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Your pet business, Your way

Rachel Spencer
Your pet business, Your way
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  • Bleu Stessia - How My Cat Grass is helping cats live healthier, happier lives
    Bleu Stessia is the founder of My Cat Grass - the UK’s only fully compliant producer of fresh cat grass.Back in 2018, Bleu had the idea to create his own grass after Monty, his British Shorthair, suffered from intestinal problems caused by his thick coat. Determined to find something to help him, Bleu decided to try cat grass, and started growing it on his windowsill to support Monty’s digestion, and found it made a huge difference.Then friends and family asked him to supply cat grass for their pets, and he started exploring what it might be like to turn it into a business.Now, eight years later, Bleu has supported cats and their families all over the world in living healthier, happier lives.He’s campaigned for cat grass to be recognised as a pet food, worked with vets, DEFRA, the Food Standards Agency and so much more and he’s on a mission to improve feline nutrition.In this episode, Bleu talks about how stepped away from a career in IT to start My Cat Grass and the many hurdles he’s overcome. He talks about the years of research, the legislation challenges, and the utter determination it took to build a brand grounded in science, ethics, and care.Plus, his drive to raise standards across the industry, the rise of indoor cat ownership, and why putting cats’ wellbeing ahead of profit has always been his guiding principle.You’ll find all the links to connect with Bleu at the end of these show notes.Topics and timings in this episode0.20 - What to expect from this episode.2.04 - Bleu’s background and how he came up with the idea to make My Cat Gras.4.27 - Monty, the British Short Haired cat who inspired My Cat Grass.8.10 - What it was like to go from supplying friends and family to creating a business.13.31 - Navigating legislation and the steps Bleu went through to make sure the claims he made were scientific and that the the product was exactly as he wanted it to be.15.41 - The benefits of cat grass.22.49 - How the changes in cat lifestyle, for example more cats living indoors since lockdown, has impacted on My Cat Grass and cat health in general. 27.35 - Bleu’s hopes to work with other pet professionals now the work around having My Cat Grass defined as a pet food is complete.31.02 - Why it was so important to ensure the product was safe, organic and defined accurately. 35.19 - The Cat Show Live, events and getting the word out there about My Cat Grass. 36.51 - What it’s been like meeting cat owners.39.17 - Bleu’s experience talking about My Cat Grass at the PIF Business of Pets event.41.16 - The next challenge, working with pet stores to stock My Cat Grass.43.16 - What it’s been like meeting pet store owners and the response he’s had.51. 51 - What’s next for Bleu and My Cat Grass.57.11 - Why Bleu was so determined to make sure he did it right, despite the costs and battles, and why he chose to take the path that benefited cats in the long run.58.53 - Where to find out more about Bleu and his work.Links mentioned in this episode: Find out more about Bleu and My Cat Grass on his website: https://mycatgrass.co.uk/Connect on Instagram: https://www.instagram.com/mycatgrass/Follow on Facebook: https://www.facebook.com/mycatgrass/Connect with Bleu on LinkedIn: https://www.linkedin.com/in/bleu-stessia-6b394967/Further reading/listening
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  • Gemma Stocks - The Herbal Dog Co - From kitchen table to biggest pet brand on TikTok
    Gemma Stocks is the founder of The Herbal Dog Co - the biggest pet brand on TikTok which she built after making natural products for her own dogs at home.It all started back in 2017, when she was struggling to find natural solutions to treat skin problems for her own pets and began making concoctions for her poorly rescue dogs Benson and Lola from her kitchen table.Gemma was working in hospitality, and had an interest in health brands for humans and wondered what it might be like to do the same for pets.Wanting to do the best for her own dogs, she started experimenting with natural remedies and raw feeding, learning about herbs after work and building a range that now has a huge following across the UK.Gemma talks about how being dyslexic and having ADHD has shaped how she runs her business - from her simple messaging to making sure no customer ever feels stupid or isolated.We also chat about TikTok - how she said no to Dragon’s Den, then later joined TikTok Shop after being approached by someone who used to work on the show. She talks about going live when no one was watching, the behind-the-scenes graft, and why being consistent when it was the last thing she wanted to do led to making £1million on the platform.Plus, why she thinks self-care sometimes looks like trashy romance novels, and why making mistakes is something to be proud of.All the links to connect with Gemma and find out more are at the end of this post, and you can listen to the full interview using the player link below.Topics and timings in this episode: 0.20 - What to expect from this episode.1.36 - Gemma on how she went about creating the Holland and Barratt of the pet world and how her business grew.3.40 - How Gemma learned about food as medicines through her old role working restaurants and hospitality.4.10 - Doing her own DIY raw feeding and supplements for her own dogs and how this led her to explore her own solutions.7.08 - Finding her customer base and talking in layman’s terms to her customers who are trying to figure out what’s best for their dogs.9.56 - How Gemma connected with a former vet and herbalist to ensure what she was creating was the best she could offer.11.38 - Regulation and the supplement industry for pets.13.02 - Connecting the dots between the trends in human spending and matching this with the change in how we were treating our pets.16.17 - Juggling her day job with running her new brand.18.54 - Using what she learned from her old role to build an audience and community, working with groomers and people in the pet industry and growing the Herbal Dog Co.23.22 - Having her first office/warehouse at the back of a friend’s pet shop, and taking on her first employee Hazel.28.55 - How the team has grown since and how she maintains morale with her staff.34.51 - The ways Gemma brings her company culture and behind the scenes at The Herbal Dog Co into her content.41.33 - Why Gemma’s own experience of being dyslexic growing up shapes the way she communicates with her audience.46.22 - Choosing TikTok shop over Dragon’s Den and how Gemma chose to take a leap of faith on the video platform which led to her making £1 million!57.21 - What else has worked for Gemma in raising the profile of The Herbal Dog Co.1.06.21 - Gemma on her biggest mistakes.1.12.03 - The self-care steps Gemma follows.1.16.02 - How Gemma is now supporting other brands who want to learn about TikTok.1.17.53 - Where to learn more and connect with Gemma. Links mentioned in this episode: Watch Gemma's video of Gigi settling in: https://www.instagram.com/reel/DOfymFFjSf1/?igsh=Zm95d2t5OWs1bDg1Visit The
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  • Kirsty Skeates - From hydrotherapy to helping pet pros with Pet Biz AI
    Key topics and timings in this episode: 0.20 - What to expect from this episode and the chat with Kirsty.1.41 - Kirsty on her background in the pet industry.2.47 - How Kirsty went from running her hydrotherapy business to creating her own tool.3.54 - Deciding to sell her business and change direction.5.18 - How her experience shaped what she’s made with Pet Biz AI.8.00 - Getting her head round technology as a business owner who has dyslexia.11.01 - Kirsty’s advice for people who might be wary of AI.15.01 - What the Pet Biz Ai system looks like.20.00 - Taking the pressure off yourself to keep up.21.45 - Using Q and A to make sure the AI overviews pick up on your content.24.49 - How pet professionals can utilise AI search, Reddit and reels to be found.27.04 - Ways businesses are using Pet Biz AI.31.50 - Other ways AI can help in life from counselling to trading standards complaints!34.28 - How context windows work.37.46 - The importance of the personal touch and putting your personality and tone of voice in your content.42.35 - How hallucinations work and making sure you check the AI output.45.09 - Treating AI like an intern not an equal.47.52 - Kirsty’s thoughts on the future of AI for pet professionals and how it can make life easier.51.39 - What’s next for Kirsty and how to get in touch.Links mentioned in this episode:Kirsty on why winning awards will help your pet business grow.How ChatGPT, TikTok and Shopify are the new gatekeepers podcast with Natasha Courtenay Smith. Links mentioned in this episode:Connect with Kirsty on her website: Pet Biz AI websitePet Business Content Planner & CompanionFollow Kirsty on LinkedInFurther reading/listening on this topicKirsty on why winning awards will help your pet business grow.How ChatGPT, TikTok and Shopify are the new gatekeepers podcast with Natasha Courtenay Smith.Key takeaways from the Business of Pets Conference 2025 Download my free social media calendar 10 ways to use ChatGPT to make your life easier (this post is from 2023)
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  • What is The Planner Club and should you join?
    Running a pet business is full-on, and when it comes to planning, it can feel like yet another thing on your never-ending to-do list. That’s exactly why I created the Pet Business Content Planner - and this year I’ve created more support to help you use it, The Planner Club.If you’ve clicked on this episode, chances are you’ve either grabbed a copy of the 2026 planner already or you’re thinking about it. Maybe you love the idea of being organised and consistent with your marketing - but also know you need a bit of structure and support to make it happen.This podcast will help you figure out whether the planner club is right for you. I’ll walk you through what’s included, how it works, and what you’ll walk away with by the end of the year.Topics and timings:0.42 - About the Pet Business Content Planner.1.30 - New things in the Pet Business Content Planner for 2026.2.38 - Why I decided to create The Pet Business Planner Club to go alongside the planner. 3.10 - What the Planner Club will help you do.3.46 - What you get in the Planner Club.4.35 - Online Planning Event.5.10 - How the quarterly planning sessions work. 6.55 - How the coworking mornings work.8.16 - Tracy Brind on her thoughts on the online coworking.9.00 - Days for the coworking morning.9.40 - Why I’m capping the Planner Club at 50 seats.10.09 - Who the Planner Club is for and not for.10.43 - Discounts for Pets Get Visible members.11.21 - Why I’m separating planning from coaching for 2026.11.45 - My background and credentials as a coach.12.05 - What’s inside Pets Get Visible.13.19 - Why I’m putting up my prices for Pets Get Visible for 2026.13.55 - Where to go to join the Planner Club or Pets Get Visible.Links mentioned in this episode:Should you buy my pet business planner? https://rachelspencer.co.uk/should-you-buy-pet-business-content-planner/Buy a planner: https://rachelspencer.co.uk/product/pet-business-content-planner/Join the Planner Club here: https://rachelspencer.co.uk/product/pet-business-planner-bundle/Find out more about Pets Get Visible: https://rachelspencer.co.uk/pets-get-visible-right-for-you/Learn more about Kate from Finbo Studio: https://finbostudio.co.uk/
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  • Claire Harris from Pets2Places 'Why I want to make sure every pet in a car is safe.'
