The Veterinary Leadership Success Show

What happens when a seasoned vet with 30 years of experience decides to start again, but this time builds exactly the practice he wishes existed?In this week’s Veterinary Leadership Success Show, I sit down with my good friend, Dr. Jay Thrush, co-owner of Forty Creek Animal Hospital in Ontario. Jay is one of the calmest, kindest humans you’ll ever meet, the definition of still waters running deep, and what he and Lisa have created together is nothing short of remarkable.Jay talks openly about version two of his veterinary career. The part where he leaves behind the cookie cutter model, the metrics for the sake of metrics mindset, and the keep up at all costs pace, and starts designing a clinic with intention.A space built for connection.A team chosen for values, not CVs.A culture shaped by psychological safety, empathy, and genuine human care.We dive into the journey, the mistakes, the magic, and the surprising emotional yield that comes from building a practice around purpose instead of pressure. If you have ever wondered what it might look like to create a clinic that feels like home for pets, clients, and your team, this conversation will light a spark.Grab a coffee and settle in. Jay brings wisdom, warmth, and a reminder that leadership gets really interesting when you decide to do things differently.Episode Outline[00:00] Comfort by design [01:10] Version two energy [03:38] Letting the old model go [06:17] Connection at the core [07:49] What clients feel first [09:35] Choosing people who fit [11:03] A clinic that feels like home [13:32] New, special and different [15:24] Real psychological safety [17:36] Signs your culture works [19:54] Early systems and learning [22:21] Building what truly matters [24:05] The gift of good exhaustion [25:49] Staying human as you growConnect with Dr. Jay ThrushForty Creek Animal Hospital ( 40creekvets.com ) Instagram: @fortycreekvets Follow Dr. Dave Nicol for More Leadership InsightsFollow: @drdavenicolLearn more about Veterinary Leadership Training: Veterinary Leadership AcademyEnjoyed the episode?Leave a review on iTunes and share it with your colleagues in vet med.

Most leaders want change to be quick and clean. A few tweaks. A new policy. A better week.But meaningful change – the kind that transforms culture, steadies the ship, and creates a practice you actually love leading – follows a very different rhythm.In this episode, Oli and I dig into the truth about change. Why overwhelm is a diagnostic, not a character flaw. Why burnout often signals a system problem rather than a personal one. And why rebuilding culture is more like farming than fighting.We explore the emotional, financial and cultural yields your practice should produce, how to diagnose what’s really driving your stress, and why the first brave step is often removing the wrong person, not adding a new one.You will learn practical ways to create immediate relief, the long term strategy for sustainable transformation, and why community support acts as a stabilising wall while you do the real work of leadership.Change is not instant. But there is a path. And when you follow it with intention, the remarkable vet practice you build will give back far more than it takes.Episode Outline:[01:05] – Why change hurts more than it should[03:45] – Burnout isn’t personal, it’s systemic[06:37] – Culture is the soil everything grows in[08:14] – Who should stay on your team – and who shouldn’t[10:28] – Rebuilding from the core, not the surface[12:03] – Why resistance shows up when standards rise[14:49] – Why meaningful change takes a season[16:20] – Finding relief before real change begins[19:28] – Skills can be replaced, attitudes can’t[21:47] – When work becomes an emotional drain[23:04] – Someone has to own the culture[23:46] – Why community stabilises leaders[24:34] – The clearest path forwardResources & Links MentionedNeed clarity on what needs to change? Book a diagnostic call with Oliver at the Veterinary Leadership Academy and let us walk you through your next steps.Download the Leadership Actions Study – practical steps to help you lead with clarity today.https://calendly.com/oliver-vetx/grow-your-vet-practice-1-1-discovery-callExplore our leadership courses – build the skills to create a culture your team loves being part of.Follow Dr Dave Nicol for daily leadership insights and practical tools for running a thriving veterinary practice.Enjoyed this episode?Leave us a review on iTunes and share it with your colleagues in vet med.

