I See What You're Saying

• Leveraging Egos | Dale Gillmore

  In this episode, we welcome Dale Gillmore, a seasoned strategist in family and privately owned business transitions, to explore the nuanced world of succession planning and value-driven business decisions. They delve into the challenges of aligning personal identity with business goals, navigating family dynamics, and embracing imperfections in pursuit of greater purpose. Through insightful conversations, they reveal strategies for connecting with people on an emotional level to achieve harmonious transitions and lasting legacies. Join us as we uncover practical techniques for managing business and family conversations with empathy and strategic foresight, revealing pathways to success in both personal and professional realms.Timestamps: (00:05) - Michael welcomes guest Dale Gillmore.(01:10) - Dale's work at Quest Advisory and charitable contributions.(02:11) - Michael introduces podcast sponsors and their offers.(03:09) - Dale sets the stage for family and business dynamics.(04:22) - Initial steps with business owners at Quest Advisory.(05:26) - Understanding business owners' goals and values.(07:00) - Concepts of generational wealth and family legacy.(08:14) - Exploring clients' purposes and end goals.(09:56) - Emphasizing meeting clients where they are.(11:41) - Dale's approach to separating personal and business identities.(12:25) - Identifying client resources and capacities.(15:47) - Creating purpose-driven plans post-business sale.(16:37) - Insights into family dynamics in business transitions.(19:01) - Interviewing family members for honest perspectives.(20:04) - Revelation of family interest in business roles.(21:14) - Managing expectations and potential conflicts.(24:08) - Ensuring family conversations aren't business-focused.(26:09) - Dale's process for interviewing family members.(28:15) - Handling family stereotypes and labeling in business.(32:25) - Using common ground to resolve family business disputes.(36:09) - Strategies to manage family egos and wealth.(42:21) - Techniques for addressing and leveraging egos.(46:47) - Dale discusses competitive personalities in business.(48:39) - Managing transitions with different leadership styles.(52:00) - Contact information for Dale and Quest Advisory.Links and Resources:Dale Gillmore | LinkedInBusiness Advisory Services - M&A, Succession & Exit Planning - Quest NowMake an Impact FoundationSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

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• Creating A Strong Partnership | Tom McGreal and Joanne Ryan

  In this episode, we welcome retired detectives and former partners Joanne Ryan and Tom McGreal as they share the keys to their successful investigative partnership. We explore the significance of shared values, absorbing different perspectives, and the strategic planning that enhances teamwork in complex cases. Their stories reveal how understanding emotional cues and building rapport lead to uncovering the truth in investigations. Join us as we learn from their experiences to improve our communication in both personal and professional settings, offering invaluable lessons in partnership and effective interviewing.Timestamps: (00:05) - Michael introduces Tom McGreal and Joanne Ryan. (01:05) - Guests' backgrounds and career highlights. (01:58) - Focus on successful partnership elements. (05:06) - Tom describes partnership history with Joanne. (07:58) - Tom shares past partnership dynamics. (11:48) - Joanne discusses case collaboration and assumptions. (14:27) - Importance of shared values and differences. (18:01) - Interviewing cases and keeping open minds. (20:29) - Joanne emphasizes adaptability in interviews. (32:26) - Tom explains solving cases through listening. (34:16) - Building rapport through understanding others' concerns. (40:37) - Contextual awareness in nonverbal communication.(44:51) - Interview strategy and seamless transitions. (51:04) - Trust in partner's interview approach. (54:41) - Addressing misunderstandings in partnerships. (1:05:37) - Advice for developing successful work partnerships. Links and Resources:https://www.certifiedinterviewer.com/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

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• Power of Plain Language | Dr. Deborah Bosley

