Boss Class from The Economist

A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and vendors, and how he uses AI to manage.

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This episode is also available to watch on The Economist’s YouTube channel.

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How should employees and bosses be using the technology right now? And how should all of us prepare for the future?

Andrew Palmer returns for a third season of Boss Class. This time it’s all about AI. In the first episode, he starts introducing AI into his daily work routines, and receives a nasty shock.

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In this episode, Andrew asks Claude, a generative AI programme, to write his management column for him. You can find Andrew’s column here and Claude’s version here.

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AI is changing how we work. It's turning us all into managers. Be a good one.

The Economist’s management columnist, Andrew Palmer, takes on the bots in the third season of Boss Class. From cloning to coding, agents to entry-level jobs, he tackles the threat head on and figures out how to turn anxiety into opportunity. Along the way he meets bulls and bears and the people who can help you to master management in the age of AI.

Full Season 3 out 29th January 2026.

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The picturesque town of Corning in upstate New York doesn’t look like the site of bleeding-edge innovation. But inventions by a 174-year-old glass company there have changed the modern world, thanks in part to some blunt advice from Steve Jobs.

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For Season 2, we’re releasing an extended interview alongside each episode. This week: Who needs search engines when chatbots can answer every query for you? That’s the question confronting the head of Search at the world’s most popular website.

To listen to the full series, subscribe to Economist Podcasts+.
https://subscribenow.economist.com/podcasts-plus

If you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account.

Hosted on Acast. See acast.com/privacy for more information.