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Marketing Operators

Cody Plofker, Connor MacDonald, and Connor Rolain
Marketing Operators
Latest episode

139 episodes

  • Marketing Operators

    Funnel Coverage: The Upsell Fix Most Brands Never Check

    18/08/2026 | 1h 15 mins.
    How much can filtering a collection page actually lift average order value? What about cart, checkout, and post-purchase?
    Varun Kundra (Co-founder, Aftersell) joins Connor MacDonald (CMO, Ridge) and Connor Rolain (Head of Growth, HexClad) to unpack how ecommerce brands raise AOV. Four levers make that possible: collection page tests, product bundles, post purchase upsells, and cross brand advertising. 
    HexClad’s new collection page lifted revenue per user by 7% and AOV by $10. Single silhouette bundles need no extra education, but new pairings like Japanese cookware still do. Varun ties it back to Aftersell and Rokt Thanks. Together they’ve generated over $1B in upsell revenue at a take rate under 1%. 
    Powered By 
    Motion 
    https://9ops.co/motion-runneth 
    Aftersell 
    https://9ops.co/aftersell-mops 
    Haus 
    https://www.haus.io/operators 
    NeonPixel 
    https://9ops.co/neonpixel 
    Richpanel 
    https://9ops.co/richpanel-mops 
    Proppel 
    https://www.weareproppel.com/operators 
    More from Operators 
    Operators Portal 
    https://portal.9operators.com/dashboard 
    Operators Newsletter 
    https://9operators.com/
  • Marketing Operators

    Haus CMO Reveals the Incrementality Index Behind Smarter ROAS Calls

    14/08/2026 | 1h 12 mins.
    “I just don’t hear a lot of good reasons why this can’t be automated”. 
    Can an algorithm allocate ad budget better than a human media buyer? 
    Olivia Kory (CMO & Strategy Officer, Haus) joins Connor MacDonald (CMO, Ridge) and Connor Rolain (Head of Growth, HexClad) to unpack incrementality testing, marketing mix modeling, and early agentic media buying. Geo lift holdouts and attribution debiasing point toward a future of automated budget decisions. 
    Olivia shows how A/B testing replaced ROAS benchmarks at Haus. Control groups and treatment cells now anchor every incrementality read. Connor Rolain also shares how one conversion campaign test reshaped HexClad’s Meta strategy. The team ties it all back to multi-touch attribution for faster decisions. 
    Powered By 
    Motion 
    https://9ops.co/motion-runneth 
    NeonPixel 
    https://9ops.co/neonpixel 
    Richpanel 
    https://9ops.co/richpanel 
    Proppel 
    https://9ops.co/weareproppel 
    Aftersell 
    https://9ops.co/aftersell-mops 
    Haus 
    https://www.haus.io/operators 
    More from Operators
    Operators Portal 
    https://portal.9operators.com/dashboard 
    Operators Newsletter 
    https://9operators.com/
  • Marketing Operators

    Employee Number Four to a $1.2B Unilever Exit: Katie Cirulli’s Story

    11/08/2026 | 1h 12 mins.
    “It was the most fun role I think I’ll ever do”. 
    How do visionary founders build teams to protect their time for big ideas? 
    Katie Cirulli (Chief Emerging Brands Officer & fmr. President, Grüns) joins Connor Rolain (Head of Growth, HexClad) and Cody Plofker (Advisor & fmr. CEO, Jones Road). She joined Grüns as employee four and rose from Chief of Staff to her current role. Before that, she spent years at McKinsey and Meta. She explains why founders need integrators, and how AI powers Grüns. 
    She walks through the chief of staff role she built with Chad Janis. The CPM arbitrage test was an early swing that never scaled, unlike the LTO strategy that followed. Grüns now runs five emerging brands through dedicated marketing pods. Paid media, creative, and CRO, all guided by the same paper wall mindset. 
    Powered By 
    Motion 
    https://9ops.co/motion-runneth 
    Haus 
    https://www.haus.io/operators 
    NeonPixel 
    https://9ops.co/neonpixel 
    Richpanel 
    https://9ops.co/richpanel-mops 
    Proppel 
    https://9ops.co/weareproppel 
    Aftersell 
    https://9ops.co/aftersell-mops 
    Operators Newsletter 
    https://9operators.com/
  • Marketing Operators

    Creators Over Reach: How to Rewrite Your Influencer Marketing

    04/08/2026 | 1h 2 mins.
    “Borrow cultural equity executed with real partnership compounds faster than anything built in-house.” 
    What happens when a legacy brand like Lexus stops buying reach and starts buying culture? 
    Connor MacDonald (CMO, Ridge), Cody Plofker (CEO, Jones Road Beauty), and Connor Rolain (Head of Growth, HexClad) trace how Lexus is using Colin and Samir to reach an audience Lexus already has.
    One idea drives the partnership: reach your audience better. Cody argues AI generated UGC misses the point entirely. Connor Rolain reveals the four and a half percent lift from a recent cart upsell holdout test. Retention marketing gets the final word on why so few brands measure it properly. 
    Powered By 
    Motion Creative Benchmarks 2026 
    https://9ops.co/motionapp-creativebenchmarks2026
    Aftersell 
    https://9ops.co/aftersell-mops 
    Haus 
    https://www.haus.io/operators 
    NeonPixel 
    https://9ops.co/neonpixel 
    Richpanel 
    https://9ops.co/richpanel-mops 
    Proppel 
    https://9ops.co/weareproppel 
    Operators Newsletter 
    https://9operators.com/
  • Marketing Operators

    TikTok Shop Masterclass: Inside Ridge & HexClad Affiliate Programs

    28/07/2026 | 1h 2 mins.
    “The new infomercial is TikTok shop.” 
    Why did Ridge see 88% of its GMV Max lift happen outside of TikTok? 
    Cody Plofker (CEO, Jones Road Beauty), Connor Rolain (Head of Growth, HexClad), and Connor MacDonald (CMO, Ridge) sit down to unpack how their brands are building profitable TikTok shop affiliate programs. The conversation opens with Cody’s decision to step down as CEO of Jones Road. 
    Connor MacDonald breaks down how Ridge structures affiliate incentives, generating 7,000 videos in a single month. He also shares a geolift study showing 88% of GMV Max lift landed off TikTok on Amazon and Ridge.com. The trio close by reverse engineering a TikTok shop brand, from price point to visual appeal. 
    Powered By 
    Motion Creative Benchmarks 2026 
    https://9ops.co/motionapp-creativebenchmarks2026 
    Proppel 
    https://9ops.co/weareproppel 
    Aftersell 
    https://9ops.co/aftersell-mops 
    Haus 
    https://www.haus.io/operators 
    NeonPixel 
    https://9ops.co/neonpixel 
    Richpanel 
    https://9ops.co/richpanel-mops 
    Operators Newsletter 
    https://9operators.com/
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About Marketing Operators
Some call it the greatest ecommerce podcast in existence. Behind three behemoth brands stand three juggernauts of the marketing world: Cody Plofker (CEO, Jones Road Beauty), Connor MacDonald (CMO, Ridge) & Connor Rolain (Head of Growth, HexClad). Finally, they’re pulling back the curtain to give you a never-before-seen look at what works and what doesn’t work to drive growth.
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