  In this episode, we welcome Dr. Deborah Bosley as she enlightens us on the transformative power of plain language in both written and verbal communication. We discuss the importance of replacing jargon and complex terminology with clear, concise, and credible language to build trust and enhance understanding. From her extensive experience with companies and government agencies, Dr. Bosley shares practical strategies and compelling examples of how plain language improves rapport and influences positive outcomes. Join us as we explore how mastering plain language can empower us to communicate more effectively in all areas of life.Timestamps: (00:06) - Michael welcomes Dr. Deborah Bosley.(00:01:13) - Discussion on the importance of plain language.(00:03:35) - Enhancing credibility through clear communication.(00:05:14) - Dr. Bosley's mission on consumer rights to understanding.(00:07:22) - Building trust by avoiding jargon.(00:08:37) - Example of miscommunication in financial contexts.(00:11:33) - Addressing the problem with complex language.(00:13:05) - Avoiding language that fractures relationships.(00:17:01) - Case study of improved financial communication.(00:19:48) - Importance of relatable communication in business.(00:23:47) - Recognizing unnecessary complexity in language.(00:25:48) - Regulatory pressures for plain language use.(00:34:16) - Explanation of strategies for effective communication.(00:38:13) - Significance of concise communication.(00:46:19) - Thoughts on AI in communication simplification.(00:48:52) - Where to connect with Dr. Bosley.Links and Resources:Deborah S. Bosley | LinkedInThe Plain Language Group - We make written content easy to understandMicrosoft Word - Checklist for Rotary.docxSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

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• Activate Culture Change | Tim McCleary

  Join us as we sit down with culture activation expert Tim McCleary to uncover the secrets of successful organizational change! Discover how to get your team on board by understanding their emotional journey and giving them the freedom to shape the change within a supportive framework. We'll also explore how trust and a positive work environment can supercharge your company culture and lead to lasting success. Don't miss out on these actionable strategies to empower your employees and create a brighter future for your organization!Timestamps: (00:05) - Michael introduces Tim McCleary, a culture activation expert.(00:57) - Discussion of the grief cycle's role in change.(02:25) - Tim talks about the importance of involving employees in change.(04:30) - Explanation of culture change activation and its methodology.(06:55) - Tim mentions three key reasons change initiatives fail.(13:40) - Concept of shock and denial in change management.(14:10) - Michael inquires about the distinction between mission and purpose.(15:55) - Tim underlines the importance of experimentation in change.(21:25) - How ownership and activation are realized through change stages.(28:00) - Tim shares insights from his GE brand director experience.(30:22) - The impact of trust on team dynamics and productivity.(36:23) - Approach to designing immersive offsite experiences.(41:17) - Exploring the neuroscience of trust with Paul Zak’s research.(49:16) - Tim discusses freedom within a framework concept.(54:46) - An example from a major bank’s frontline employee involvement.(01:02:42) - Tim shares how trust alters behavior and team collaboration.(01:05:38) - Michael wraps up with ways to connect with Tim.Links and Resources:Tim McCleary | LinkedInCulture Activation Company | The Involvement PracticeSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

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• Four Zones of Listening | Paula White

  In this episode, we embark on a journey with Paula White to explore the innovative fusion of music, listening, and leadership. We discuss how the way we listen to music mirrors our approach to listening to people and delve into Paula's unique four zones of listening. With insights on recognizing our Side A and Side B leadership skills and overcoming listening blockers, we reveal invaluable strategies to enhance communication and leadership effectiveness. Join us as we unlock the secrets to conscious communication and the transformative power of integrating music into our listening practices for both personal growth and professional success.Timestamps: (00:06) - Michael introduces Paula White.(01:10) - Topics include four zones of listening.(05:09) - Paula explains how listening to music mirrors listening to people.(12:01) - Paula introduces the four zones of listening.(16:09) - Recognizing triggers to refocus listening.(22:01) - How conscious listening improves communication.(25:04) - The importance of an open mind in conversations.(26:20) - Common listening blockers like judgment and biases.(32:08) - Methods to regain focus in conversations.(34:17) - Exploring side a and b side leadership skills.(37:08) - Importance of integrating both sides for effective leadership.(39:20) - In-depth look at balancing technical and soft skills in leadership.(45:22) - Significance of surrounding oneself with diverse team perspectives.(51:21) - Paula's contact information provided for further learning.Links and Resources:Paula S. White | LinkedInPaula White - Paula WhiteSide B: Remix Your Leadership StyleSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

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