Let's Talk eHealth

• Snapshot of virtual care: MedSync

  Almost 1 million clinical images shared and more than 11,000 clinicians already connected - all brought together on one secure, seamless platform called MedSync. In the next episode of Let’s Talk eHealth NSW, host Danielle Johnson sits down with Burns Nurse Practitioner Miranda Pye from Sydney Local Health District and eHealth NSW Product Owner Simon Plummer to unpack the story behind MedSync and how it’s transforming clinical collaboration across NSW Health.Find out more about MedSync: https://www.ehealth.nsw.gov.au/solutions/virtual-care/collaboration/medsync

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• Feedback to Frontline Impact: Driving IT Support Improvements

  In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff. eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having. We also explore how the Customer Feedback Forum program is harnessing staff feedback to drive continuous improvement to IT services. Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.

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• Collaborative success: The SafeScript NSW story

  In this episode, Collaborative success: The SafeScript NSW story, our host Danielle Johnson, Cloud Delivery Manager talks to Mary Fien, Principal Business Analyst in the BA Capability Practice, Program Delivery. Together they discuss eHealth NSW’s journey with SafeScript NSW, the state's real-time prescription monitoring program. SafeScript NSW is an online platform providing prescribers and pharmacists with real-time information about a patient's prescribing, dispensing, and approval history for certain monitored medicines.

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• Transforming care delivery, one patient at a time

  In this podcast, we talk about the Patient Reported Measures (PRMs) program that is helping NSW Health deliver value-based healthcare. Delivered through a purpose-built IT platform called Health Outcomes and Patient Experience (HOPE), PRM surveys capture information from people about their healthcare experiences and outcomes at the point of care. Clinicians and healthcare services use this data for shared decision-making with patients and to provide care that meets their needs.

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• Tomorrow’s Healthcare Today: The Health Prototyping Centre Story

  In this episode, we talk to HPC Design Lead Gordon Burnett and Service Designer at NSW Health Pathology Alex Garrett to learn about the Health Prototyping Centre. An initiative between eHealth NSW, HealthShare NSW, Health Infrastructure NSW and NSW Health Pathology, we discuss how the Health Prototyping Centre is enabling customers across NSW Health to rapidly test ideas, designs and concepts before building a final version of the product.To find out more about the HPC, as well as watch a tour video, visit: https://www.ehealth.nsw.gov.au/solutions/research-innovation/innovation/health-prototyping-centre

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