The Business of Fashion Podcast

When the designer Kelly Wearstler was five or six years old, she made little drawings and small sculptures out of cans and cartons, laid them out on the table at family gatherings, and put price tags on them.
She grew up in Myrtle Beach, South Carolina, raised by what she calls fiercely independent women who took her to thrift stores, flea markets and auctions. She got her first job at 13. She studied graphic design in Boston, apprenticed in New York with Milton Glaser, the designer behind the I Love New York logo, and then moved to Los Angeles where she waited tables at a Beverly Hills restaurant until one of her regulars became her first client.

Today her design studio runs to 60 people and six verticals — interiors, architecture, licensing, creative direction, a gallery and a Substack newsletter. And next month she launches a 29-piece collection with H&M Home: the first time the retailer has put furniture into a designer collaboration, and the first time it has worked with one designer across both home and fashion.
This week on The BoF Podcast, Kelly joins Amed to talk about advocating for herself before she had any track record, what waiting tables taught her about designing restaurants and how she is using AI inside her studio.

Key Insights:
A Design Education Built on Flea Markets, Not Classrooms: Wearstler's earliest design instincts weren't taught — they were foraged. Without the money to buy expensive pieces, she and her family combed thrift stores and auctions for scarves, magazines and furniture. "I think that really kind of educated my eye in so many different elements of design," she says. "I love typography and I think that really came from the magazines and what really resonated with me and evoked an emotion."

Advocating for Herself: Wearstler talked her way into designing her first hotel despite having no commercial design experience, on the condition she partnered with an architecture firm that had. Asked where she found the confidence to push for it, she traces it straight back to her upbringing: "It really went back to my childhood, like both my grandmothers worked. They were so independent... whatever you want to do, you can accomplish. It's hard work. It's not gonna be easy. And it has to be fuelled with passion and curiosity, period." She simply refused to let the "no" stick: "I just kept on going. I really wanted this project."

A "Why" Rooted in How Spaces Make People Feel: Asked what drives her, Wearstler points to the emotional residue her spaces leave behind. "There's nothing better than to go into one of the lobbies of the hotels that we worked in," she says. "We used to see people coming back over and over again. And they always tell me how they love being in this space. It makes them feel so good."

Fashion and Design as One Continuous Language: Wearstler doesn't separate how a home is curated from how a person dresses — both are storytelling. "It's like how you dress and your design, your home, your curation style really is a form of self-expression," she says. "I really don't see design and fashion living in separate rooms."

Legitimising Mass Market Through Design Pedigree: For Wearstler, H&M's history of designer collaborations — not its price point — made the partnership make sense. "If you look just like in the past, I remember early 2000 when they did the Karl Lagerfeld collaboration ... They're really the pioneers of collaborating with designers," she says, citing Margiela's archival collection as another reference point. She argues scale and craft aren't opposed: "It's all in the economies of scale ... You have to really be a great designer, know how to take perhaps a humble material and make it shine."

Additional Resources:
The Acts of Love Behind Milan Design Week | BoF
BoF VOICES 2023: An Inflection Point for AI | BoF
What Stood Out at Salone | BoF

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For much of the last decade, fashion brands and retailers were fixated on making shopping as seamless as possible — endless product online, algorithmic recommendations, next-day delivery. But after years of digital sameness, something more analogue is starting to feel exciting again. That shift sits at the heart of BoF's new retail package, The Best Fashion Stores in the World — an insider's guide to 65 independent retailers spanning from Brooklyn's Ven. Space to Dongliang in Shanghai, Alara in Lagos and Dover Street Market.

BoF retail editor Cathaleen Chen joins senior correspondent Sheena Butler-Young to discuss why independent retailers are becoming more important to shoppers, brands and the wider fashion ecosystem, as well as why the ritual of engaging with fashion IRL is more important than ever.

Key Insights:

Chen says the list's three pillars — curation, experience and partnership — were designed to reflect more than consumer taste. Partnership, she explains, addresses "the support and the responsibilities that all retailers have to the fashion ecosystem," at a moment when department stores have earned a track record for not paying vendors and multi-brand retail has been reshaped by the collapse of players like Matches and the struggles of Net-a-Porter.

With e-commerce solving for intent-driven shopping, Chen argues stores now win on discovery. As she puts it: "If you know exactly what you want, you shop online. If you don't know what you want, you shop in stores." She adds that the best shopkeepers add value "not just discovery for new brands" but new ways of styling — an eye that "allows designers to sort of view their collection in new eyes" in a way social feeds may fall short,

Per wholesale data from the platform Joor, independent retailers' share of transactions rose from 49 percent in 2020 to 62 percent in 2025 — meaning independents "now make up the majority of transactions in wholesale" on the platform, a significant insight even when accounting for the caveat that it reflects one marketplace.

