Cisco Podcast Network

Happy (belated) one-year anniversary to the pod! To celebrate, Ian is looking forward to reliving 2016 with The Chainsmokers at Cisco Live, and Kat is building an army of AI agents to do her job for her.

We're breaking down the actual difference between a regular chatbot and an autonomous AI agent, and debating whether outsourcing your life to a virtual Board of Directors makes you lazy or just a genius.

From setting up agents in Webex's AI Agent Studio to managing your new digital employees, we have your AI strategy covered (we think).

Guys...it's been a year. If you haven't given us a click, this is your sign: https://www.cisco.com/site/us/en/solutions/small-business/index.html

In the latest episode of Shift Happens, Jeff sits down with Gary Wolfson, Director of Global Partner Communities at Cisco, for a behind-the-scenes look at what it really took to co-design The Cisco 360 Partner Program—not just in theory, but in practice.
This isn’t just a story about partner programs—it’s a masterclass in trust.
Gary breaks down the difference between listening and hearing (and why partners know instantly which one you’re doing), and introduces a simple but powerful framework: listen → interpret → act → be accountable. Sounds simple… until you try to do it at global scale, across thousands of partners, in the middle of massive change.
What unfolds is a story of courage, vulnerability, and consistency—where trust wasn’t built through words, but through action, rhythm, and follow-through. From early skepticism in Dublin to confidence at Partner Summit, this episode captures the real shift: when feedback stops being a checkbox and becomes your identity.
Why listen:
• 🎯 Learn the 3-part framework that turns feedback into real action (and trust)
• 🤝 Understand why “listening vs. hearing” is the difference between credibility… and noise
• 🚀 See how co-design, done right, becomes a true competitive differentiator—not just a buzzword
Let’s make shift happen #CiscoShiftHappensPodcast

The Internet Report podcast explores the telemetry behind recent SaaS disruptions to reveal how NetOps leaders can regain control of business continuity during an outage. 
 
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CHAPTERS 
00:10 Intro 
00:52 Cloudflare
08:38 Salesforce
13:27 Outage Trends: By the Numbers 
15:34 Get in Touch 
 
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Explore the Cloudflare and Salesforce outages further in the ThousandEyes platform (no login required):  
 
- Cloudflare: https://apfjyufeawshlcxbsvhsicakwoupobbf.share.thousandeyes.com/internet-insights/views/?roundId=1771612800&metric=interfaces&scenarioId=outageTraffic&filters=N4IgZglgNgLgpgJwM4gFygIYActQgYwxggHsA7AERIFsMIyAVDAczQG0BdAGhG1wKKkyAeQCuMFnADK%2BEljjsQAQQBiKgKIBhBuooB9HVIZ7hAJT0BJAHJ7NShkoAywgOIhuvJGXYBGAMwBAKxcAEwADACcIQAsIR4wCBhgkPhiEszSsvKKqhraugbqRibm1rb2Tq7uAL7VQA 
 
 
- Salesforce: https://awzppfpqlujxnslfkbxhmhbdtpkugkks.share.thousandeyes.com/network-app-synthetics/views/?testId=8329769&startTime=1773723600&detailId=map&metrics=httpAvailability&timelineWindow=1773702000,1773744000&prefixId=13533839  
 
 
For additional insights, check out The Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q3_internetreport_q3fy26ep133_podcast 
 
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Want to get in touch? 
 
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X: @thousandeyes 
 
——— 
 
ABOUT THE INTERNET REPORT 
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.  
 
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? 
 
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. 
 
Catch all the episodes on your favorite podcast platform:  
  
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526  
  
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773  
  
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report  
  
- YouTube: https://www.youtube.com/@theinternetreport_official

We jump right in by asking a deceptively simple question: do you have a personal brand, and if so...what is it? That quickly turns into Kat and Ian accidentally hyping each other up, questioning their professional identities, and landing on the idea that being good at work starts with being a good human.

Ian explains why he’s sending out 360 feedback surveys “because he’s insecure,” while Kat defends her commitment to being on time (something Ian can't comment on...)

Then we get into actual tips: how personal brands are built day by day. From accountability and consistency to perception and reputation, this episode is all about how people experience you at work — and why that matters more than ever in a virtual world.

If you found this insightful, funny, or just like us...give us a click to keep the show funded! https://www.cisco.com/site/us/en/solutions/small-business/index.html

In this episode, we interview Liz Rice, a contributor to eBPF. She tells us what this technology means for the linux kernel but also for future security app, for kernel observability and last but not least for container networking. A technology so good it's even coming to Windows.