The Business of Fashion Podcast

This week, Chanel reported its annual results for 2025. Revenue rose 2 percent to $19.3 billion, defying a luxury downturn.

But the number that caught the industry's attention wasn't the top line — it was the acceleration. In the second half, Chanel's sales grew by high single digits across every category and region, before designs by new artistic director Matthieu Blazy had arrived in stores. The excitement alone changed the trajectory.

The momentum has two sources. One is Blazy, whose runway debut last October sparked "Blazymania" — hour-long queues when his first collection landed this spring, instant sell-outs, and a level of excitement Chanel hasn't seen in years. The other is chief executive officer Leena Nair, who has invested heavily in Chanel's retail network, manufacturing and people, building the foundations that helped a creative spark catch fire.

All of which sent me back to BoF VOICES in November 2023, when Nair and Blazy appeared on our stage at Soho Farmhouse on successive days, in separate conversations. They weren't there together. Blazy was still leading Bottega Veneta, while Nair was two years into her tenure at Chanel. Listening back now, what strikes me is how clearly each articulated the values that would define their partnership.

Nair, an outsider from Unilever, spoke with me about what surprised her most about fashion: the human hand behind everything. The following day, Blazy, in conversation with Tim Blanks, described craft not as tradition, but as something more radical in his work at Bottega Veneta and Margiela.

Two leaders arrived at the same conviction: in an industry reshaped by technology and scale, the most valuable thing to protect is the human hand.

Key Insights:
Nair brought an outsider's clarity to what makes luxury different from mass-market business. Coming from Unilever, where everything is industrialised and scaled for "physical availability and mental availability everywhere," she describes Chanel's opposite logic: preciousness, scarcity, hand work and objects designed to last for generations. That shift from volume to value has shaped her leadership approach.
For Nair, responsible leadership means rejecting the "superhero leader" model. She argues that today's complexity makes collective problem-solving essential. "I really feel the days of the superhero leader who has all the answers is way behind us," she says, describing a leadership style built on listening, vulnerability and prioritising people over top-down control.
Blazy's creative philosophy centres on addition, not subtraction. Rather than editing collections down to repeated ideas, he describes his instinct to keep adding — 80 looks with 80 different stories, no colour card, characters arriving from different horizons. "I'm not very good at editing in general," he said. "I like to explore more and more and more." It is an approach that prizes abundance over repetition.
Craft, for Blazy, is not nostalgia — it is a "timeless technology." He draws a distinction between surface embellishment and technique embedded in the material itself. "I'm not adding a paillette on a silk dress. I'm trying to have the paillettes immediately already made in the fabric," he explains. At Bottega Veneta, this produced the leather trompe l'oeil Oxford shirt and jeans that became some of recent fashion's most talked-about garments.
Both leaders share a conviction that the human hand is fashion's most irreplaceable asset. Nair speaks about preserving human creation and relationships in an era of AI. Blazy describes each artisan's hand leaving a different mark — variation that is celebrated, not discarded. Together, their perspectives offer a counterpoint to an industry drawn to technology and automation.

Additional Resources:
Leena Nair | BoF 500 | The People Shaping the Global Fashion Industry
Chanel Returns to Growth as Blazymania Kicks In | BoF
Matthieu Blazy | BoF 500 | The People Shaping the Global Fashion Industry

Hosted on Acast. See acast.com/privacy for more information.

In May, sleeping bags lined pavements and police barriers went up outside Swatch stores from Times Square to Dubai. The object of this global hysteria was not a piece of high-end mechanical art, but the "Royal Pop" – a $400 pocket watch collaboration between mass-market giant Swatch and watchmaker Audemars Piguet. Based on AP’s iconic Royal Oak, which typically starts at $20,000, the launch divided the insular watch enthusiast community while captivating Gen Z consumers and equity analysts alike.

In this episode of The Debrief, senior correspondent Sheena Butler-Young is joined by retail editor Cathaleen Chen and luxury editor Mimosa Spencer to evaluate the highs and lows of the fallout of the viral launch, the operational chaos across retail and whether a plastic pendant can truly serve as a long-term customer recruitment tool.

