World Class Real Estate

In this episode, David Mintz joins Mark Worrall and Ian Macbeth for a powerful conversation about what truly defines world-class real estate in an increasingly automated world.
As AI tools, digital onboarding platforms and corporate consolidation continue to reshape the industry, one question remains:
What can never be automated?
David shares his philosophy that world-class estate agency isn’t about flashy innovation — it’s about doing the ordinary things extraordinarily well, consistently, ethically, and with total responsibility.
From spending meaningful time on viewings, to truly understanding a client’s motivations for moving, this episode explores why emotional intelligence, personal branding and human connection are becoming even more valuable as technology advances.
We discuss:
How technology (including AI and digital onboarding) should free up time — not replace relationships

Why rushing viewings damages trust

The hidden risks of corporate acquisitions losing the personal touch

The growing importance of personal branding in estate agency

How to balance efficiency with empathy

Why agents who build emotional connections win long-term

This is a must-listen for estate agents, property professionals and business owners who want to stay relevant, trusted and truly world-class in the modern market.
Because in the end — property is personal.
🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this energising episode of The World Class Real Estate Podcast, Mark Worrall and Ian Macbeth dive into the realities of January’s real estate market, celebrating a record month for valuations—despite battling some personal health setbacks.
They explore how effective marketing, automation, and storytelling are driving high conversion rates, with Ian revealing an impressive 80–85% success from website valuations alone. Ian also shares highlights from their company kickoff event, featuring an inspiring Paralympian speaker and a £10,000 giveaway that left the team fired up and focused on resilience, mindset, and goal setting.
The conversation turns to mortgage trends and bank competitiveness, where they note surprisingly small gaps between high and low loan-to-value mortgage rates—suggesting renewed confidence in the housing market.
A standout section focuses on insights from a recent training session with Phil Ian Jones, where Mark and Ian break down proven techniques for more effective property appraisals. From asking the right client questions to using role-play cards and embracing out-of-industry training, it’s packed with actionable tips.
They wrap up by previewing an upcoming training workbook—designed to elevate estate agents’ skills and support a breast cancer charity—and encourage agents to stay engaged, stay inspired, and keep raising industry standards.
🎯 Highlights:
Resilience through injury and adversity

Why storytelling sells: 80–85% valuation conversion

Competitive mortgage market analysis

Inspirational lessons from a Paralympian gold medallist

Proven appraisal questions to build rapport

Innovative training tools for agents

Giving back through upcoming charitable projects

Whether you're in the UK or abroad, this episode delivers the tools, mindset, and motivation to thrive in 2026’s market.

🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this energising episode of The World Class Real Estate Podcast, Mark Worrall and Ian Macbeth dive into the realities of January’s real estate market, celebrating a record month for valuations—despite battling some personal health setbacks.
They explore how effective marketing, automation, and storytelling are driving high conversion rates, with Ian revealing an impressive 80–85% success from website valuations alone. Ian also shares highlights from their company kickoff event, featuring an inspiring Paralympian speaker and a £10,000 giveaway that left the team fired up and focused on resilience, mindset, and goal setting.
The conversation turns to mortgage trends and bank competitiveness, where they note surprisingly small gaps between high and low loan-to-value mortgage rates—suggesting renewed confidence in the housing market.
A standout section focuses on insights from a recent training session with Phil Ian Jones, where Mark and Ian break down proven techniques for more effective property appraisals. From asking the right client questions to using role-play cards and embracing out-of-industry training, it’s packed with actionable tips.
They wrap up by previewing an upcoming training workbook—designed to elevate estate agents’ skills and support a breast cancer charity—and encourage agents to stay engaged, stay inspired, and keep raising industry standards.
🎯 Highlights:
Resilience through injury and adversity

Why storytelling sells: 80–85% valuation conversion

Competitive mortgage market analysis

Inspirational lessons from a Paralympian gold medallist

Proven appraisal questions to build rapport

Innovative training tools for agents

Giving back through upcoming charitable projects

Whether you're in the UK or abroad, this episode delivers the tools, mindset, and motivation to thrive in 2026’s market.

🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this episode of The World Class Real Estate Podcast, Ian Macbeth and Mark Worrall sit down with John Savage—a former military man turned real estate agent known for his process-driven, high-integrity approach to the industry.
John shares why integrity and excellence are the non-negotiables for world-class real estate in 2026. He reveals his unique method for valuing homes, one that focuses more on consumer psychology and market competition than just price per square foot. His refreshingly honest style even means advising clients not to list with him if it’s not in their best interest.
We explore:
Why John prefers second-time sellers who better understand the process

His use of TikTok as a lead generator and educational tool

The 65-question Google Form he uses to pre-qualify clients

How military training shaped his disciplined, process-first business model

The 21 critical questions sellers must ask, from his book How to Sell Your House Fast

From repelling the wrong clients to redefining valuation strategy, this episode is packed with actionable insights for agents who want to raise their standards and build trust in a competitive market.

Connect with John on TikTok: https://www.tiktok.com/@john.savage

🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/

In this episode of World Class Real Estate, Mark Worrall and Ian Macbeth dive into the power of habits – and how the small things you do daily can transform both your personal life and your business performance.
From early starts and gym routines to goal-setting and mental clarity, the pair explore what it really takes to stay consistent when the market gets busy. Ian shares his experience of a three-day fast and how it sharpened his focus, improved his energy, and helped him make better business decisions. Together, they discuss the value of “business fasting” – stripping things back to gain clarity and operate more efficiently.
The conversation also turns to the property market, with predictions for a busy Q1 driven by valuations and instructions. Mark and Ian explain why quality stock matters more than volume, how to build a more profitable pipeline, and why conversion rates matter more than rising house prices.
You’ll also hear practical insights on:
Building habits that stick

Setting goals you can actually control

Managing your diary for maximum productivity

Visualising your agency like a farmer – planting seeds now for future success

Why long-term thinking beats chasing short-term wins

If you want to start the year stronger, sharper and more focused – both in business and life – this episode is packed with mindset shifts and practical strategies you can apply straight away.

🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/