Exec Comms Lessons from Salesforce, Toast and Wellhub & the Future of PR
Joe Ciarallo led comms at Salesforce, Toast (through IPO), and now Wellhub (formerly Gympass), a $2.4 billion corporate-wellness company.He’s seen what happens when scrappy startup PR turns into an IPO-ready machine.In this episode, Joe breaks down exactly how to build that engine. From category creation at Salesforce to crisis playbooks at Toast, and how to make your founder’s voice a real strategic asset. What you’ll learn: - How Salesforce invented the “Marketing Cloud.”- The shift from scrappy PR to strategic comms.- The new PR mix: owned + earned.- Where AI fits in comms, and why thought leadership will become more valuable, not less.- How companies like Ryanair earned trust by explaining the logic behind unpopular choices.- Why separating those functions is already outdated.- How Salesforce and Toast decide who shows up, what to say, and why empathy is non-negotiable.- Joe’s rule: just start. Post, iterate, learn, repeat.Perfect for founders who:- Want to look public-ready long before the IPO- Need to balance credibility with control- Are scaling fast and can’t afford to “wing comms” anymore- Believe the founder’s voice is part of the brand- Want to build real authority on LinkedIn without sounding corporateConnect with Joe:- Joe’s Linkedin: https://www.linkedin.com/in/joeciarallo/- Wellhub: https://wellhub.com/Connect with me: - *LinkedIn:* https://www.linkedin.com/in/finnthormeier/- *Website:* https://www.project33.io/- *Podcast:* https://open.spotify.com/show/03CXzsZp7wdqIRVDcqPTFHChapters00:00 – “Dress for the job you want, even as a startup.”01:20 – The Salesforce Marketing Cloud story05:50 – How owned + earned media play off each other08:30 – The rise of podcasts as the new PR11:40 – Turning scrappy PR into an IPO-ready function14:00 – How Toast prepped for IPO16:15 – AI, content, and speed18:20 – Why AI can’t create thought leadership20:30 – The new transparency: explaining the why22:00 – When journalists check your LinkedIn25:50 – Internal vs external comms is outdated30:00 – The rise of the Chief Comms Officer32:00 – Coaching founders to lead industries, not just products34:00 – Crisis playbooks and empathy36:00 – Why comms leaders should post too38:10 – CEO visibility and leading by example40:00 – Wrap-up
Udi Ledergor joined Gong as their first marketer in 2016, back when “revenue intelligence” wasn’t even a thing.Nine years later, Gong is one of the most recognizable B2B brands in the world, doing well over $300M ARR and followed by 300,000+ people on LinkedIn.In this episode, Udi breaks down the marketing playbook that made that possible, and why best practices are just boring practices. We talk about: Why best practices are boring practices and how to replace them with a sharp POVThe 3 levels of content that actually earn attention (data, surveys, opinions)Inside Gong’s Content Council and how 21 employees drive organic reachHow to safely build a “courageous” marketing culture that rewards risk-takingUdi’s biggest lessons from Gong’s Super Bowl ad (what worked, what didn’t)Balancing personal brands vs. company brands — and how Gong grew bothWhat founders should do first when building brand at $5M ARRHow Gong adapted its LinkedIn strategy as it moved upmarketThe “Punch Above Your Weight” principle that’s inspiring campaigns worldwidePerfect For:Founders building an early-stage marketing motionCMOs creating brand differentiation in crowded categoriesMarketing leaders trying to activate their team on LinkedInConnect with Udi:Udi’s Linkedin: https://www.linkedin.com/in/udiledergor/Gong: https://www.gong.io/ Udi’s new book: https://a.co/d/djoOhWR Connect with Finn:Podcast: https://open.spotify.com/show/03CXzsZp7wdqIRVDcqPTFHLinkedIn: https://www.linkedin.com/in/finnthormeier/Website: https://www.project33.io/00:00 — Intro: from Gong’s first marketer to $300M+ ARR02:00 — Why best practices lead to boring marketing03:40 — How courage creates differentiation05:00 — Examples of bold B2B marketing done right06:20 — Dreaming of product placement for B2B07:40 — The truth about ROI from Gong’s Super Bowl ads09:40 — “Show the damn product” what Udi learned the hard way11:00 — Building internal influencers: Chris Orlob & Devin Reed13:00 — Personal brands vs. company brand: how Gong balanced both15:00 — Why Gong lets employees post freely on LinkedIn17:00 — The structure and role of Gong’s “Content Council”20:00 — How onboarding includes LinkedIn training for every employee23:00 — Turning customers into advocates: Gong Love Week25:00 — Why celebration fuels consistency27:30 — How Gong’s LinkedIn content evolved as the company scaled30:00 — How to build brand at $5M ARR (Udi’s playbook)33:00 — Why paid ads don’t work for early-stage startups35:00 — The 3 levels of content: data, surveys, and opinions38:00 — Why being polarizing beats being agreeable42:00 — How strong opinions build categories44:00 — The story behind Gong’s viral “group therapy” CEO post46:00 — Building a courageous team: psychological safety in practice50:00 — Why boldness is Gong’s real competitive advantage52:00 — Writing Courageous Marketing — and what surprised Udi most54:00 — “Punch Above Your Weight”: the framework inspiring global campaigns