Key Insights:

The Strategy of Alternative Formats: By designing the collection as pocket and pendant watches rather than traditional wristwatches, Audemars Piguet aimed to protect the brand equity of its foundational core product while still opening the brand to a younger, accessory-loving Gen Z demographic.
An Unequal Value Exchange: While Audemars Piguet is treating the collaboration as an insulated, almost philanthropic “special project,” Swatch Group stands to gain significantly more commercial momentum. Despite some short-term negative sentiment driven by watch purists, the partnership represents a major cultural breakthrough for Swatch as it attempts to reverse recent financial stagnation.
The Accessibility Offense: The intense backlash from traditional watch collectors exposes a deeper tension within the luxury value proposition. For an industry built on status signaling and rigid gatekeeping, the mass participation of everyday consumers is often viewed by insiders not as democratization, but as a dilution of exclusivity in luxury watchmaking.
The PR Stunt Demerit: While market traffic and mainstream cultural buzz reached unprecedented stratospheres, the operational execution – which resulted in store closures and aggressive crowds – inflicted real in-person emotional damage. For legacy luxury institutions, headlines detailing retail chaos and police barricades run directly counter to the controlled, pristine environment that high-net-worth clients expect.
Entering the Cultural Conversation: The collaboration underscores a broader challenge facing the luxury sector: building cultural relevance and household-name recognition among younger consumers who may currently be priced out of $25,000 mechanical timepieces, while planting the seed for future customer loyalty.

Additional Resources:
How Swatch and Audemars Piguet Defied Collaboration Fatigue | BoF Professional
Pete Nordstrom on the Enduring Power of Retail’s ‘Best Mousetrap’ | The BoF Podcast
Can Department Stores Save Themselves? | The Debrief

Hosted on Acast. See acast.com/privacy for more information.

For the global luxury industry, the last two years have been defined by a prolonged period of meagre growth, macro-uncertainty, and a slow recovery in the critical Chinese market. But as we move further into 2026, the strategic imperative has shifted. It is no longer enough to simply wait for the cycle to turn; leadership now requires navigating a rapidly-changing environment where geopolitical volatility and technological disruption have become the baseline.

In this episode of The BoF Podcast, Jonathan Wingfield, editor-in-chief of System Magazine joins Imran Amed and Luca Solca, managing director and global head of luxury goods at Bernstein, for their regular seasonal conversation on the state of the industry. They analyse this new industry paradigm through two distinct lenses: the clinical, data-driven reality of the equity markets, and the visceral, creative pulse of culture. They examining the collapse of the old narrative within luxury, why brand heat has become a lazy currency, and why the real threat of AI isn't the technology itself, but the professionals who master it first.

Key Insights:
The luxury recovery of early 2026 has been derailed by yet another geopolitical shock. The first months of the year saw cautious improvement, but the Third Gulf War stopped it cold — LVMH reported Q1 revenues down six percent, with the conflict costing a full percentage point of organic growth. As Amed notes, these disruptions used to come once a decade. Now they arrive in rapid succession, making "grand narratives" about industry trajectory almost meaningless.
AI is quietly transforming fashion's cost base. Brands are using AI to generate ecommerce imagery at a fraction of historical costs, but almost no company will confirm its savings on the record. Gucci faced backlash for AI imagery ahead of Demna's debut; Prada took a different approach, using AI as a creative augmentation tool. Solca broadens the frame, arguing that AI's impact on white-collar work will mirror globalisation's impact on blue-collar labour.
The attention economy has become dangerous for luxury brands. Both Amed and Solca warn that the industry's addiction to metrics like earned media value conflates noise with commercial traction. The Louis Vuitton ship-shaped pop-up in Shanghai worked because it drove real footfall and purchases; most earned media value is just visibility that never converts.
The designer resets at Chanel and Dior are generating early positive signals, but Gucci's transformation remains a work in progress. Matthieu Blazy's first Chanel products triggered a genuine retail frenzy, amplified by a shrewd rollout timed to fashion week. Bernstein's traffic data showed Chanel and Dior far ahead of competitors in Chinese mall visits. But Amed left Demna's Gucci debut "feeling more confused," questioning whether the return to overt sexiness is a fashion agenda the industry will follow.
The independent designer economy is in structural crisis, but alternative models are emerging. The collapse of multibrand retail and the capital required to compete with mega-brands have made launching an independent label harder than ever. Amed's advice is blunt: spend five to seven years inside established houses first.
Prada's acquisition of Versace represents one of luxury's biggest untapped opportunities — and biggest risks. The market punished Prada's share price, citing a poor M&A track record. But Amed sees an opening: with no dominant "sexy" brand in luxury right now, Versace is "one of the most underleveraged names in the entire industry" — if Pieter Mulier can reinterpret that identity compellingly.

Additional Resources:
Dispatches From Shanghai: Inside China’s New Luxury Landscape | BoF
The State of Fashion 2026: When the Rules Change | BoF
Fewer, Bigger, Better: How Luxury Brands Are Optimising Their Stores | BoF

Hosted on Acast. See acast.com/privacy for more information.

