Welcome to TheBeardedFinisher Podcast, where we dive deep into the world of finishing, painting, manufacturing, and supply chain. Join me as I chat with finishe...
Mastering Customer Engagement & Business Efficiency with Tanner Mullen
Episode Summary:
In this episode of The Bearded Finisher Podcast, host Zach Shrum sits down with Tanner Mullen, founder of DripJobs, to discuss his journey from running a painting business to developing a software solution tailored for contractors. Tanner shares how his firsthand experience in the painting industry led him to recognize the need for automation, customer engagement strategies, and streamlined project management.
The conversation dives into the importance of setting clear expectations, aligning sales and production, and managing difficult customers. Tanner also highlights the power of follow-ups, systemizing estimates for consistency, and using technology to scale a business effectively. He shares insights on leadership, extreme accountability, and balancing entrepreneurship with family life. This episode is packed with valuable lessons for painting contractors looking to grow their business through automation and smarter customer interactions.
Key Takeaways:
Tanner transitioned from a corporate job to owning a painting business before launching DripJobs.
Automating customer follow-ups can significantly improve lead conversion.
Understanding the customer journey helps refine engagement and sales strategies.
Systemizing estimates ensures consistency and accuracy in pricing.
Aligning sales and production expectations is crucial for customer satisfaction.
Managing difficult customers requires patience and strong communication skills.
Leveraging technology can streamline operations and help scale a business.
Extreme accountability is essential for leadership and business success.
Balancing work and family life is key to long-term fulfillment.
Titles:
From Painter to Software Innovator: Tanner Mullen’s Journey with DripJobs
Automating Success: How DripJobs is Changing the Painting Industry
Mastering Customer Engagement and Business Growth with Tanner Mullen
Sound Bites:
"I always wanted to own a business."
"It's like crafting a masterpiece."
"How do you eat an elephant? One bite at a time."
"You can charge more."
"Family is number one on my list."
"Embrace technology."
Chapters:
00:00 — Introduction to Tanner Mullen
01:14 — From Painting to Business Ownership
04:32 — The Birth of DripJobs and Its Mission
10:32 — Understanding Customer Engagement and Follow-Ups
16:38 — Transitioning from Painting to Software Development
20:31 — Challenges in Software and Business Management
23:38 — Taking It One Step at a Time in Business Growth
24:08 — Setting Expectations for Better Leadership
25:02 — The Joy of Transforming Spaces Through Business
26:32 — Managing Difficult Customers with Patience
28:43 — Extreme Accountability and Leadership Lessons
30:34 — Aligning Sales and Production for Efficiency
32:32 — The Importance of Customer Venting and Listening
33:31 — Setting Expectations in Estimates for Clarity
36:55 — Synchronizing Sales and Production Teams
40:00 — Leveraging Technology for Business Efficiency
42:59 — Understanding and Implementing Production Rate Estimating
46:32 — Why Systemizing Estimates Improves Consistency
51:54 — Exclusive Offer for Podcast Listeners
01:01:07 — Enhancing Customer Engagement with Technology
01:04:14 — Balancing Work, Family, and Business Growth
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1:04:47
Revolutionizing Manufacturing: Jeff Halonen on Steelhead Technologies & Automation
Episode Summary:
In this episode of The Bearded Finisher Podcast, host Zach Shrum interviews Jeff Halonen, co-founder of Steelhead Technologies, to discuss how digital solutions are transforming job shop and service-based manufacturing. Jeff shares his journey from a mechanical engineering background at General Motors to building Steelhead, a software platform designed to improve workflow efficiency, job costing, and communication in the coatings and manufacturing industries.
The conversation highlights the complexities of coating processes and the growing need for automation and professionalization in the industry. Jeff explains how Steelhead reduces transaction costs, enhances customer experience through real-time visibility, and provides scalable solutions for businesses looking to grow. They also discuss how implementing the right software can improve work-life balance, streamline bidding and tracking, and ultimately drive long-term business success.
Key Takeaways:
Steelhead Technologies provides a purpose-built platform for job shop manufacturing.
The software integrates ERP and MES functionalities to enhance efficiency.
Digital solutions are essential for managing complex coating processes.
Job costing, real-time visibility, and workflow automation improve profitability.
Reducing transaction costs leads to greater productivity and customer satisfaction.
Implementing software involves mapping key processes for seamless adoption.
Scaling a painting or coating business requires effective job tracking and automation.
Professionalizing the industry through technology leads to long-term growth.
A well-integrated system allows for better work-life balance and business control.
Titles:
Revolutionizing Coatings & Manufacturing: Jeff Halonen on Steelhead Technologies
Scaling Job Shops Through Automation & Digital Solutions
How Steelhead Technologies is Transforming the Coatings Industry
Sound Bites:
"Where were you 10 years ago?"
"You make money by shipping goods."
"We want to cut transaction costs."
"You have to automate a lot of tasks."
"This is going to be a game changer."
"Your work should be able to double."
