Most MSPs lose the deal in the first 15 minutes of a discovery call, and they don’t even realize it. In this video, I walk you through the exact discovery call process that wins clients every single time. You’ll learn how to build rapport the right way, set the agenda so you’re in control, uncover pain points, identify client goals, and confirm if they’re truly the right fit. I’ll share the exact questions you should ask, how to use silence to your advantage, and why booking a meeting from a meeting is the secret to closing more deals. Whether you’re new to MSP sales or you’ve been at it for years, this framework will help you stop winging discovery calls and start winning clients with confidence.
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15:18
How Do MSPs Really Make Money
Ever wonder how Managed Service Providers (MSPs) really make money? In this video, I break down the business model behind MSPs and explain exactly where their revenue comes from. From monthly recurring revenue and service bundles to project work, hardware sales, cloud services, and cybersecurity add-ons, I’ll show you how MSPs create predictable income while adding massive value to their clients. Whether you’re running an MSP, thinking about starting one, or just curious about how IT companies actually profit, this video will give you a clear, simple explanation. Stick around to the end where I share the secret levers MSPs use to grow their margins and scale past the $1M mark.
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17:43
The Tool That Finds Every Device In Minutes Lansweeper Deep Dive
In this episode I sit down with Steven to unpack how Landsweeper helps MSPs find every device fast and turn that data into real revenue. We cover asset discovery, network mapping, shadow IT, IoT and OT visibility, CVEs, and how to use simple reports to sell upgrades, stay compliant, and protect clients.You will learn• A simple discovery flow you can run before or right after onboarding• How to map switches to ports and follow the trail to every device• What to flag first Windows 10 upgrades, out of warranty gear, missing AV, and more• How to turn reports into a 30 60 90 day plan clients love• Smart ways to price and package discovery so you get paidIf you are an MSP owner, seller, or marketer this is a clear path to faster audits, easier proposals, and bigger projects without adding headcount.
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43:24
How to Get Your Dream Customers to Find YOU on Google
Want your dream customers to find you instead of your competitors? In this video, I’ll show you step-by-step how to use SEO (Search Engine Optimization) so your business shows up when the right people are searching on Google. You’ll learn how to figure out what your customers are actually searching for, the must-have SEO basics for your website, how to create content that pulls in qualified leads, local SEO tips to dominate your area, and simple tricks to build trust with Google so you rank higher. Stop chasing clients and start getting found today.
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18:38
How MSPs Can Deliver 24 7 Support Without Burning Out
Providing 24/7 support as an MSP is one of the biggest challenges and opportunities in the IT services world. Clients expect you to be available when problems happen, whether it’s 2 PM or 2 AM. But how do you deliver round-the-clock coverage without burning out your team or destroying your margins?In this video, I’ll break down the different models MSPs use to provide 24/7 support, from in-house teams to outsourcing, on-call rotations, and follow-the-sun models. You’ll learn the pros and cons of each, the tools that make it possible, and how to package and price 24/7 support so it’s profitable.If you’re an MSP owner, salesperson, or marketer looking to grow your business, this video will give you the roadmap to confidently provide after-hours IT support while still keeping your sanity.
Ready to take your MSP to the next level? Lets get your MSP going with insider tips and tricks from your host Harrison Baron and guests from around the world that have incredibly successful MSPs so we can learn together.
Ireland