Across the Pond: How to grow your Insight Agency

In this episode, Steve and Paul explore how commercial leaders and their teams in market research and insight agencies can leverage AI tools to enhance their marketing and sales processes and workflows. From content creation to client engagement, to proposal writing.
We share practical tips, real-world examples, and easily applied ways to integrate AI into everyday commercial activities your agency will be doing, to boost efficiency and effectiveness.
Key topics
Using AI for content repurposing and creation
AI for sales process enhancement and proposal critique
AI for prospect research and account management
Integrating AI tools into existing workflows
Practical tips for leveraging AI in marketing and sales
Chapters
00:00 Introduction to AI in Sales and Marketing
02:57 Using AI for Marketing Content Creation
05:41 AI as a Brainstorming Tool
08:22 Enhancing Sales Processes with AI
10:54 AI in Proposal Writing and Critique
13:34 AI for Account Management and Client Engagement
16:22 Exploring AI Tools for Sales
18:54 Conclusion: Embracing AI in Business

In this episode, Steve and Paul explore the importance of re-engaging with lapsed clients, talk about strategies to reconnect, and give their advice on how to leverage ongoing relationships for business growth, if you have commercial responsibility in an insight agency.
They give practical tips on maintaining contact, sharing value, and turning past clients into future opportunities.
Topics include:
The true value of lapsed clients
Common reasons for client disengagement
Strategies for reconnecting with past clients
The importance of ongoing communication and value sharing
Building a purposeful and strategic re-engagement plan

Chapters
00:00 Introduction and episode overview
01:01 Why businesses hesitate to re-engage with lapsed clients
02:09 The importance of ongoing communication and visibility
03:02 Reframing the term 'lapsed clients' and maintaining relationships
04:02 The role of sales and marketing systems in client retention
05:21 Identifying and targeting lapsed clients using data
06:40 Purposeful outreach and relationship ownership
08:22 The power of revisiting past clients' new opportunities
09:25 Effective ways to reconnect: conferences, social media, and direct outreach
11:22 Authentic and transparent communication strategies
13:11 Sharing new insights and value-added content
15:54 Leveraging content and thought leadership for re-engagement
17:53 The importance of persistent, non-intrusive follow-up
19:15 Final thoughts: take action and try reconnecting

In this episode, Steve Henke and Paul Griffiths discuss their experiences and key takeaways from the recent CEO Summit in Miami. They explore the importance of networking, the impact of AI on business decision-making, the role of synthetic data in the insights industry, and the value of in-person events for building relationships. The conversation highlights the evolving landscape of insights agencies and the need for transformation in response to technological advancements.

Takeaways
The CEO Summit fosters authentic connections among business leaders.
Networking is a key component of the event's success.
AI was a major topic of discussion, emphasizing its role in decision-making.
Presentations highlighted the transformative power of insights in organizations.
Synthetic data is becoming an accepted part of the insights landscape.
In-person events provide unparalleled opportunities for relationship building.
The insights industry is rapidly evolving due to technological advancements.
Agencies must adapt to remain relevant in a changing market.
The importance of transparency and openness in discussions was emphasized.
Future episodes may explore AI's impact on agency operations.
Chapters
00:00 Introduction to the CEO Summit Insights
02:39 Networking and Authentic Connections
05:23 Key Presentations and AI Discussions
07:56 The Role of Synthetic Data in Insights
10:35 The Future of Insights and AI Integration
13:07 The Value of In-Person Events
15:58 Conclusion and Final Thoughts
Keywords
CEO Summit, insights agency, networking, AI, synthetic data, in-person events, business transformation, insights industry, growth strategies, market research

In the second of our HOTSEAT 🔥episodes, it is Steve Henke's turn to be grilled by Paul Griffiths.
Steve talks about the advantages and disadvantages of the seller-doer model that many insight agencies employ. He goes on to give advice, tips and tricks that will mean you get your seller-doers to be as effective as possible in the way they approach sales and client engagement.
Key Takeaways:
There's a balance in managing seller-doers between activity and results.
A fully flushed out sales pipeline is crucial for effective management.
Understanding each stage of the sales process is key.
Knowing the next steps and probability of close is essential.
Sales goals can be tracked through a clear sales pipeline.

In this special HOTSEAT 🔥 episode, Steve Henke puts Paul Griffiths through his paces!
Paul is grilled about the often overlooked importance of internal feedback within agencies. He highlights the irony that while agencies focus heavily on client feedback, they neglect to apply the same principles to their own operations.
Paul emphasizes that feedback is a valuable and cost-effective tool for agency growth and development.
Key Takeaways
We're so busy thinking and talking about our clients, we just don't do it to ourselves.
Feedback is a really easy way of getting input - it is almost free!
Agencies need to harness feedback for growth.
Neglecting internal feedback can hinder agency development.
Understanding feedback can lead to better agency practices as well as growth.