Veterinary Business Accelerator. Time, Profit, Freedom

• 3 Client Retention Strategies That Work Better Than Social Media

  You’ve nailed client attraction. You’re delivering a great service.So why do some of your best clients just… disappear?We wrap up our veterinary marketing deep dive with a closer look at the “Keep” strategy: the most overlooked (yet often most impactful) piece of the business puzzle.(💡Did you know that it's 16 times cheaper to keep an existing client than to gain a new one? 💡)You’ll discover:✅ Why perceived indifference is the #1 reason clients leave (and how to fix it fast)✅ The 4-pillar framework for a rock-solid retention strategy✅ Why “book them in now” beats reminders (every time)✅ How clinics are using video + newsletters to outperform social media✅ The power of personalised, automated messages and what most clinics get wrong about communication✅ What your content must include to keep clients engaged (hint: it’s not that educational blog post that you thought was so amazing!)Join us to build deeper loyalty and create a client base that sticks around for life.Email Sam at  [email protected] you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:1. Get Sam’s book “⁠The Abundant Practice⁠”  2. Take the⁠ 7 minute Practice Diagnostic Assessmen⁠t to uncover the biggest opportunities in your practice. s3. ⁠Join our FREE closed Facebook Group⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice. 4. Want to discuss your situation? ⁠Click here to have a chat. ⁠ 

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• From Satisfied to Superfan: The Data Behind Loyal Vet Clients

  Is your “8 out of 10” client experience quietly killing your referrals, loyalty, and pricing power?In this episode, Dr. Sam unpacks the “Serve” stage of his Find–Serve–Keep marketing model.Backed by real-world stories and surprising survey data, Sam explains why your “pretty good” client experience may be costing you more than you think—and how to flip it into your most powerful (and profitable) form of marketing.Listen to discover:Why 8/10 clients are less loyal - and what separates them from raving fansThe hidden key to price satisfaction (hint: it’s not being cheap)How to hardwire a “10/10 or nothing” mindset into your team - without burning them outThe overlooked client touchpoints that quietly erode trust and repeat visitsHow to engineer wow moments at every step of the journeyWhat “educate to value” looks like in the consult room, and why it builds both confidence and conversionsIf you think client experience is a soft skill, think again. It’s your secret weapon for growth.Press play and start turning everyday interactions into extraordinary marketing.If you could use an outsider perspective on your current marketing strategy, book a time with Sam for a free marketing 'triage' ⁠here.⁠ If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:1. Get Sam’s book “⁠⁠The Abundant Practice⁠⁠”   2. Take the⁠⁠ 7 minute Practice Diagnostic Assessmen⁠⁠t to uncover the biggest opportunities in your practice. s3. ⁠⁠Join our FREE closed Facebook Group⁠⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice. 4. Want to discuss your situation? ⁠⁠Click here to have a chat. ⁠⁠ 

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• What Most Vet Practice Websites Get Wrong (And How Yours Can Stand Out)

  Is Your Vet Practice Website Costing You Clients?Your website should be your hardest-working team member. But for most vet practices, it's the digital equivalent of a dozing receptionist—scaring off new clients before they ever walk through the door.In this episode, Sam breaks down the 6 high-converting elements every veterinary website needs to turn curious pet owners into loyal, paying clients. From simple layout changes to the one video that builds instant trust, this is a masterclass in website performance for veterinary practice owners.You’ll learn:Why your website is the “decision maker” for new clients - and how to pass the testThe 6 high-converting elements every vet website should includeWhy a short, honest video from you outperforms slick marketing contentHow to use Google reviews to outrank local competitorsA proven strategy to double or triple your 5-star reviews (without begging)What to avoid at all costs on your practice website If your website isn’t working for you, it’s working against you. Let’s fix that.Email Sam at  [email protected] to help review your website and get your hands on his framework for more 5 star Google reviews than a Taylor Swift concert. If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:1. Get Sam’s book “⁠The Abundant Practice⁠”  2. Take the⁠ 7 minute Practice Diagnostic Assessmen⁠t to uncover the biggest opportunities in your practice3. ⁠Join our FREE closed Facebook Group⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice. 4. Want to discuss your situation? ⁠Click here to have a chat. ⁠ 

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• Rethinking Practice Marketing: The Vet Marketing Framework You’ll Actually Want to Use

  If you run a vet practice, you’re not just a vet-you’re a marketer.But marketing isn’t something they teach at vet school, and the odds are that you’re not a very good one! And let’s be honest: most vets aren’t exactly thrilled by marketing. Let’s fix that. In this episode we cut through the overwhelm and sleaze-factor often associated with marketing. Sam breaks down what marketing actually means for a veterinary clinic—and why now, more than ever, it matters. In many vet businesses visit numbers are dipping, competition is up, and relying on “just being a good vet” isn’t enough. But here's the good news: you don’t need fancy funnels or social media stunts. You just need a simple, CEO-level way of thinking about marketing.You’ll learn:Why marketing is about relationships, not persuasionThe “Find, Serve, Keep” framework that every vet clinic should masterHow to track what’s actually working (without the guesswork)Why your real product isn’t medicine - it’s the experienceHow your local area and shifting demographics should shape your strategyThe mindset shift to go from inconsistent promotion → consistent growthWhether you’re brand new to marketing or just tired of throwing spaghetti at the wall—this one’s for you.If you could use an outsider perspective on your current marketing strategy, book a time with Sam for a free marketing 'triage' here. If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:1. Get Sam’s book “⁠The Abundant Practice⁠”   2. Take the⁠ 7 minute Practice Diagnostic Assessmen⁠t to uncover the biggest opportunities in your practice. s3. ⁠Join our FREE closed Facebook Group⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice. 4. Want to discuss your situation? ⁠Click here to have a chat. ⁠ 

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• Bonus: Live Coaching - ‘Wages Are Devouring My Profit’

  Feeling the squeeze from rising wages and shrinking margins?You’re not alone. But you don’t have to stay stuck.In this special live coaching episode Sam puts on his business gumboots and gets into the trenches with a mixed practice owner battling one of the toughest challenges in vet business today: sky-high wage percentages and falling profitability.Together, they break down the numbers, uncover hidden inefficiencies, and lay out a step-by-step plan to get margins back where you want them - without cutting hours or burning out the team.Here’s what you’ll learn:Why wage percentages spiral out of control (and why firing staff isn’t the fix)How to price confidently The 4 KPIs every vet owner must track: ATVs, invoices per vet, COGS, and care standardsWhy the “vet does everything” model is doomed to fail, and what the alternative could look likeRebooking systems and revisit strategies that improve both client retention and revenueThe standards of care metrics that drive medicine and profitHow outsourcing drug sales to online pharmacies can actually boost efficiency and cash flowThis is a raw, numbers-driven session for veterinary practice owners where you’ll see exactly how Sam diagnoses a struggling practice and builds a path forward.Hit play to learn how to reduce wage pressure, reclaim profitability, and run a business that works—for you and your team.If you'd like Sam's help to grow an abundant practice, here are 4 tools that will help:1. Get Sam’s book “⁠⁠The Abundant Practice⁠⁠”  2. Take the⁠⁠ 7 minute Practice Diagnostic Assessmen⁠⁠t to uncover the biggest opportunities in your practice. s3. ⁠⁠Join our FREE closed Facebook Group⁠⁠, “The Practice Incubator Group”. It’s the place we share good ideas that work in practice. 4. Want to discuss your situation? ⁠⁠Click here to have a chat. ⁠⁠ 

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