EP494: Etinosa Agbonlahor - The Science Of Pricing For Bookkeepers - Part 2
“Anyone who grows plants knows that sometimes you have to trim the leaves to have an overall healthy plant. Not every customer will come with you as you grow your business, and that's actually a good thing. It keeps your business efficient and healthy.” -Etinosa Agbonlahor In the finale of this two-part conversation, Etinosa Agbonlahor, behavioral economist and CEO of Decision Alpha, returns to share practical strategies for raising prices without losing confidence or clients. She explains how to overcome resistance, use behavioral nudges, and position your services to attract the right customers. In this interview, you’ll learn: How to spot signals your pricing is off Simple nudges & choice architecture that boost client acceptance How to raise prices with confidence & retain long-term relationships To learn more about Etinosa, click here. Connect with her on LinkedIn. Learn more about Decision Alpha. Download your free Behavioral Pricing Playbook here. Time Stamp 03:01 – The fear of losing customers & why churn can be healthy 07:23 – Building confidence to justify premium pricing 12:29 – Signals your pricing isn’t working 19:14 – Behavioral nudges that influence client choices 26:40 – Using choice architecture to present pricing 30:41 – Raising prices while honoring long-term clients This episode is brought to you by our friends at Dext! Dext handles transaction capture, keeps your data accurate, and even simplifies e-commerce reconciliation, all in one place. Join thousands of bookkeepers and accountants who’ve already made the switch. If you're ready to save time, reduce errors, and make bookkeeping more efficient, Dext is for you! Go to thesuccessfulbookkeeper.com/dext to book a demo TODAY and see how it can transform the way you work!
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EP493: Etinosa Agbonlahor - The Science Of Pricing For Bookkeepers - Part 1
"You should be distinct enough and positioned just a bit enough that people go, 'Oh, I am caring about the value they're gonna bring to me, to the point where I wanna double click.’” -Etinosa Agbonlahor Etinosa Agbonlahor, behavioral economist and CEO of Decision Alpha, shares how pricing is about more than numbers. She explains why understanding your value and talking to clients is key to building a profitable bookkeeping business. In this interview, you’ll learn: Why most bookkeepers underprice their services How client conversations uncover real value Ways to position yourself so price isn’t the only factor To learn more about Etinosa, click here. Connect with Etinosa on LinkedIn. Learn more about Decision Alpha. Download your free Behavioral Pricing Playbook here. Timestamps 02:32 – Etinosa’s career journey in finance & behavioral economics 04:57 – Why businesses leave 11% profit on the table 07:56 – The number one mistake in pricing: not talking to customers 11:12 – How bookkeepers often copy pricing from competitors 13:55 – Should you show prices on your website? 15:30 – Positioning: are you in the bazaar or the premium store? 19:02 – Differentiation through unique processes or systems 21:15 – Telling your story to build perceived value This episode is brought to you by our friends at Dext! Dext handles transaction capture, keeps your data accurate, and even simplifies e-commerce reconciliation, all in one place. Join thousands of bookkeepers and accountants who’ve already made the switch. If you're ready to save time, reduce errors, and make bookkeeping more efficient, Dext is for you! Go to thesuccessfulbookkeeper.com/dext to book a demo TODAY and see how it can transform the way you work!
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EP492: Jess Jensen - How To Differentiate Your Business Through Storytelling - Part 2
“Just having the courage to allow some of your real story to come through publicly is your differentiator. It builds trust, opens doors to sales conversations, and draws future customers to you.” –Jess Jensen Jess Jensen, co-founder of Co-pilot Communications, is back for the second part of this powerful conversation. In part one, she revealed why your personal story is the ultimate marketing tool. Now, she’s sharing how to put it into practice with a clear, step-by-step framework for building a digital presence that feels authentic, consistent, and achievable. From breaking through inconsistency, to leveraging AI for content ideas, to showing just the right kind of imperfection—Jess shares practical strategies small business owners can use to show up online and grow their influence. In this interview, you'll learn… How to overcome the biggest barrier to showing up online: inconsistency Why the right kind of imperfection can make you more trustworthy than polished content How AI can accelerate your content creation while still keeping your voice authentic To learn more about Jess, click here. Connect with her on LinkedIn. For listeners of the show, Jess is offering quick, practical 25-minute reviews for business owners and senior leaders who think their profile might be holding them back. You'll get a real-time audit and a handful of actionable next steps. Openings begin the third week of October. No cost, no catch, just clarity. Here's the booking link. Time Stamps 00:00 – Why courage & vulnerability build trust 01:25 – Simple ways to dip your toe into posting 02:20 – Why responding matters more than likes 04:04 – The real barrier: inconsistency 06:17 – How AI can help with idea generation 09:06 – Treating AI like a junior employee you train 12:08 – The psychology of showing up online 14:38 – Imperfection as a powerful differentiator 18:16 – Why collaborators & “yes/no” people matter 18:58 – Where to find Jess online & claim your free LinkedIn audit This episode is brought to you by our friends at Dext! Dext handles transaction capture, keeps your data accurate, and even simplifies e-commerce reconciliation, all in one place. Join thousands of bookkeepers and accountants who’ve already made the switch. If you're ready to save time, reduce errors, and make bookkeeping more efficient, Dext is for you! Go to thesuccessfulbookkeeper.com/dext to book a demo TODAY and see how it can transform the way you work!
