Understanding Project Delays: How Evidence and Humility Shape Conflict Resolution
In this episode of "All Things Conflict," Maria welcomes Aziz Kamara, a delay expert in the construction industry, to discuss the complexities of dispute resolution in large-scale projects. Aziz explains his role in investigating why construction projects exceed their timelines, emphasising the dynamic nature of the industry and the common challenges faced, especially during the COVID-19 pandemic. The conversation delves into the human aspects of conflict, highlighting the importance of humility, effective communication, and the need for open dialogue to resolve disputes. Aziz shares insights from his experiences, illustrating how understanding different perspectives and fostering a culture of listening can empower teams and lead to more productive outcomes. The episode concludes with reflections on the value of creating conditions for difficult conversations, ultimately aiming to minimise unnecessary human suffering in conflict situations.
KEY TAKEAWAYS
Role of a Delay Expert: A delay expert investigates and explains why construction projects take longer than planned, using evidence and schedule analysis to support dispute resolution across various types of projects, including airports and infrastructure.
Conflict as a Normal Part of Projects: Conflicts in construction projects are common and often arise from unrealistic initial plans, supply chain issues, and the complexities of working with multiple stakeholders. Recognising that conflict is a normal part of the process can help in addressing it effectively.
Importance of Communication: Effective communication is crucial in resolving conflicts. Breakdowns in communication can escalate tensions, and being aware of the tone, speed, and body language during discussions can help diffuse situations and foster a more collaborative environment.
Value of Humility and Objectivity: Approaching conflicts with humility and a commitment to serving the truth can lead to more productive outcomes. Being objective and considering all perspectives helps in making informed decisions and maintaining impartiality.
Listening Skills and Empowerment: Developing strong listening skills allows for a deeper understanding of others' perspectives, empowering team members to contribute their ideas. This creates a positive cycle of trust and collaboration, enhancing overall team dynamics and project success.
BEST MOMENTS
"As a delay expert, we investigate and explain why a construction project took longer than planned." - Aziz Kamara
"It's becoming common because that's the way these contractors and subcontractors are winning the work." - Aziz Kamara
"A lot of these conflicts arise and actually become worse over time, due to egos in the room." - Aziz Kamara
"Communication is key, and this is where we can come in and say what we see, give that independent perspective." - Aziz Kamara
"Any conversation that is meant to be had will be had one way or another." - Maria Arpa
SOCIAL LINKS
www.centreforpeacefulsolutions.org
www.peacefulsolutions.org.uk
www.workplacehuddle.com
Aziz Kamara
https://secretariat-intl.com/people/aziz-kamara/
https://www.linkedin.com/in/akamara/
HOST BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Ireland