World Class Real Estate

In this episode of The World Class Real Estate Podcast, Irish estate agency leader Regina Mangan joins Ian Macbeth and Mark Worrall to share the powerful impact of consistency, small gestures, and exceptional service in the property world.Regina draws on her background in hospitality to explain how empathy, attention to detail, and being “boringly consistent” drive client satisfaction and trust. From WhatsApp vendor groups to handwritten notes and always picking up the phone, she believes the little things make the biggest difference.The conversation also dives into Ireland’s red-hot property market, how regulation and a mandatory two-year college course elevate standards, and the major role that efficient solicitors play in faster completions.Packed with insights for UK and international agents alike, this episode is a masterclass in combining professionalism with personal touches to build long-term success.🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this episode of The World Class Real Estate Podcast, Mark Worrall and Ian Macbeth dive into a week packed with insights, celebrations, and sharp market observations.Ian kicks things off by sharing his 42nd birthday tradition — a personal best 50k run — and his thoughts on growth, health, and the importance of reflection. The duo then tackle the latest UK Budget, weighing its real impact on the property market. While national listings are down 3.5%, Ian highlights a striking 10% drop in affluent areas like Wokingham, but also notes signs of pent-up demand and renewed buyer interest in the upper end of the market.Mark and Ian then challenge the conventional Boxing Day listing strategy, suggesting a smarter, earlier launch date of December 20th for maximum exposure and momentum. They also share strategies for using AI tools like Nano Banana to create festive property images, ensuring listings stay fresh and seasonally relevant.The conversation rounds out with a look at the value of conferences, the importance of strategic planning, and Ian’s analogy of a "box of matches" to explain how rest fuels long-term performance.🎯 Action Items:Prepare festive AI-powered photos for listings.Speak with clients about budget-driven opportunities.Schedule a team planning session to finish the year strong.Whether you're planning your December slow-down or ramping up for a Boxing Day blitz, this episode is packed with insight, honesty, and actionable takeaways for estate agents looking to level up.🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this episode, Mark Worrall and Ian Macbeth sit down with Ben Roberts, a leading estate agent in North Wales, Chester, and the Wirral, to explore how values, leadership, and business systems have transformed his agency.Ben shares the pivotal moment when he realised he wasn’t running a business—just doing a job. Inspired by Gina Wickman’s book "Traction" and the Entrepreneurial Operating System (EOS), Ben restructured his team and embedded core values like consistency, proactivity, expertise, and solution-finding into every aspect of the business. The result? A culture shift that led to significant growth and performance improvements.From upfront surveys and quicker zombie listing turnarounds to calling out discount-driven competitors, this episode is packed with insights for agents who want to lead with integrity and drive results.🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this face-to-face episode, Ian and Mark sit down with seasoned recruitment expert and top headhunter Morne Ackerman to unpack the evolving world of headhunting and talent acquisition heading into 2026.With a proven track record in the staffing and recruiting industry, Morne brings a no-fluff perspective on what it takes to identify, attract, and retain high-performing individuals in a hyper-competitive market. Drawing on his deep experience in negotiation, sales, and the property industry, Morne shares how estate agents—and business leaders more broadly—can sharpen their recruitment game to build winning teams.Expect real talk, practical strategies, and forward-thinking insights to help you stay ahead in the recruitment race.🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

Mark Worrall and Ian Macbeth sit down with Mal McCallion, founder of MyPorta, to reveal how AI is quietly transforming the way buyers search for property — and why the traditional portal model may not survive the next five years.Mal explains why filters are finished, how voice-led AI searches are already here, and what estate agents need to do to make their listings visible to machine intelligence as well as humans.Whether you're sceptical or sold on AI, one thing’s clear: the way people find property is changing fast — and most agents aren’t ready.What you’ll learn:Why discovery is replacing search in the AI eraHow to make your listings AI-optimised (hint: it’s not just better photos)Why platforms like Rightmove could fade if agents don’t adaptHow older generations are becoming unexpected early adopters of voice AI🎙️ Listen now to stay ahead — or risk being left behind.In this no-punches-pulled episode, Mark Worrall and Ian Macbeth sit down with Mal McCallion, founder of My Porta, to reveal how AI is quietly transforming the way buyers search for property — and why the traditional portal model may not survive the next five years.Mal explains why filters are finished, how voice-led AI searches are already here, and what estate agents need to do to make their listings visible to machine intelligence as well as humans.Whether you're sceptical or sold on AI, one thing’s clear: the way people find property is changing fast — and most agents aren’t ready.What you’ll learn:Why discovery is replacing search in the AI eraHow to make your listings AI-optimised (hint: it’s not just better photos)Why platforms like Rightmove could fade if agents don’t adaptHow older generations are becoming unexpected early adopters of voice AI🎙️ Listen now to stay ahead — or risk being left behind.🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/