The list includes retailers in Ibiza, Hangzhou, Cairo, Cartagena and Kuwait City — a deliberate move beyond fashion's traditional capitals. Citing a conversation with Kallmeyer founder and chief executive Daniella Kallmeyer, Chen notes that regional boutiques may be " even more important than the larger international stores because they're able to penetrate these outer-tier markets," which represent white space for fashion, rather than lesser opportunity.

The appeal of independent retail is fundamentally about a different mindset: casual discovery and "bopping around the neighbourhood," which Chen calls "the opposite of online shopping, where I know exactly what I want.”

Asked to name the one quality that will define the best stores for the next decade, Chen didn't hesitate: "I think conviction is what makes these doors so special, and ultimately what makes them so successful today" — pointing to Ikram Goldman's boutique, Ikram, in Chicago, and her famously intimate client relationships as the clearest example.

Additional Resources:
Why Independent Retail Is More Important Than Ever | BoF
The Best Fashion Stores in the World | BoF
The Debrief | Why Some Retailers are Ignoring the Internet | BoF

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Independent multi-brand retailers have long been among fashion's most influential tastemakers, introducing emerging designers, shaping customer discovery and building communities around a distinct point of view. Yet many have struggled in recent years as e-commerce, rising costs and industry consolidation have reshaped the retail landscape.

Despite those challenges, a new generation of boutiques is proving that physical retail can still thrive by offering something digital platforms cannot: thoughtful curation, personal relationships and memorable experiences.

Among them is Brooklyn menswear store Ven. Space, founded by Totokaelo-alum Chris Green, which was recently named one of BoF's Best Fashion Stores in the World.

When Green opened his New York clothing store, he never wanted it to be everything to everybody. The self-funded menswear boutique in Brooklyn's Carroll Gardens neighbourhood carries no outside investment, offers no online checkout and has an average customer dwell time two and a half hours — an anomaly in an industry that has spent the last decade racing towards scale.

This week on The BoF Podcast, Green joins BoF founder and CEO Imran Amed to discuss building a business without outside investment, why independent retail shouldn't chase endless scale, and how creating the right feeling can become a store's greatest competitive advantage.

Key Insights:

The best independent retailers optimise for experience, not endless growth. After decades in retail, Green built Ven. Space around financial discipline and customer experience rather than rapid expansion. "Most people want to set no limits or boundaries on what they want to do," he says. "They're so obsessed with scale they lose a lot of what makes them special." For Green, the benchmark should be the experience and the service — not the size of the business.

Independence lets Ven. Space to grow on its own terms. Having watched Need Supply and Totokaelo close under a broader ownership group, Green built his next business to be immune to that pressure. "I'm fiercely independent. I don't have a backer. It's just self-funded. I want to keep it that way forever," he says. Staying self-funded, he argues, lets him make decisions based on the long-term health of the business rather than short-term returns.

Relationships, not transactions, are what build lasting retail businesses. For Green, a completed sale is the least interesting part of the exchange. The real value, he notes, lies in the conversations and trust that build before and after a customer leaves. "The true feedback is the interaction before and after the purchase," he says — the thing he believes physical retail can offer that online shopping cannot.

Independent boutiques remain fashion's most important discovery engine. While major retailers increasingly optimise for efficiency, Green argues that boutiques provide emerging designers with something irreplaceable: passionate advocates who understand their work and can communicate it directly to customers. “It’s the care and effort that's going into the collection. If someone has something to actually say, that's super important to me,” he says. “I identify with the care, the passion, the artistry.” For Green, success comes from backing brands because of their craft — not simply because they're guaranteed to sell.

Additional Resources:
The Best Fashion Stores in the World | BoF
Why Independent Retail Is More Important Than Ever | BoF
How to Build a Fashion Store Worth Leaving Home For | BoF

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What makes a fashion or beauty company a truly desirable place to work? BoF’s second annual ranking of the industry’s most sought-after employers looks beyond brand recognition to examine what workers value — and where companies’ reputations do not always sync up with employee experience.

In this episode of The Debrief senior correspondent Sheena Butler-Young speaks with junior commercial writer Eoghan O’Donnell and commercial features editor Dan Hastings about the companies that topped the list, the factors shaping employees’ choices and the challenges facing employers today. They also discuss career development, leadership, workplace stability and how artificial intelligence is changing fashion jobs.

Key Insights:

The conglomerate stability draw: Amid market volatility, candidates are gravitating toward European luxury conglomerates and beauty giants. Chanel, Hermès and Dior topped the fashion list, while L'Oréal Paris led beauty, ahead of Dior Beauty and Charlotte Tilbury. Their appeal lies partly in perceived stability and career longevity. Founder-led brands including Charlotte Tilbury, Rhode, Victoria Beckham Beauty, Fenty Beauty and Rare Beauty also made the beauty top 20, driven more by product and creative vision than corporate scale.

