Breaking News: Impact of the AWS Outage on AI Applications
In this breaking news analysis episode of the Targeting AI podcast from Informa TechTarget's AI Business, Esther Shittu and Shaun Sutner discuss the recent AWS outage that disrupted numerous websites and services, including AI applications such as widely used generative AI models from OpenAI and Anthropic. Tech analyst David Nicholson provides insights into the causes of the outage, emphasizing the importance of multi-site redundancy for enterprises relying on cloud services. The discussion also touches on the implications for AI applications and the need for businesses to consider redundancy options to prevent future disruptions.
Featuring: David Nicholson, analyst, The Futurum Group
In this episode, we cover how:
AWS experienced a major outage due to DNS problems.
The outage affected several large language models.
Multi-site redundancy is a way to prevent future disruptions.
Enterprises need to invest in redundancy for cloud services.
AI applications are not the cause of outages but are affected by them.
Cloud services have become more resilient over time.
Companies must be proactive in ensuring service continuity.
The cost of redundancy can be high, but it is necessary.
Smaller cloud providers may not offer the same level of resilience.
To learn more about generative AI, agentic AI and AI cloud services, check out AI Business from Informa TechTarget.
To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.
References:
Prepare for a cloud outage with these preventive steps
Beware of over-reliance on U.S.-based cloud giants
Generative AI models from Anthropic and OpenAI
--------
5:10
--------
5:10
Streaming data and generative AI: Confluent's approach
In this episode of the Targeting AI podcast from AI Business, Shaun Sutner and Esther Shittu interview Sean Falconer of streaming data platform vendor Confluent. They discuss Confluent's AI strategy, the importance of real-time data management, and the integration of generative AI and multi-agent systems into business processes. Falconer emphasizes the need for high-quality data and the advantages of open source technologies like Apache Kafka and Flink. The conversation also touches on the challenges of implementing AI systems and the future direction of AI technology at Confluent.
Featuring: Sean Falconer, senior director of AI Strategy at Confluent.
In today's episode, we cover how:
Confluent focuses on real-time data processing and management.
Generative AI requires fresh, relevant data to be effective.
Data quality should be enforced at the source, not downstream.
Multi-agent systems can operate continuously and autonomously.
Confluent partners with major AI model providers for integration.
Reliability and testing are critical challenges in AI development.
The future of AI at Confluent includes building support for ambient agent experiences.
To learn more about AI, open source and agentic systems AI, check out AI Business.
To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.
References:
Confluent, streaming data and agentic AI
Confluent and Databricks work together to simplify AI development
What is data streaming?
--------
30:59
--------
30:59
The Future of Patient Care: AI-First Approaches with Salesforce Agentforce
In this episode of the Targeting AI podcast from AI Business, hosts Esther Shittu and Shaun Sutner discuss the role of AI in healthcare with Madhav Thattai of Salesforce and John Oberg of Precina Health. They explore the concept of being AI-first, the integration of AI in patient care, and the impact of agentic systems on healthcare outcomes. The conversation highlights how AI can enhance clinical practices, improve patient interactions, and streamline business processes, ultimately leading to better health outcomes and operational efficiency. In this episode, the conversation revolves around the transformative role of AI in healthcare, particularly focusing on patient experience, the integration of Salesforce Health Cloud, and the balance between AI automation and human clinical judgment. The speakers discuss the supportive role of AI in clinical decisions, innovative applications in mental health, and the importance of trust and ROI in AI deployments. They emphasize the need for clear KPIs and the potential for AI to unlock efficiencies in healthcare delivery.
Featuring: Madhav Thattai, SVP & COO of Agentforce product management at Salesforce, and John Oberg, founder and CEO of Precina Health
In this episode, we cover how:
AI is used extensively in healthcare to enhance patient-provider interactions.
Being AI-first can lead to improved clinical and financial outcomes.
Salesforce's agentic technology is being used for customer support and marketing.
AI can automate routine tasks, allowing healthcare providers to focus on patient care.
The integration of AI in diabetes management has shown significant success.
AI can personalize patient care through meal planning and recipe suggestions.
The future of healthcare involves a collaborative approach between technology and human providers. AI is not the focus; it's a catalyst for patient experience.
AI supports clinicians without replacing their judgment.
To learn more about agentic AI and generative AI, check out AI Business.
To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.
References:
Salesforce Agentforce
Applications for AI in healthcare
AI and type 2 diabetes risk
--------
36:00
--------
36:00
Salesforce advances its agentic AI platform with Agentforce 360
In this breaking news analysis episode of the Targeting AI podcast from Informa TechTarget's AI Business, hosts Esther Shittu and Shaun Sutner discuss the latest innovations in agentic AI technology unveiled at Salesforce's Dreamforce conference in October with guest Madhav Thattai of CRM and CX giant Salesforce. The conversation covers the new Agentforce 360 platform, including hybrid reasoning, enhanced control and context for agents, and the importance of the user experience and data privacy. Thattai emphasizes the need for a balance between creativity and control in enterprise AI applications.
Featuring: Madhav Thattai, SVP and COO of Agentforce product management at Salesforce
In today's episode, we cover how:
Hybrid reasoning combines LLMs with structured processes.
Control and context are essential for agent functionality.
UX features are being enhanced for agents.
Data privacy is important to Salesforce.
AI agents must respect user permissions and access.
Salesforce aims to democratize agent development.
Context indexing improves agent accuracy.
To learn more about agentic AI, generative AI and Salesforce, check out AI Business.
To watch videos of our podcasts, subscribe to our YouTube channel, @EyeonTech.
--------
10:44
--------
10:44
UiPath moves from RPA to agentic AI
In this podcast, Mark Geene of robotic process automation (RPA) vendor UiPath discusses the evolution of RPA and the emergence of agentic AI. He explains how these technologies are transforming business processes, the importance of governance and compliance, and the future of work with digital workers. Geene also highlights the role of data in enabling effective AI agents and shares insights on the competitive landscape of RPA vendors. The discussion concludes with predictions about the future of AI in business.
In the episode, we cover how:
RPA automates repetitive tasks and is limited to deterministic workflows
Agentic AI combines deterministic and ad hoc processes for greater flexibility
Governance and compliance are critical for successful automation
Orchestration allows for effective collaboration between agents, robots, and humans
Data is essential for providing context to AI agents
Narrowly scoped agents can operate with more autonomy
The future of work will see agents supervising business processes
Featuring: Mark Greene, senior vice president and general manager of AI products and platform at UiPath
To learn more about agentic AI, RPA and generative AI, check out AI Business from Informa TechTarget.
To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.
References:
UiPath AI agents blend with RPA amid industry hype, doubts
Governance Is Top Priority for Companies Using Agentic AI: Survey
Startup aims to upend old-school RPA with large action model | TechTarget
Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration. The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
Ireland