The Nordy Pod

What do the grapes of Walla Walla, director David Lynch and the keyboardist from The Doors all have in common? Well, he's our guest for this episode—the incredibly talented film and TV star, and face of the Nordstrom 2025 holiday gifting campaign, Kyle MacLachlan. Pete and Kyle actually share a few similar life experiences—both born and raised in Washington, their families crossing paths at the University of Washington—and more recently Kyle has even started his own podcast, titled "What Are We Even Doing?" And to answer that question…Kyle is doing a lot! Pete talks with Kyle about the unexpected start, trajectory and longevity of his career in acting, the origins and journey of his 20-year-old wine company Pursued by Bear, and the entrepreneurial spirit that's kept Kyle curious in his craft and endearingly relevant to new audiences to this day. Also, after Pete's conversation with Kyle, stay tuned and cozy up by the fire for a few heartwarming Nordstrom service stories from a handful of employees and customers during the holidays. Thanks for tuning in to episode 102. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Join us for a special trip to the Women's Wear Daily Apparel & Retail CEO Summit, where co-CEOs Pete and Erik Nordstrom talk on stage with the managing editor for WWD, Evan Clark, about the current state of Nordstrom and the broader industry landscape. They discuss their strategy and vision as a newly private company, address the rationale behind the move and outline key areas of focus for the future. Thanks for tuning in to episode 101. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible business leaders, inspiring stories of struggling startups, and proud examples of customer service that reinvigorate our purpose and strengthen our culture.   Thanks for tuning in to episode 100.  We hope you enjoy!  Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organization. And though Nordstrom is a retailer, the fundamentals of culture-building that apply to our business can actually be found in all kinds of seemingly unrelated industries. For our host, Pete Nordstrom, one of the clearest and most inspiring examples of that has always been sports. Pete is a former player and coach for the junior varsity men’s basketball team at the University of Washington — the themes of competition, preparation, and team building continue to serve him today, and will feel familiar to anyone who’s worked to motivate a group of people toward a singular purpose. Whether that’s people on a salesfloor or players on a basketball court. So in that spirit, we’re taking the Nordy Pod on a trip to the University of Washington’s men’s basketball facility to gain leadership insights from Danny Sprinkle, the head coach of the UW men’s basketball team. This life-long Huskies fan has loads of experience coaching for Montana State, Utah State, and now UW, and the cross-over application for our business leaves no room for want. Go Dawgs! Thanks for tuning in to episode 99. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned! In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief Experience Officer, to come on the show to discuss the culture that they’ve built that inspires loyalty in their brand for customers and employees alike. After that, stick around as we bring it back to Nordstrom and share an incredible story from a new customer of ours by the name of Rebecca Allen. You’ll also hear from a couple of our amazing folks at the Keystone store in Indianapolis, Indiana, who helped Rebecca out of her desperate situation. Thanks for tuning in to episode 98. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.