    Claire Harris is the founder of Pets 2 Places - the UK’s first pet taxi franchise and talks about why she's on a mission to educate owners about pet travel safety.Her business started back in 2014 when Claire had the idea to make a taxi service for pets, and with a £10 phone and a handful of leaflets.She was supporting elderly people in her old role in another business, and was asked about helping get pets to the vets.Claire gave the concept of ‘Pets to Vets’ a try, walked round vets with her leafets, and her business expanded, rebranded to Pets2Places in Milton Keynes and has grown into a national business helping people and their pets travel safely.As well as transporting animals, Claire feels so passionately about making sure when they’re travelling, pets are safe, and created Pet Travel Safety Day to educate owners around doing their best for their pets when they’re in the car.This happens every July 1st, the day wearing seatbelts became compulsory, and now Claire is working on creating her own crash tested travel equipment for pets and has become one of the UK’s leading campaigners for pet travel safety.She talks about the lack of proper safety standards when she started out, and how she taught herself everything from scratch, plus how being visible has helped. All the links to connect with Claire and learn more about her work and Pet Travel Safety mission are at the end of this post. Key quotes in this episode: “People don’t know what they don’t know. I used unsafe equipment at first because there was nowhere to learn from. That’s why I now share what I’ve learned.”“I want people to look at their dog and ask: ‘Would I want to crash in a car like that?’ Because that’s what we’re putting them through.”“I started with a £10 phone and a top-up card. Now I’ve created a franchise, designed a safety product and started a national campaign. It’s grown because I believe in it.”“This business is about more than pets - it’s about people. Some of the clients we support haven’t left their house in months. We’re a lifeline.”“I didn’t set out to be a campaigner, but I couldn’t ignore what I was seeing. Once you know better, you have to do better.”“Being visible has helped me reach more people - but it’s also helped me stay accountable to my mission.”Topics and timings in this episode0.20 - Introduction to the episode.2.28 - How Claire’s Pets2Places business happened by accident.7.12 - What is was like starting out and how Claire went round her local vets with leaflets and her business grew. 11.22 - What travel equipment was like when Claire started out and what she’s learned. 14.36 - What set Claire off on her mission to learn about pet travel safety, and how she went about building her expertise in the area.19.11 - What the law says about pet travel (and what’s missing).21.16 - Claire’s education and awareness work and Pet Travel Safety Day on July 1st.23.54 - What Claire’s taxis look like when it comes to equipment and keeping the animals she cares for safe.25.43 - The impact of being in an accident with an animal and how dangerous unrestrained pets in the car can be.27.30 - Some of the experiences Claire has heard of with animals being loose and the tragedies that can happen.30.05 - Claire’s plans to create crash tested ISO standard travel equipment for animals and her work campaigning for the government to take Pet Travel Safety more seriously.32.05 - Member story from Sarah Jones from My Anxious Dog.33.07 - Claire’s frustration that animals are ignored when it comes to travelling safely when we’re a nation of pet lovers. 34.11 - Her recommendations for pet owners who want to make sure their dog is safe.36.02 - The problem with the market at the...
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About Your pet business, Your way

Welcome to Your Pet Business, Your Way - the podcast for pet professionals who want to grow their business without following someone else’s rulebook. If you’ve ever felt bent out of shape trying to do content “the right way” or pressured to keep up with trends that just don’t feel like you, this podcast is here to help you do things differently. I’m Rachel Spencer - journalist, accredited coach and mentor, author, and creator of the Pet Business Content Planner and Companion and the Pets Get Visible membership. I work with brilliant people in the pet industry who want to put themselves out there, get seen, and make a difference - without burning out or trying to be someone they’re not. Each week you’ll hear stories, strategies and mindset shifts to help you feel more confident, consistent, and in control of your content. You'll also hear from inspiring pet professionals who are doing things their way. There are no quick fixes or copy-paste strategies here. Just thoughtful ideas, inspiring stories, and plenty of encouragement to help you build your pet business in a way that feels good, sustainable, and true to you. Come and connect with me on Instagram @rachelspenceruk
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