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The Factory Podcast

Tim Richardson
The Factory Podcast
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  • Ep 155: Fuelling The World’s Athletes - with Matty Martin, Head of Marketing at Cadence
    In this episode, I’m joined by Matty to talk about his journey from studying marketing to shaping some of the most well-known brands in the DTC space. We go back to his days at MyProtein and Represent, where he cut his teeth in SEO and digital PR, learning first-hand how community building can and should be the core of a modern brand proposition.Now at Cadence, Matty shares how the brand has evolved from a small startup to a company lazer focussed on fuelling athletes. We discuss what it takes to innovate in a crowded space, the importance of real connections with athletes, and why organic marketing is underrated.We also get into the realities of scaling a business quickly, adapting to constant change, and the lessons learned along the way. If you’re interested in what it takes to build brand loyalty in competitive markets, this one’s for you.This podcast is brought to you by our friends at Omnisend. Your email marketing platform shouldn’t send you on side quests just to get help. Omnisend’s 24/7 support is always here — real people, real answers, no hold music. So good, it’s boring! Try for free today.Checkout Factory here.Sign up to our newsletter here.
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  • Ep 154: Building a $20m App in public - with Hamish McKay, co founder of Order Editing
    On this episode I’m chatting with Hamish McKay, co founder of Order Editing, and we’re discussing what it’s like to build a $20m app in public.We discuss how the origins of Order Editing, the moat they’ve built by building in public, the realities and exhaustion that comes from building in public, his personal branding framework, the importance of vulnerability, why they encourage their team to build their own personal brands, the stark reality of bootstrapping, where they sit within commerce technology landscape and what life would be like after they sell for $20m.This podcast is brought to you by our friends at Omnisend. Your email marketing platform shouldn’t send you on side quests just to get help. Omnisend’s 24/7 support is always here — real people, real answers, no hold music. So good, it’s boring! Try for free today.Checkout Factory here.Sign up to our newsletter here.
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  • Ep 153: Are Buying Businesses The Best Business in 2025? With Jeremy Horowitz, managing partner at Because Ventures and CEO at Let’s Buy A Biz!
    On this episode I’m chatting with the Jeremy Horowitz, managing partner at Because Ventures and writer of the very excellent newsletter - Let’s Buy A Biz!, and we’re debating whether buying a business is the the best business in 2025?We start by exploring why buying a business has become popularised by social media and retiring baby boomers, why understanding financial statements is crucial for any business buyer or owner, how AI is transforming the business acquisition landscape, the power of a due diligence checklist, green and red flags to look out for when buying a business, how the current market conditions might actually be a positive and why trust is the ultimate deal breaker.This podcast is brought to you by our friends at Omnisend. Your email marketing platform shouldn’t send you on side quests just to get help. Omnisend’s 24/7 support is always here — real people, real answers, no hold music. So good, it’s boring! Try for free today.Checkout Factory here.Sign up to our newsletter here.
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  • Ep 152: Technology state of play, with Luke Hodgson co founder of Commerce Thinking & High Cohesion
    On this episode I’m back with Luke Hodgson, co founder of Commerce thinking and high cohesion and we’re re-exploring a subject we discussed a few weeks back - the technology state of play.We start with the impact of tariffs on backend operations and tech choices, the demand for low code solutions, the likelihood and shape of consolidation for the rest of the year, who the commerce platform winners and losers will be, the opportunities for new tech ventures in a volatile market, what is going on with the MACH Alliance, Shopify's recent partnership with ChatGPT and whether AI maximalists have got it right or wrong?This podcast is brought to you by our mates at Inventory Planner by Sage. What do brands like like Astrid & Miyu, ROKA London and Passenger have in common? They all use Inventory Planner by Sage to cut excess stock by a third and scale multi-locations with confidence. Get two month’s free by following this link.Checkout Factory here.Sign up to our newsletter here.
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  • Ep 151: Is System Design A Luxury Or A Necessity For Modern Brands? with Luke Hodgson co founder of Commerce Thinking & High Cohesion
    On this episode I’m back with Luke Hodgson, co founder of Commerce thinking and high cohesion and we’re debating whether system design is a luxury or a necessity for modern brands?Before jumping into it, we touch on how TikTok is becoming the battleground for Trump’s trade tariffs and whether Strava buying Runna is a playbook for running brands acquiring niche running clubs.Then we get into system design. We explore the importance of establishing systems from day one, common mistakes brands make, the interplay between data and system design, the impact of AI on system design and why good system design is often a function of an ‘oh shit’ moment.This podcast is brought to you by our mates at Inventory Planner by Sage. What do brands like like Astrid & Miyu, ROKA London and Passenger have in common? They all use Inventory Planner by Sage to cut excess stock by a third and scale multi-locations with confidence. Get two month’s free by following this link.Checkout Factory here.Sign up to our newsletter here.
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About The Factory Podcast

Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/
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