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EP491: Jess Jensen - How To Differentiate Your Business Through Storytelling - Part 1
"People are interested in other people. So you can talk about your practice or where you see perhaps the industry going down the road, but from a point of view that is informed and experienced and maybe has a little bit of vulnerability woven in.” -Jess Jensen Jess Jensen, co-founder of Co-pilot Communications, has helped leaders at Microsoft, Qualcomm, Adidas, and now small business owners across North America build their digital presence. In part one of this two-part series, she shares why personal storytelling is key to standing out in today’s crowded market. In this interview, you'll learn… Why personal voices connect more than brand voices How storytelling humanizes small businesses Ways to overcome fear & self-doubt To learn more about Jess, click here. Connect with her on LinkedIn. For listeners of the show, Jess Jensen is offering quick, practical 25-minute reviews for business owners and senior leaders who think their profile might be holding them back. You'll get a real-time audit and a handful of actionable next steps. Openings begin the third week of October. No cost, no catch, just clarity. Here's the booking link. Time Stamps 00:00 – Why people connect with personal stories 01:23 – Journey from global brands to co-founding Co-pilot Communications 03:16 – Helping executives build digital platforms 04:31 – Humanizing brands through leadership voices 06:47 – Applying storytelling to small businesses 09:52 – Overcoming fear & finding your voice 13:45 – Differentiation: “Differences sell, similarities don’t” 16:08 – Step 1: Define your “audience of one” 20:28 – Step 2: Clarify what you want to stand for 24:38 – Step 3: Practice creating content & iterate 25:41 – Step 4: Build relationships in the comments 26:46 – Preview of part two: Jess’s full four-step playbook This episode is brought to you by our friends at Dext! Dext handles transaction capture, keeps your data accurate, and even simplifies e-commerce reconciliation, all in one place. Join thousands of bookkeepers and accountants who’ve already made the switch. If you're ready to save time, reduce errors, and make bookkeeping more efficient, Dext is for you! Go to thesuccessfulbookkeeper.com/dext to book a demo TODAY and see how it can transform the way you work!
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EP490: Jennifer Kahnweiler - How To Thrive As An Introverted Leader
“A woman came up to me and said, ‘You know, you really get me.’ And I thought that's really the mantra I want to kind of go with. I want people to understand that I get what they're saying. I can't be them, but I can translate the pain and the successes that they're having.” -Jennifer Kahnweiler Introverted leaders bring unique strengths to the workplace, but they’re often overlooked. In this episode, Jennifer Kahnweiler, an expert on introverted leadership, shares how introverts can thrive, influence, and lead with confidence. In this interview, you’ll learn: How the Four Ps help introverts succeed in leadership Practical ways introverts can influence without being loud How listening can become a powerful sales advantage To learn more about Jennifer, click here. Connect with her on LinkedIn. Time Stamp 00:00 - Introduction to Introverted Leadership01:57 - The Journey to Understanding Introversion 05:31 - The Evolution of Introverted Leadership 11:21 - Creating Introvert-Friendly Workplaces 14:48 - The Impact of COVID on Introverts 19:42 - Navigating the Changing Workplace 21:01 - Empowering Introverts in the Workplace 22:54 - Embracing Introversion in Leadership 24:27 - The Evolution of the Introverted Leader 26:20 - The Four P's of Introverted Leadership 32:24 - Listening as a Key Skill for Introverts 38:08 - Recognizing & Valuing Personal Accomplishments This episode is brought to you by our great friends at Sage! Drowning in paperwork? AutoEntry lets you snap, scan, and sync receipts, invoices, and statements—so you can ditch manual entry, reduce errors, and get back to what really matters: growing your practice and delighting your clients. Learn more about AutoEntry or get started for free at Sage.com.
The Successful Bookkeeper Podcast is a weekly show to help increase your confidence, work smarter and build a business you love.
Each week you'll listen to inspiring guests who will share their success secrets, so you can take your bookkeeping enterprise and life to another level.
Some of them include New York Times Best-Selling Author of E-Myth, Michael E. Gerber, Pure Bookkeeping Co-Founder, Debbie Roberts, the host of The Productive Woman podcast, Laura McClellan and the author of *I Know How She Does It*, Laura Vanderkam.
If you're a bookkeeping business owner who is looking for an uplifting, entertaining and informative podcast exclusively for YOU then you have arrived at the right place!
Get ready because your journey towards success begins — now.
Your Host
Michael Palmer is an acclaimed business coach who has helped hundreds of bookkeepers across the world push through their fears and exponentially grow their businesses and achieve the quality of life they've always wanted.
Ireland