Managing a team member who's being disrespectful is one of the most confidence-shaking situations a leader can face, precisely because it's so hard to name. Is it a conduct issue? A personality clash? Or is it you? In this episode, we unpack what disrespectful behaviour from a team member actually looks like, why leaders so often hesitate to act, and what to do when you're ready to address it.
We share real examples from our own experience and client work, and walk through a practical approach that doesn't require you to go in heavy-handed, but does require you to stop waiting.
Key points from this episode
How disrespectful behaviour often hides in plain sight — and why high performers aren't immune from it
The self-reflection step most leaders skip before addressing conduct
Why curiosity is one of your most underused tools in these conversations
Using the AID framework (Action, Impact, Desired behaviour) to tackle it directly without the emotion
What to do if it doesn't improve — and why escalation is rarer than you think
00:00 Introduction and episode overview
00:26 What does disrespectful behaviour actually look like?
03:00 The grey areas: when you're not sure if it's a conduct issue
07:00 How many people wish they'd waited longer vs. acted sooner?
08:30 Why addressing it is a development opportunity for both of you
10:00 Setting clear expectations before the conversation
14:00 Pam's example: when the negativity wasn't what it seemed
16:00 Using curiosity to get underneath the behaviour
20:30 Where to start: a step-by-step approach
23:00 The AID framework in practice
24:30 If it doesn't improve: escalation, consistency, and keeping records
26:30 Final thoughtsSonnet 4.6
Useful Links
Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamelalangan/
Connect with Jacqui on LinkedIn: https://www.linkedin.com/in/jacqui-jagger/
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