This week, we’re doing things a little differently. No written notes. No heavy leadership theory. Just me, Dr. Andy Roark, and a completely ridiculous idea involving visual art - on an audio podcast. (What could possibly go wrong?)If you don’t already know Andy, he’s a practicing veterinarian, international speaker, author, and media personality, and the founder of Uncharted Veterinary Conference, DrAndyRoark.com, and one of the few people in vet med who can make serious topics feel human, and fun.We got into everything from AI scribes saving vets five minutes a consult (and possibly their sanity), to how to stay calm when the world’s losing its head. We even tackled the fine art of giving feedback without crushing someone’s soul.At its heart, this episode’s about perspective. About remembering that veterinary medicine isn’t just science, it’s art. And if we want to stay sane, we’d better learn how to create, not just cope.So grab a brew, settle in, and join us for a conversation about leadership, creativity, and keeping your head while everyone else is losing theirs.Episode Outline:[00:03] – Meet Andy Roark[04:20] – The “F*** yeah” AI moment[06:13] – Staying on time, not speeding up[08:22] – How Andy uses AI in consults[10:21] – Right here, right now[12:03] – Focus on what you can control[12:49] – Feedback as art[15:42] – Why vet med is art[17:27] – Clients, costs, and conflict[20:20] – Who we really work for[23:48] – How perspective shifts[25:52] – What Andy sees differently now[29:47] – Money, motives, and mistrust[30:04] – Don’t be a dick[32:15] – Final thoughtsConnect with Dr. Andy Roark:Website: drandyroark.comLinkedIn: Dr Andy RoarkInstagram: @drandyroarkFollow Dr. Dave Nicol for More Leadership Insights:Follow: @drdavenicolLearn more about veterinary leadership training: Veterinary Leadership AcademyEnjoyed this episode?Leave a review on Apple Podcasts or Spotify and share it with someone who needs a reminder that vet med, for all its chaos, is still an art worth practising.

Most practice owners think they have a vision. A sentence written years ago. A vague idea. A gut feeling. But a real vision, one that energises your team and shapes culture, is something very different.In this episode, Oliver and I break down the most common mistakes owners make when creating their vision – why many end up with fluffy statements that change nothing, why some practices have no vision at all, and why the work isn’t finished once the document is written and alive.We explore how to structure a vision that actually works, how purpose, mission, and values fit together, and the simple tests that tell you whether yours is fit for purpose. You’ll learn why authenticity matters more than polish and how a living, breathing vision becomes rocket fuel for recruitment, retention, culture, and long term sustainability.The medicine gets you started. The vision takes you somewhere worth going. Remarkable practices are built by leaders who choose the path with purpose. Episode Outline:[00:00] – Why vision matters[01:07] – The danger of having no vision[02:14] – Vision as your X factor[06:49] – When structure goes wrong[07:51] – Why “vision, mission, values” fall short[09:46] – The purpose–mission–values model[11:54] – Vision is only useful if you use it[13:19] – The cost of abdication[15:32] – Why vets avoid vision work[18:00] – People, culture and sustainability[20:40] – The goosebumps and butterflies test[22:23] – Writing the unfiltered truth[23:52] – Turning vision into leadership fuelResources & Links MentionedNeed help with your vision? Book a chat with Oliver at the Veterinary Leadership Academy and we’ll help you assess where you are and where you’re going.Download the Leadership Actions Study – practical steps to help you lead with clarity today.Explore our leadership courses – build the skills to create a culture your team loves being part of.Follow Dr Dave Nicol for daily leadership insights and practical tools for running a thriving veterinary practice.Enjoyed this episode?Leave us a review on iTunes and share it with your colleagues in vet med. Great leadership, like great culture, grows when it’s shared.

You care deeply about your practice.The vision, the medicine, the values, the clients - it all matters to you. Maybe a bit too much sometimes.But unfortunately, just because you care, it doesn’t mean your team automatically will.So how do you get them on board? How do you turn that personal passion into something your whole team believes in and wants to be part of?In this episode, Oliver and I dig into what buy-in really looks like inside a practice - how to move from pushing people to inspiring them, why fear and control never create lasting motivation, and how clarity of purpose, mission, and values can turn a team that’s “just doing the job” into one that’s driving the vision forward.You’ll learn how to help your people see what you see, how to build belief through consistency and communication, and how to create the kind of culture where everyone cares - not because they have to, but because they want to.Because when your team believes in the vision, everything else starts to work.Episode Outline:[00:00] – What real care looks like[02:00] – Duty, patients & self care[04:10] – When care goes missing[06:50] – Why “care” isn’t enough[08:20] – The restaurant test[09:35] – Fear kills culture[10:00] – Clarity builds buy-in[11:25] – Purpose, mission, values[12:45] – Defining care for your team[14:00] – Create context, not chaos[14:45] – What truly matters to meResources & Links Mentioned:Download the Leadership Actions Study – simple, practical steps to lead better todayExplore our leadership courses – build the skills to lead your team with confidence and clarityFollow Dr. Dave Nicol for daily veterinary leadership insightsEnjoyed this episode?Leave a review on iTunes and share it with your colleagues in vet med. Because great leadership - like great care - grows when it’s shared.