The Successful Bookkeeper Podcast

"Ethics and integrity are a bookkeeper's superpower." -Heather Smith Kick off your new year with clarity and momentum in this special Year-In-Review episode! Host, Michael Palmer brings together an international panel of leaders to unpack the biggest wins, surprises, and lessons from 2025. This conversation gives you a grounded look at what actually changed in the bookkeeping world and what you can expect moving into 2026. You'll hear real stories from Canada, Australia, and the United States about technology shifts, economic pressures, client transformations, team challenges, and the rising demand for advisory. Our final episode of 2025 is packed with insights that you don't want to miss! Thank you so much for listening to our show and being a part of our community! Your support is the reason this podcast continues to grow. Wishing you a HAPPY and SUCCESSFUL 2026! To find out more about our guests, click below: Lisa Campbell Teresa Slack Heather Smith Christina Springstead Time Stamp 01:11 – Michael introduces the Year-In-Review panel 03:38 – Biggest surprises from 2025 04:51 – How bookkeepers embraced AI 05:12 – Personal breakthroughs & executing on training 07:04 – Economic pressures & global ripple effects 11:24 – Setbacks bookkeepers faced this year 16:41 – Capacity challenges & communication gaps 19:22 – Heartwarming client wins 23:05 – Helping clients understand their numbers 27:23 – The ripple effect bookkeepers create 30:03 – Why new bookkeepers matter 32:16 – Heartbreaks & financial vulnerability 34:06 – Ethics as a bookkeeper's superpower 39:26 – What worked well in 2025 40:10 – Hiring support to free up time 42:12 – Workflow systems paying off 46:11 – What didn't work & lessons learned 49:26 – Overwhelm from too much change at once 50:59 – Trends shaping 2026 54:58 – The rising need for human connection 1:02:37 – Personal focus areas for 2026 1:05:05 – Closing thoughts & New Year wishes

"You get to a place little by little of just working with these wonderful people that really appreciate what you're doing. They're paying top dollar and you love what you're doing." -Lisa Campbell Lisa Campbell, author of Beyond Bookkeeping and bookkeeping mentor, joins host Michael Palmer for part two of this special live series recorded at Accountex Canada 2025 at the Metro Toronto Convention Centre. She shares how to filter ideal clients, step into advisory with confidence, and build a business that supports your life—not drains it. In this interview, you'll learn: Why most bookkeepers already are doing advisory without realizing it One simple step you can take this month to start leading clients How boundaries create freedom and stronger client relationships To learn more about Lisa, click here. Connect with her on LinkedIn. Order a copy of Beyond Bookkeeping. Time Stamp 01:09 – The biggest myths bookkeepers believe about advisory 02:25 – Why you're more qualified than you think 03:08 – The one conversation that can start your advisory journey 04:40 – How honesty builds trust & opens deeper client relationships 06:32 – Systematization as the path to freedom 07:36 – The emotional toll of staying stuck & overwhelmed 08:13 – Why boundaries matter & how to set them 09:36 – Stopping late-night messages, constant emergencies & scope creep 11:02 – Charging premiums for urgent work 11:50 – Seeing yourself as a leader, not a laborer 12:47 – The mindset shift that unlocks real advisory 13:39 – Why losing the wrong clients makes space for the right ones 15:24 – How ideal clients show up when you raise your standards 20:19 – Building your business mindset through learning and curiosity 22:01 – Differentiating yourself from low-cost competition 24:17 – How niching creates authority & demand 25:08 – The future of bookkeeping and the rise of AI-supported advisory

"You learn, you read, you surround yourself with other people. Don't stay isolated behind your computer. You come to things like this. You join groups, you learn what other people are doing, and a lot of it is just understanding the value yourself." -Lisa Campbell Lisa Campbell, author of Beyond Bookkeeping and longtime bookkeeping mentor, joins host Michael Palmer for a special two-episode series recorded live at Accountex Canada 2025 at the Metro Toronto Convention Centre. She shares how a single "midnight moment" pushed her to rebuild her business, break free from burnout, and step confidently into advisory work. In this interview, you'll learn: What finally broke the cycle of burnout & overwork How systemizing business unlocked time, freedom & new opportunities Why shifting from compliance to advisory starts with mindset To learn more about Lisa, click here. Connect with her on LinkedIn. Order a copy of Beyond Bookkeeping. Time Stamp 01:16 – Lisa shares her "midnight moment" & the push to change everything 03:14 – The shift from having a job to building a business 06:16 – How burnout & overwork showed up in her daily life 07:03 – The mindset change that unlocked growth 08:12 – What "beyond bookkeeping" really means 09:17 – The moment she realized her systems were working 10:26 – How long it took to make the shift & why timing is different for everyone 11:46 – Breaking through time constraints & building structure 12:44 – How she stayed connected to her why during tough seasons 15:11 – How Profit First transformed her business & her clients' 16:20 – Why more clients doesn't equal more profit 18:10 – Moving from hourly work to value & subscription pricing 18:53 – The hidden gold bookkeepers give away for free 20:12 – Why learning, community & awareness help you charge your value 21:23 – Lisa's exercise to uncover value adds 24:12 – How she rewired her thinking & found new opportunities 25:16 – Shifting from compliance work to advisory 26:50 – Building an ecosystem for the entire client journey

