Ep 12: The most famous shop in the world with Anna Moir - Deputy Retail Director for Harrods
What are the secrets behind running one of the world’s most iconic department stores? Amanda sits down with Anna Moir, the Deputy Retail Director at Harrods, who shares her extensive knowledge gleaned from three decades in the industry. From core leadership qualities to harnessing talent during peak times, and the importance of authentic leadership, Anna provides invaluable advice for aspiring retail leaders. Tune in to uncover the intricacies of retail management, especially during peak times and learn what it takes to thrive in such a dynamic environment. Join us for an episode rich in wisdom, practical tips, and inspirational adviceHere are the Highlights:00:00 Introduction05:12 Dream job: Leading Harrods' iconic food hall.08:09 Strategically position talent for success during peak season.11:20 Leading COVID at John Lewis was transformative.13:54 Hybrid work model allows remote and on-site work, balancing safety and connectivity.18:55 Discombobulated? Use internal guardrails and collaborate.21:09 Build relationships, invest in your team, and trust intuition.25:28 Supportive managers gave me opportunities, encouragement, and belief.31:39 Stay attentive to your team's subtle cues.About Amanda DownsAmanda Downs is Uspire's Director of Commercial Leadership and a commercial training and coaching expert. She has worked extensively in Europe, EMEA, the US, and Asia and is an accredited Insights Discovery practitioner. She also leads Uspire's commercial leadership proposition.She produces the popular Sales Growth Expert blog and is currently writing her first sales leadership book.Connect with Amanda:Website: theuspiregroup.comLinkedin: https://www.linkedin.com/in/amandadowns2/About The Uspire PartnershipUspire challenge, energise and upskill leaders to set the stage for business transformation and commercial success. Members of the Uspire team are all industry professionals and have first-hand experience of the commercial challenges you face. We develop leadership skills and commercial capabilities; delivering profitable growth and a sustainable legacy of change.Connect with Uspire:Website: theuspiregroup.comLinkedin: https://www.linkedin.com/company/uspire-ltd/About Anna Moir:Let me introduce myself as Anna Moir, currently loving the last two years as Deputy Retail Director at Harrods. I am lucky as Retail has afforded me a fantastic career, where I have lead shops for most days of my 30 years in Retail. In fact having worked for House of Fraser, Selfridges, Waitrose & John Lewis, I have always fulfilled both operational roles in central functions and roles at the sharp end in shops. I would describe myself as an authentic leader and stand by this approach to achieve the best outcomes, enabling me to lead with energy, integrity & resilience during my many roles and challenges. I am also proud to feel genuine joy from leading teams, who achieve great things together. I am committed to operational excellence and thrive with cross functional working and foster great stakeholder relationships.I still enjoy the customer centricity of my roles and ensuring every decision I make has the customer needs at the forefront. Role modelling personal & organisational...