--------
57:02
--------
57:02
How SentinelOne’s ($1B ARR) CMO Uses LinkedIn to Drive Brand & Pipeline
Bryan Law is the CMO at SentinelOne, an AI-powered cybersecurity company that just crossed $1B ARR.Before joining SentinelOne, Bryan led marketing at Salesforce and ZoomInfo, where he learned the power of distinctive brands and founder-led storytelling.In this episode, Bryan breaks down how he helped SentinelOne become the fastest-growing cybersecurity brand on LinkedIn (up 61% YoY) — and how he’s rethinking executive content, AI, and brand-building in enterprise SaaS.What you’ll learnThe difference between being different and being distinct and why it matters more for B2B brandsHow SentinelOne doubled its LinkedIn followers in 12 monthsWhy follower growth isn’t vanity when it drives top-of-funnel awarenessHow to get executives posting consistently without forcing itBryan’s 4 stages of adopting AI in marketing teamsHow synthetic audiences and agentic AI are changing customer researchThe “Day 1 Buyer List” every marketer needs to understandWhy every brand investment should have a measurable impact on demandPerfect for Founders, CMOs, and marketing leaders who want to:Build distinctive brands that dominate the buyer’s “Day 1” listTurn executive teams into LinkedIn thought leadersBlend AI, content, and brand for measurable pipeline impactConnect with BryanBryan’s Linkedin: https://www.linkedin.com/in/bryanbasdenlaw/SentinelOne: https://www.sentinelone.com/ Connect with mePodcast: https://open.spotify.com/show/03CXzsZp7wdqIRVDcqPTFH LinkedIn: https://www.linkedin.com/in/finnthormeier/ Website: https://www.project33.io/ Chapters00:00 Distinct vs Different02:00 Why distinctiveness beats differentiation05:30 Brand assets that make you recognizable08:30 Using AI and synthetic audiences for messaging10:45 Why SentinelOne made LinkedIn a top priority13:00 Metrics that actually matter beyond follower count16:00 The 3 levers that drove 100K+ new followers18:00 Getting executives active on LinkedIn19:45 The Henry Schuck story on building a personal brand21:30 How executives should approach LinkedIn posting25:00 Balancing personal content vs company relevance27:00 Why CEOs should post on LinkedIn (and how to convince them)30:00 The CEO as a distinctive brand asset32:00 Inside SentinelOne’s internal brand ambassador program35:00 The “Day 1 Buyer List” and marketing to the 95%38:45 Brand investments that actually drive demand42:30 What every CMO should still do in the AI era46:00 How SentinelOne uses GenAI operationally47:30 Favorite AI tools in Bryan’s stack49:00 Closing thoughts
--------
49:25
--------
49:25
Sales, Life, and Career Lessons from Owner.com CRO Kyle Norton
Owner.com powers 10,000+ restaurants with tools to grow sales, from online ordering and loyalty programs, to marketing automation.Behind that growth is Kyle Norton, CRO and former Shopify revenue leader, who’s helped rebuild the business from zero to multi-millions ARR, twice.In this episode, Kyle opens up about the habits, frameworks, and trade-offs that drive long-term success as a leader, parent, and athlete.From rebuilding after failure to finding balance with two kids and a hyper-intense founder, this one’s packed with real talk on what high performance actually looks like.What You’ll Learn- How Owner.com rebuilt from $0 to $1M ARR in a year, twice- Why Adam Guild’s intensity sets the bar for what “founder-led” really means- How martial arts shaped Kyle’s approach to sales, discipline, and resilience- The real trade-offs between startup growth, family, and health- What separates great CROs from good ones and why “bar raising” matters- How Kyle uses AI in his revenue org (and what actually delivers ROI)- Why he doesn’t chase AI hype and how Owner’s mission keeps him grounded- Lessons from Jason Lemkin on board trust, transparency, and tough feedbackFounders, sales leaders, and executives who want to:-Scale teams without burning out- Lead with discipline, not chaos- Build brand trust that compounds- Stay grounded while chasing growthConnect with Kyle:- Kyle’s Linkedin: https://www.linkedin.com/in/kylecnorton/- Revenue Leadership Podcast: https://www.therevenueleadershippodcast.com/- Owner.com: https://www.owner.com/ Connect with me:Podcast: https://open.spotify.com/show/03CXzsZp7wdqIRVDcqPTFHLinkedIn: https://www.linkedin.com/in/finnthormeier/Website: https://www.project33.io/Chapters00:00 Owner.com’s story and rebuilding from $0 to $1M ARR03:00 Lessons from martial arts and disciplined practice07:00 Physical fitness as a superpower for startup leaders09:30 What makes founder-led intensity different13:00 Investing early in brand and why it paid off long-term17:30 Balancing family, health, and high performance24:00 The truth about kids, work, and “having it all”26:00 What separates elite CROs from good ones31:00 Company culture, ownership, and “the numbers too high”34:00 Why building a personal brand matters as a leader39:00 Kyle’s favorite podcasts and why he started his own42:00 AI in sales and what actually works51:00 Lessons from Jason Lemkin on trust and board management53:30 Closing thoughts and reflections#linkedin #founderledmarketing #linkedinads #linkedinagency #founderbranding #saas #b2bmarketing #demandgeneration #demandgen #content #b2b #revenue #contentmarketing #performancemarketing #videomarketing #personalbranding
