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ITOps, DevOps, AIOps - All Things Ops

Elias Voelker
ITOps, DevOps, AIOps - All Things Ops
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5 of 52
  • Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian
    How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments.You’ll learn:1. The difference between SOPs and MOPs—and why both matter for automation2. How to tackle observability across hybrid cloud and on-prem environments3. Where AI fits (and fails) in reliability engineering today4. Why end-to-end visibility is still an unsolved challenge5. What it takes to build a more inclusive reliability engineering culture___________Get in touch with Divya on LinkedIn: https://www.linkedin.com/in/divya-veerapandian-89410525/ ___________About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via LinkedIn or email [email protected].___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KGhttps://stroeme.com/https://compost-rec.com/Thanks to our friends at SAWOO for producing this episode with us! 
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  • Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola
    For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect.In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politically volatile regions, optimizes cloud costs, and combats shadow IT—all while defending against cyber threats from nation-states. She also reveals how “Infrastructure Days” drive efficiency, why documentation is a game-changer, and what IT leaders can do to build more diverse, resilient teams.You'll learn:1. How Amnesty navigates IT security threats from hostile state actors2. The strategy behind “Infrastructure Days” and why they work3. How to rein in shadow IT when vendors offer free software4. The keys to optimizing cloud costs—without cutting corners5. What IT leaders can do to attract and retain diverse talent___________Get in touch with Lydia on LinkedIn: https://www.linkedin.com/in/lydiamn/ ___________About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via LinkedIn or email [email protected].___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KGhttps://stroeme.com/https://compost-rec.com/Thanks to our friends at SAWOO for producing this episode with us! 
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  • Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel
    How can you drive data center efficiency without compromising performance?In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel, Chief Product Officer at Checkmk. They discuss data center efficiency—from traditional metrics like PUE to the impact of AI workloads—and share strategies for optimizing IT operations. Martin Casaulta highlights the Swiss Data Center Efficiency Association’s work on decarbonization, while Martin Hirschvogel explains how IT monitoring helps identify and resolve inefficiencies.You'll learn:1. Why IT monitoring is essential for improving data center efficiency2. The limitations of PUE and how PUE Plus is changing the game3. How to manage the rising energy demands of AI workloads4. Practical strategies to optimize underutilized resources5. Why sustainability initiatives are as rewarding as they are necessary___________Get in touch with Martin Casaulta on LinkedIn: https://www.linkedin.com/in/martin-casaulta-1b9bbb78/ Get in touch with Martin Hirschvogel on LinkedIn: https://www.linkedin.com/in/martin-hirschvogel-28034210/ ___________About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via LinkedIn or email [email protected].___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KGhttps://stroeme.com/https://compost-rec.com/Thanks to our friends at SAWOO for producing this episode with us! 
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  • Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney
    How do you hit 90% first-contact resolution—and keep it there?In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90% first-contact resolution rate by hiring top talent and providing them with the right tools and system access. Peg also highlights the importance of treating endpoints as critical infrastructure, managing IT in a HIPAA-compliant environment, and using VR labs to transform nursing education.You'll learn:1. Why endpoints post a major IT risk—and how to protect them2. How to improve first-contact resolution at the helpdesk3. The impact of remote tools on operational efficiency4. Navigating HIPAA compliance during cloud migration5. How VR labs are revolutionizing nursing education___________Get in touch with Peg on LinkedIn: https://www.linkedin.com/in/peg-kearney-574b831/___________About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via LinkedIn or email [email protected].___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KGhttps://stroeme.com/https://compost-rec.com/Thanks to our friends at SAWOO for producing this episode with us! 
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  • Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen
    A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever.In this episode, host Elias Voelker sits down with Thomas Klithav Hansen, Head of IT Operations at Blue Water Shipping, to discuss how the attack became the catalyst for a transformative IT journey. You’ll learn:1. The role of enterprise architecture in driving IT success2. Why product-based IT organizations foster agility and clarity3. How cost and value transparency empowers business decisions4. The importance of aligning user experience with operational metrics___________Get in touch with Thomas Klithav Hansen on LinkedIn: https://www.linkedin.com/in/thomaskh/ ___________Details about Blue Water Shipping: Website: https://www.bws.net/ Industry: Transportation, Logistics, Supply Chain and StorageCompany size: 1,001-5,000 employeesFounded: 1972___________About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via LinkedIn or email [email protected].___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KGhttps://stroeme.com/https://compost-rec.com/Thanks to our friends at SAWOO for producing this episode with us! 
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About ITOps, DevOps, AIOps - All Things Ops

The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of monitoring and observability for hybrid IT infrastructures 4. Managing ITOps and DevOps teams
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