Prestige recruits, it doesn't retain: Iconic brand names remain powerful recruitment tools, but employees consistently rank pay, career progression and company culture as their top three priorities — even as prestige tops their stated reason for choosing a dream employer. The disconnect is measurable: only 28 percent of current workers say their employer's external reputation strongly aligns with their day-to-day experience, and among those who perceive a gap, 80 percent plan to leave within 12 months. "Prestige attracts talent, but it's not necessarily what retains it," says O'Donnell.

The ivory tower effect: Of all cohorts surveyed, C-suite and HR respondents were the least likely to say their employer's external image differed from internal reality — the group best placed to close that gap is often the most disconnected from it. A Glassdoor and Indeed review analysis (December 2024 onward) of the top 10 companies in both rankings surfaced consistent complaints about workload, benefits, and disconnects between store-level management and headquarters. "There is a [difference] between having a prestigious brand name and working for a brand that doesn't necessarily deliver a healthy workplace," says O'Donnell. "

The generational AI divide: Sentiment on AI splits sharply by seniority, not by digital fluency. Workers over 40 are the most AI-optimistic cohort — not Gen Z, as employers might assume — while 39 percent of fashion workers and 35 percent of beauty workers say they want AI training they haven't received. A small but notable share admitted using AI at work without disclosing it to their employer.

The "job lock" threat: Many employees are staying in roles for economic security, not satisfaction. "We know that some employees are staying in roles because of economic uncertainty rather than that sense of genuine satisfaction," says O'Donnell. Hastings sees the same pressure building from the other direction: "I don't think [Gen Z] are willing to sacrifice their [salary], paying the rent, and eating on the altar of working for a prestigious fashion or beauty company — and that will create a lot of friction within the industry."

Women's health is the next battleground: In survey responses skewing majority-female, respondents voiced urgent, largely unmet demand for egg freezing, menstrual leave, and support through perimenopause and menopause — benefits nearly absent from current employer offerings in two female-dominated industries.

Additional Resources:
The Most Desirable Beauty Companies to Work for in 2026 | BoF
The Most Desirable Fashion Companies to Work for in 2026 | BoF
The Debrief | Making Sense of Fashion’s Brutal Job Market | BoF

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When I sat down with Jonathan Anderson in his Dior atelier last December, he hadn’t shown a single couture look yet and nothing he'd designed for the house had reached the shops. He was, by his own account, still working it out — joking that every fitting felt like doing a PhD, learning an institution with its own rules, its own hierarchy, its own way of making.

Jonathan’s first products landed in Dior stores on January 2nd. Six months later, this week's LVMH half-year results showed that the Dior turnaround is starting to bear fruit.

Listening to the conversation again now, you get a sense of how big a task he was undertaking.

Key Insights:

Early in the job, Anderson scrapped the traditional 30-day couture turnaround and rebuilt it as a six-month cycle — a structural bet, not a creative one. "I cannot do a couture show in 30 days. I guess it's just impossible. So I was like, let's change it into like a six-month cycle," he says. Six months later, that's roughly the exact runway LVMH pointed to this week: Dior's return to growth landed on almost the same timeline he set for himself.

Anderson describes the six-month cycle as "a lab" — a space to experiment with fabrics, hardware and techniques that later filter into bags, shoes and jewellery. "You might learn something through that and then go, actually, we've opened all these looms now, we might as well use that," he says. The jewellery line alone drew on meteorites and Roman cameos; the bags on centuries-old French textiles.

Months before the collection showed, Anderson was already in China and the US, talking directly to Dior's biggest couture buyers. "I met someone in America and I have been working out who else I want to attract to the brand," he says — describing collectors motivated by occasion, by history, and by newer buyers just discovering the house. That ground-level client work sits underneath this week's headline: LVMH's fashion and leather goods division, and Dior specifically, outperformed on the strength of exactly this kind of high-touch, VIC-level demand.

Anderson pushed the show itself toward a secondary role — "the silhouette, the idea, the fantasy, the dream" — while putting real weight on the private Villa Dior presentations and the free public exhibition that followed. "A photograph is never going to tell you that a dress took 4,000 hours. You have to see it," he says. It's a bet that depth beats virality — harder to quantify than a same-store sales number, but one LVMH's CFO gestured toward this week in citing renewed desirability, not just volume, as the driver behind Dior's turn.

Asked about balancing instinct against a business this size, Anderson doesn't reach for a creative answer — he reaches for an operational one. "A fashion show is not just me. I am just the conductor," he says, crediting merchandisers, logistics and finance teams for making the vision sellable.

Additional Resources:
LVMH Fashion Sales Rise 1% as Dior Turns Corner | BoF
Jonathan Anderson | BoF 500 | The People Shaping the Global Fashion Industry

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