Charles Tenot is the CEO of Lemlist, the $33M bootstrapped B2B SaaS company behind LinkedIn favorites like Lemwarm, Taplio, and TweetHunter. In this episode, he walks us through the transition from COO to CEO, what it’s like to follow a founder like Guillaume Moubeche, and how Lemlist builds brand without performance marketing.He also unpacks his personal LinkedIn writing system (including how he gets post ideas on his motorbike), why repurposing content is underrated, and why shipping features again was key to breaking their $15M ARR plateau.This one’s packed with stories and tactics from internal growth challenges to building a content-first culture that attracts top hires and drives 10:1 LTV to CAC.What we cover:- Charles’ transition from COO to CEO - The honest truth about why Lemlist stopped growing and how they broke through- How they restarted product velocity after 12 months of “tech debt”- The Lemlist brand playbook: what it actually means to build trust- Why Charles doesn’t believe in performance marketing (and what works instead)- How he writes LinkedIn posts in 10 minutes- His system for idea capture (Slack voice notes + ChatGPT for hook ideation)- Why clickbait kills audience quality- Internal content pods, incentives, and how Lemlist encourages employee posting- Why he killed their SEO blog and what they replaced it withPerfect for:- B2B founders stuck at a revenue plateau- CEOs looking to activate their teams on LinkedIn- Marketing and brand leaders scaling a bootstrapped company- Anyone trying to build trust in a noisy categoryConnect with Charles:- Charles’ Linkedin: https://www.linkedin.com/in/charlestenot/- lemlist: https://lemlist.com/Connect with me: Podcast: https://open.spotify.com/show/03CXzsZp7wdqIRVDcqPTFHLinkedIn: https://www.linkedin.com/in/finnthormeier/Website: https://www.project33.io/Chapters:00:00 – LinkedIn is a game. Play it.01:16 – Lemlist, Lempire, and $33M ARR03:05 – What it’s like to take over as CEO 04:45 – The power of a “clear contract” when transitioning leadership06:40 – Biggest lesson: trust your gut (even if the founder’s still around)08:37 – Why Charles started posting on LinkedIn (and what pissed him off)10:44 – Why personal branding helps attract top hires12:38 – Can you track LinkedIn ROI? Not really. Here’s what to measure instead.13:55 – Charles’ full posting system: ideation, hooks, writing, time spent16:15 – The difference between engagement and quality (and how to balance)18:37 – How he gets ideas on a motorbike (and his Slack system for saving them)20:54 – “Done is better than perfect” The mindset for scaling content23:00 – Why Charles doesn’t repurpose content (but why you probably should)24:23 – Guillaume’s advice, and why you need your own voice26:40 – “Why should anyone care what you write?” (Especially if you're early)28:40 – Why every company should think like a niche content brand30:55 – Internal pods, incentives, and how Lemlist encourages posting34:33 – How Guillaume helps team members write—and why some say no36:57 – Why they stopped paying employees for impressions38:13 – 10:1 LTV to CAC – How Lemlist drives growth with brand40:32 – Why they killed their SEO content42:45 – What actually builds a trustworthy brand (from sales to product)44:48 – Breaking through the ARR plateau: what finally worked46:47 – Why complex orgs have lagging feedback loops48:32 – “Ship something every month that excites the customer”50:34 – How to build a personal brand when you’re just getting started52:38 – Use your lack of experience as your brand54:45 – “Do cool shit and talk about it”—Content advice for students and juniors#linkedin #founderledmarketing #linkedinads #linkedinagency #founderbranding #saas #b2bmarketing #demandgeneration #demandgen #content #b2b #revenue #contentmarketing #performancemarketing #videomarketing #personalbranding
In this podcast, Finn Thormeier, Founder of Project 33, shares the best Founder-Led Marketing strategies & playbooks from CEOs & Founders. Prior guests include Jason Fried, Henry Schuck, Megan Bowen, Guillaume Moubeche, Josh Braun, Todd Busler, Peter Caputa, Chris Walker, Greg Head, Adam Robinson, Gal Aga, Alina Vandenbergh, Alec Paul, Melissa Kwan and many more.
Key Topics: Demand Gen, SaaS Growth, B2B Marketing, B2B Content, Linkedin, Personal Branding, Founder Branding.
Ireland