True CRM

This month, Kate Jackson, Group Marketing Director at Coventry University has descended from her rocky outcrop (you’ll need to listen to understand that in-joke) to join the team for a chat!
We discussed how finding a solution should start with a  problem, and not the tech; ensuring that CRM is moved upstream to better influence strategic decision making; as well as the importance of being able to say no (and keep focused!)
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FEATURING:
Liz Smythe
Andy Ball
Kate Jackson 🐆
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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

This month, James Maas, CRM Manager at University of Cambridge Professional and Continuing Education, is joining the True CRM band on stage for a special gig on our World Tour (sort of).

We discussed his love for designing solutions with real-world impact, the perils of scope creep, and what it's like being a bonafide CRM rockstar!
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FEATURING:
Liz Smythe
Andy Ball
James Maas
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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

This month, we’re piloting the True CRM barge up some famous Dutch canals and visiting our pal, Erald Sula, Student Engagement Specialist at the University of Groningen.
We discussed what Erald's superpower is, what he loves about working in CRM, and he shares with us his magical key for motivation (coffee!) ☕️🤩
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FEATURING:
Liz Smythe
Andy Ball
Erald Sula
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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

A familiar face for those on the CRMNHE committee, this week we're saying a cheery hello to Mark Turner, CRM and Automation Solutions Architect at Falmouth University.
We discussed what Mark's superpower is, his predictions for CRM developments in the future, and how does the Royal Mail deal with letters to Santa Claus??
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FEATURING:
Liz Smythe
Andy Ball
Mark Turner
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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

We're very pleased to welcome our friend Kayleigh Duddy, Microsoft Dynamics 365 Solution Architect & Team Leader at ANS, aboard the good ship True CRM.
We discussed Kayleigh's fondness for her HE clients, how helping people motivates her, overcoming imposter syndrome, and how there is no such thing as a silly question!
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FEATURING:
Liz Smythe
Andy Ball
Kayleigh Duddy
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True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org