The beauty industry is currently contending with marketing saturation, compounded by an overcrowded content ecosystem in which traditional metrics like follower counts and comments are often distorted by bots. To combat this, brands are turning to "rage bait"— content designed to trigger shock, anger or confusion and meant to drive shares and saves, which are now seen as more authentic indicators of engagement. From Lancôme’s "misdirected" PR mailers to ColourPop’s fake apology squares, the strategy bets that a negative or confused reaction is more valuable than no reaction at all in a world where attention is the ultimate currency.

In this episode, BoF’s Sheena Butler-Young talks to Business of Beauty Executive Editor Priya Rao, and Senior Editorial Associate Rachael Griffiths about whether these high-risk stunts build genuine brand equity or simply erode long-term consumer trust.

Key Insights:

The Engagement-Sales Gap: While rage bait excels at awareness and can grab people’s attention, there is no direct, proven line to immediate sales. Success is currently measured through the "halo effect" on other posts and metrics like shares and saves rather than conversion.

The "Boy Who Cried Wolf" Risk: Brands face a significant limitation in that this strategy is often a one-time lever. If a brand issues a fake apology for marketing, it risks losing all credibility when a genuine corporate blunder occurs.

Suitability by Segment: Chaotic creator" style may work best for indie or playful brands like ColourPop and Dieux. Heritage or luxury brands — particularly those focused on medical-grade efficacy or high price points — risk alienating customers who expect a serious relationship with the brand.

The Confusion Trap: Stunts that cross the line from cheeky to genuine misinformation, such as Schick’s ambiguous partnership with Nick Jonas, can leave consumers feeling annoyed and disappointed rather than entertained.

Additional Resources:
Why Are So Many Beauty Brands Faking Scandals? | BoF
Playbook | Beauty Retail in the Age of Connected Commerce | BoF
How to ‘Un-Cancel’ a Beauty Product | BoF

Hosted on Acast. See acast.com/privacy for more information.

Earlier today, BoF published an exclusive in-depth interview with Saks Global CEO Geoffroy Van Raemdonck, examining the company’s strategy as it expects to emerge from Chapter 11 bankruptcy next month.

For over a century, Saks Fifth Avenue represented a manifestation of American aspiration—a luxury icon whose flagship on New York’s Fifth Avenue served as a vital crossroads for the global fashion industry. But even the most storied institutions are not infallible. On January 13th, the newly formed Saks Global — parent company of Saks, Neiman Marcus, and Bergdorf Goodman — filed for court-supervised restructuring.

Saks Global’s crisis was largely self-inflicted. The acquisition of Neiman Marcus, coupled with slow payments to vendors resulted in a deepening inventory crisis. As debt obligations mounted and cash reserves dwindled, Saks fell further behind on vendor payments, prompting suppliers to freeze shipments. Without new merchandise to sell, revenue plummeted, trapping the retailer in a terminal liquidity crunch. It was caught up in a downward spiral that left its industry reputation in tatters.

Now, just four months into Chapter 11, the company’s new CEO Geoffroy van Raemdonck is leading a turnaround effort to salvage its reputation and restore trust with its customers and the wider industry.

In this special episode of The BoF Podcast, BoF’s retail editor Cathaleen Chen and Imran Amed sit down with van Raemdonck to unpack his plans for a big turnaround.

Key Insights:
The Four-Month Sprint: Since filing for a court-supervised restructuring on January 13th, the company has prioritised velocity to get products back on its shelves. Van Raemdonck notes that speed was essential to stabilising the business: "We moved fast because we focused on liquidity and trust ... we secured $1.7 billion in new liquidity and implemented a critical vendor programme to ensure our brand partners were paid."
Ending the Real Estate "Straddle": The restructuring allowed the business to separate its high-performing retail operations from non-core ventures, such as in real estate. “We were paying $55 million of rent every year for Lord and Taylor stores that were closed and had no hope to reopen because that business was liquidated. So you carry costs that really have no impact and value to the customer,” van Raemdonck says, effectively ending the “straddle” of a retail business combined with a real estate business.
The Case for Three Banners: Van Reaemdonck says Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman will remain distinct, as data suggests they serve unique customer profiles. “In markets like Beverly Hills, the overlap between our banners is only 11 to 15 percent,” he notes.
US Market Resilience: While the global luxury market faces headwinds, internal metrics show that the top-tier American consumer remains a reliable growth engine. van Raemdonck says: "The US market is strong and resilient. I think the the high-end luxury customers are very much influenced by their wealth and the stock market much more than by the GDP and the employment level. 76 percent of our customers tell us they feel optimistic about their personal finances."

Additional Resources:
Unpacking Saks Global’s Post-Bankruptcy Plan | BoF
Bondholders Approve Saks Global’s Five-Year Business Plan | BoF
Saks Global Files for Bankruptcy After Monthslong Hunt for Cash | BoF
Hosted on Acast. See acast.com/privacy for more information.