They’re the burning questions on everyone’s lips. How will AI impact the workplace? Has the Pandemic caused irreversible change to the workplace dynamic? How can you possibly maintain a close-knit-culture in the face of rapid expansion? ITS’ very own People and Culture Director Claire Davies answers the questions we all have in this month’s episode of Connected Tech Talks. You don’t want to miss this one... Timeline 00:00:23 Intro 00:00:44 Claire’s career journey to ITS 00:01:50 Hot HR Themes 00:03:06 How do you stay current in People? 00:04:30 What are the technologies are People teams needing to embrace to make a fast-growing business work post-pandemic? 00:05:50 Are we too reliant on the remote 30-minute meeting model? 00:07:20 Is 100% back to office the right way to go? 00:08:07 What’s the biggest People success story? 00:08:51 How do you balance a community culture as you grow while also valuing diversity? 00:10:11 Should People teams really be bothered by technology? 00:11:40 What gets you up in the morning? 00:12:21 What piece of technology could you not live without? 00:15:25 What would Super Claire look like?
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Connected Tech Talks - Episode Eight
When you think of customer service, are you too inward looking? Do businesses today not think enough about how each and every interaction makes a customer feel, and how that impacts buying habits? Our very own Director of Customer Service Jason Stanton dives deep into the importance of company-wide engagement on customer service, and explains how consumer habits evolve with each service interaction. This episode of Connected Tech Talk explores consumer habits in a changing service-driven world, and the criticality of maintaining a relationship-first, transaction-second approach in our industry.
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Connected Tech Talks - Episode Seven
Join Dave and Katharine for this episode of Connected Tech Talks, as they sit down with ITS’ Strategy Director Kevin McNulty to discuss the ins and outs of what it’s like to keep a business on track with a strategic vision while navigating such a turbulent changing industry. Find out what the killer applications set to change how we view fibre as an enabler, and why understanding the difference between IoT hype vs IoT reality is crucial as we move into the next phase of digital transformation.
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Connected Tech Talks - Episode Six
Join Katharine and Dave this month on Connected Tech Talks as they discuss all things transformational technology for councils and local authorities. This time, they’re joined by technology expert and current Director for Digital and IT at Southend-on-Sea Council, Carol Thomas, who takes us through the key differentiators between UK and international connectivity and digital markets.
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Connected Tech Talks - Episode Five
It’s another episode on the Connected Tech Talks couch and this time, Katharine and Dave are joined by Michael Cox – Group Provisioning Director at Ask4 Ltd. As a seasoned leader in the telco world, Mike takes us through the UK and European markets and how they differ on everything from technology to network deployment. The group also uncover what makes telecommunications businesses agile and dynamic while navigating an increasingly competitive market that’s at the helm of utilising emerging technologies…
About Connected Tech Talks - with ITS Technology Group
Welcome to Connected Tech Talks, the podcast by ITS Technology Group designed for our channel partners and tech enthusiasts. Join hosts Katharine McNamara and Dave Ferry, Head of Partner Markets, as they embark on insightful discussions with key ITS leaders, industry influencers, and friends of ITS.Every month, we dive into the latest industry innovations and trends, bringing you insights from authoritative business leaders. Our mission is to educate, inspire, and connect our partner community. Tune in to Connected Tech Talks to stay informed about the innovative developments shaping the tech landscape. Whether you're a partner, colleague, or peer, this podcast is your go-to source for thought leadership and industry knowledge to become a UK connectivity expert.Follow us and never miss an episode, released every month on all your favourite podcast platforms.
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