" You do not want a business that is entirely dependent on you. You want an independent running business." -Ron Bester Ron Bester, VP of Client Experience at Successful Bookkeeper Global, breaks down why so many bookkeepers feel buried in day-to-day work and how the SODA framework helps you reclaim time, reduce stress, and build a business that doesn't rely on you to survive. In this episode, you'll learn… How to spot where your time is leaking & fix it Build simple systems that remove bottlenecks Use automation to cut repetitive tasks & free up hours Connect with Ron on LinkedIn. Time Stamp 00:00 – Why running a business is different from doing work you enjoy 03:00 – The common pitfalls small business owners face 07:00 – Why every business needs a plan, systems & an exit strategy 10:00 – Introduction to the SODA framework 12:00 – Systemize: building processes that create consistency 15:00 – Outsource: letting experts handle non-core work 17:00 – Delegate: breaking the "only I can do it" mindset 20:00 – Automate: using tech to remove repetitive tasks 23:00 – The biggest transformation bookkeepers experience with SODA 26:00 – Early wins & what shifts first 28:00 – Why most owners don't realize they are the bottleneck 30:00 – One small action you can take today 31:00 – How the SODA pre-checklist and intensive work 33:00 – Building a business that runs independently of you

"Like this is not just a gig, but this is my career. You grow into wanting more of that for your clients and you start recognizing if a client isn't about that. The last thing I want is just agree to do a subpar job because a client doesn't really care and then they decide to care in two years and they look back at the history and they're like, 'This has been a mess.'" -Christina Springstead Christina Springstead, owner and founder of Springstead Solutions, returns to share what she's learned from handling complex cleanups and growing her business with intention. From refining systems to managing client expectations, Christina explains how bookkeepers can balance quality, communication, and growth—without burning out. In this interview, you'll learn: How to spot hidden issues in cleanup projects before you quote Why communication & transparency build client trust How to manage pushback & set professional boundaries To learn more about Christina and Springstead Solutions, here. Connect with her on Linkedin. Time Stamp 02:13 – Christina shares her background & path back to bookkeeping 04:34 – Lessons learned from recent cleanup projects 06:00 – The hidden costs of missing bank feed data & auto rules 07:42 – When CPA journal entries hide deeper problems 09:51 – How cleanup checklists evolved into better systems 10:51 – Why deeper diagnostic reviews protect both client & bookkeeper 12:06 – Expecting problems: guilty until proven innocent approach 13:01 – When "accurate" AR & AP numbers aren't accurate at all 14:45 – The danger of ignoring small errors today 15:34 – How to handle client pushback with transparency & purpose 16:22 – Choosing clients who care about accurate books 17:13 – Why clean books protect long-term business value 18:20 – Setting boundaries & recognizing red flags in clients 19:47 – The difference between hobby clients & business-minded ones 20:26 – Holding clients accountable for financial quality 21:02 – Managing stress & staying flexible during heavy work periods 22:45 – Communicating delays honestly with clients 23:57 – Building trust through consistency & openness 25:41 – Why clear communication increases client value perception 27:01 – Real client story: turning nonprofit chaos into clarity 28:55 – How bookkeeping education empowers boards & leaders 31:21 – Hiring a VA and assistant to buy back time & focus 32:53 – Building a business around your lifestyle, not fear 33:41 – Manifesting growth & designing your dream business 35:03 – Recommended books: Who Not How & Buy Back Your Time 37:33 – Why mindset, focus& vision drive real success 40:12 – How the new Summit experience connects the bookkeeping community This episode is brought to you by our amazing friends at Hub Analytics! Imagine having all your financial data in one place, with real-time analytics and customized reports at your fingertips. Hub Analytics is a financial platform that streamlines bookkeeping operations, so you can focus on what really matters—delivering high-quality results for your clients. With Hub's easy-to-use tools, you'll save time, reduce errors, and gain deeper insights into your clients' financials! Ready to take your bookkeeping to the next level? Book a demo to learn more and start your FREE trial TODAY!