical
Plans to scale the AI-native engineering teams in Galway, Ireland
How Datavant connects, secures and unlocks healthcare data insights
To find out more about all the great work happening at Datavant, check out the website www.datavant.com

Today's guest is Dianne Kokotoff, Executive Director, Enterprise Solutions and Automation at Wellstar Health System. Founded in 1993, Wellstar is one of the largest nonprofit healthcare systems in the Southeast, serving communities across Georgia through more than 400 care locations, including 11 hospitals. With more than 35,000 team members, Wellstar provides comprehensive, patient-centered care across a wide range of specialties, while also investing in innovation, research, technology and community health.Dianne is an experienced technology executive with a strong track record across financial services and healthcare. She leads ServiceNow and Automation teams, driving IT operational excellence, platform strategy, governance and continuous improvement across ITSM, ITOM, ITBM and SecOps. Her expertise also spans Robotic Process Automation, Agile transformation, enterprise architecture, process improvement and requirements analysis, with a focus on delivering technology strategies aligned with business goals.In the episode, Dianne talks about:
0:00 Her journey from military communications to pioneering ServiceNow leadership
5:04 Transforming ServiceNow adoption across Wellstar Health System
6:32 How strong processes and quality data drove ServiceNow success
10:58 Expanding ServiceNow into an enterprise-wide transformation platform
12:53 Getting stakeholder buy-in to drive successful technology implementations
15:47 How her lean ServiceNow team delivers enterprise-scale success
17:45 Expanding ServiceNow with AI agents and innovation

Today's guest is Paul Collins, Regional Information Security Officer, Europe at U.S. Bank. Founded in 1863, U.S. Bank is one of the largest commercial banks in the United States, providing a broad range of financial services to individuals, businesses and organizations. With a strong focus on innovation, digital banking, payments and customer experience, U.S. Bank serves millions of customers across the U.S. and internationally, including through its global payments business, Elavon.Paul is an experienced Information Security leader with over 35 years in IT and cybersecurity, including more than 20 years in CISO and senior security roles within international financial services. He has worked closely with financial regulators and industry bodies across Europe and the U.S. Currently part of the U.S. Bank Information Security Services leadership team, Paul is responsible for information security across all U.S. Bank business lines in Europe. He is passionate about cybersecurity, collaboration and knowledge sharing.In the episode, Paul talks about:
0:00 His 35 year journey of tech evolution and cybersecurity insights
2:56 How curiosity drove his cybersecurity career as internet security evolved
4:09 His role at U.S. Bank Europe within payments security and operations
5:11 Seeing financial cyber threats focus on money, ransomware, suppliers and regulation
7:30 Underestimating supplier risk in banking cybersecurity
8:46 How AI is accelerating cyber attacks and lowering the barrier for threat actors
11:24 The need for training, vigilance and realistic phishing awareness
14:03 How organized cybercrime forces security to balance friction and experience
16:38 Global security leadership relies on daily collaboration and communication
19:38 Cyber careers need experience, internships and practical skills over certifications

Today's guest is Clare Hickie, Chief Technology Officer, EMEA at Workday. Founded in 2005, Workday is a leading enterprise software company that provides cloud-based solutions for human capital management (HCM), finance, planning and AI-powered business operations. Workday serves more than 11,500 organizations worldwide, including over 65% of the Fortune 500. Workday helps businesses streamline operations, improve workforce management and make faster, data-driven decisions through its secure, intelligent cloud platform.
In her role with Workday, Clare partners with senior business and technology leaders to help organizations transform how they manage people, finance and AI. With more than 30 years of experience in enterprise technology, Clare began her career on the customer side, spending 15 years at GSK before joining Workday in 2018. She is a recognized leader in responsible AI, cloud transformation and enterprise innovation, with a strong focus on building trusted, human-centered AI solutions that deliver measurable business impact.
In the episode, Clare discusses:
0:00 How AI conversations evolved from skepticism to agentic productivity
5:51 Co-creating with customers to deliver proven AI outcomes
7:19 How Workday’s AI agents deliver significant productivity gains
9:06 Creating consistent AI experiences built on a unified platform
12:46 Responsible AI requires governance, transparency and risk management
17: 33 How trust and responsible AI drive lasting customer adoption
To find out more about all the great work happening at Workday, check out the website www.workday.com

Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation.
Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations.
In the episode, Wessel talks about:
0:00 His journey from service desk agent to Employee Workflows specialist
2:38 Joining KLM to help lead its Employee Workflows transformation
4:12 Earning two MVP awards through community leadership and content creation
7: 04 Giving back to the ServiceNow community through knowledge sharing
8:27 How Hands-on learning and scripting skills accelerated career growth
9:45 Navigating complex global HR transformations across countries and cultures
11:44 How AI accelerates ServiceNow adoption and empowers teams
13:56 Excited about AI making ServiceNow more human-centered and efficient