In this episode of The Germinate Podcast, Joe Sampson sits down with Craig Scholz of Southern Marketing Affiliates for a conversation about agriculture, aftermarket parts, customer service, leadership, and the importance of investing in the next generation.
Craig shares his journey from growing up around agriculture to studying agribusiness and animal science at the University of Wisconsin-Platteville before beginning his career in dealerships and eventually joining Tisco. After nearly three decades connected to the Tisco brand, Craig reflects on how the aftermarket parts industry has changed and how Southern Marketing Affiliates has continued to grow through strategic acquisitions, strong people, and a deep commitment to serving customers.
The conversation explores the role SMA plays in the agricultural ecosystem, supplying everything from sprayer parts and tillage components to hydraulics, PTO shafts, tractor parts, and other essential products that keep farms, dealerships, hardware stores, repair shops, and rural communities moving.
Craig explains how Southern Marketing Affiliates has grown by acquiring strong, successful businesses with great people already in place. From Tisco to Canadian Farm Supply and other regional expansions, SMA has built a broader footprint while preserving the relationships, knowledge, and customer service mindset that made those businesses valuable in the first place.
A major theme throughout the episode is customer service. Craig explains that SMA’s philosophy is rooted in what they call “the SMA Way” — treating people the way you want to be treated, going the extra mile, and serving both internal and external customers well. He emphasizes that no business can succeed without understanding and supporting the people who buy from them.
Joe and Craig also discuss how customer service has evolved in a digital world. With a large portion of SMA’s business now happening online, the customer service team is no longer just taking orders. Instead, they are solving problems, answering questions, handling challenges, and helping customers get what they need as quickly and accurately as possible.
The conversation also looks at the future of distribution, automation, and efficiency. Craig explains how SMA has invested in systems that improve warehouse operations, including custom box-making technology and better picking processes, while still recognizing the importance of knowledgeable people behind the work.
Another major focus is Craig’s passion for leadership and youth development. Through his work with 4-H and FFA, Craig has helped young people discover opportunities in agriculture, build confidence, develop communication skills, and prepare for future leadership roles. He shares a powerful story about mentoring a young FFA member who went on to become a Wisconsin state officer, showing how meaningful it can be to help others grow into their potential.
The episode closes with a reflection on leadership, service, and purpose. Craig explains that whether he is leading people at SMA, mentoring students, or supporting customers, his goal remains the same: helping people grow. Throughout the conversation, there is a strong focus on agriculture, relationships, service, faith, leadership, and the belief that business works best when people are genuinely committed to helping one another succeed.