Chapters:
00:00 — Introduction to Steelhead Technologies
03:03 — Jeff Halonen’s Background & Journey from GM to Software Innovation
06:06 — The Need for Digital Solutions in Manufacturing
08:59 — Addressing the Complexity of Coating Processes
12:11 — Steelhead’s Key Features & Industry Impact
15:01 — Workflow Management & Automation in Coating Shops
18:07 — Software Implementation & Customization
20:46 — Tracking Costs & Business Performance in Job Shops
24:00 — The Future of Custom Production & Finishing
28:40 — Scaling Painting Businesses Through Automation
30:05 — Transforming Workloads & Work-Life Balance
32:00 — Professionalizing the Painting Industry with Technology
35:17 — Streamlining Software Implementation for Efficiency
39:13 — Integrating Systems to Reduce Operational Costs
45:45 — Investment & Cost-Effectiveness of Software Solutions
48:34 — Enhancing Customer Experience & Community Engagement
51:31 — Navigating Competition in the Coatings Industry
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55:32
From Mortgages to Paint Cans: Kyle Hansen’s Journey in Distribution
Episode Summary:
In this episode of The Bearded Finisher Podcast, host Zach Shrum interviews Kyle Hansen, a paint distributor from Calgary and owner of a Benjamin Moore paint store. Kyle shares his journey from the mortgage industry to the paint distribution world, detailing the challenges of inventory management, understanding product lines, and the critical role of market research. The conversation dives into lessons Kyle has learned about navigating the paint business, including mastering the art and science of color and stain matching, building a strong support network, and adapting to the industry’s shift toward water-based coatings. Kyle also offers practical advice for aspiring distributors and insights into future trends shaping the paint industry.
Key Takeaways:
Kyle transitioned from the mortgage industry to paint distribution, gaining hands-on experience in running a retail business.
Effective inventory management is crucial for maintaining cash flow and business success.
Understanding product lines and building strong partnerships with suppliers is key.
Market research and forecasting help in making informed business decisions.
The paint industry requires a balance between offering product variety and specialization.
Customer service and relationship building are vital in a small and interconnected industry.
Color matching is both an art and a science, and finding skilled matchers is rare and valuable.
The industry is shifting toward water-based coatings due to environmental and performance advantages.
Building personal equity, a supportive network, and continuously learning are essential for long-term success.
Titles:
From Mortgages to Paint: Kyle Hansen’s Journey in Distribution
Mastering Inventory, Color Matching, and Industry Trends with Kyle Hansen
Navigating the Paint Business: Insights from a Calgary Distributor
Sound Bites:
"My savings account is sitting in paint cans."
"I wouldn't let anybody pay me to paint their house."
"The most important thing is to try to absorb as much as possible."
"You never want to be the smartest person in the room."
"The industry is small, and relationships matter."
Chapters:
00:00 — Introduction to Kyle Hansen and His Paint Industry Journey
06:04 — Transitioning from Mortgages to Paint Distribution
11:58 — Overcoming Inventory Management Challenges
18:06 — Understanding Product Lines and Supplier Partnerships
24:01 — The Role of Market Research and Forecasting
29:57 — Lessons Learned from Running a Retail Business
35:52 — Navigating the Learning Curve in Paint Distribution
39:26 — Building a Support Network for Success
43:01 — The Art and Science of Color Matching
49:51 — Tackling Challenges in Stain Matching
55:36 — The Rise and Adoption of Water-Based Coatings
01:00:08 — Advice for Aspiring Paint Distributors
01:03:08 — Industry Insights and Future Trends
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1:07:41
The Fine Finish Institute: Shane Woods’ Journey of Redemption and Advocacy
Episode Summary:
In this episode of The Bearded Finisher Podcast, host Zach Shrum interviews Shane Woods, founder of the Fine Finish Institute, a non-profit organization dedicated to vocational training and community support in the finishing industry. Shane shares his powerful story of overcoming addiction and finding purpose through service, emphasizing the transformative power of education and collaboration. The conversation explores Shane’s vision for an inclusive and supportive industry, innovative finishing techniques, and the importance of certification in the trade. Shane also discusses his personal health journey, his passion for teaching, and the mindset shift required to view money as a tool for success.
Key Takeaways:
Shane Woods grew up in a family of craftsmen and artists, which shaped his career.
He overcame significant struggles with addiction, finding purpose through service.
The Fine Finish Institute offers vocational training to those in recovery and the broader community.
Foundational skills and education are critical to success in the finishing industry.
Shane aims to address the lack of formal certification for craftsmen.
Collaboration and compassion are vital for fostering a supportive industry.
An online platform for training and resources is part of Shane’s vision.
Preparation and cleaning are essential steps in the finishing process.
Shane’s health journey underscores the importance of personal growth alongside professional success.
Titles:
From Addiction to Advocacy: Shane Woods’ Mission for the Finishing Industry
Empowering Craftsmen Through Education and Service: Shane Woods’ Story
The Fine Finish Institute: Transforming Lives and the Finishing Industry
Sound Bites:
"I just needed, you know, get out of my way."
"I was actually searching for that feeling of servitude."
"Cleaning is the most important part."
"Money isn't mine; it's a tool."
"This will be something that will be there forever."
Chapters:
00:00 — Introduction to Shane Woods and His Journey
01:00 — Early Life and Influences in Craftsmanship
02:56 — Career Beginnings and Initial Challenges
05:59 — Struggles with Addiction and Recovery Journey
10:10 — Finding Purpose Through Service to Others
11:58 — Founding the Fine Finish Institute
19:02 — Building a Non-Profit for Vocational Training
22:00 — The Importance of Certification in the Finishing Industry
27:59 — Transforming the Industry with Education and Collaboration
32:11 — Innovative Finishing Techniques and Tools
34:40 — The Role of Training and Community Support
36:57 — Adopting New Coatings and Techniques
48:44 — Business Coaching and Insights for Contractors
51:32 — Personal Growth and Shane’s Health Journey
59:03 — Connecting with the Community and Shared Resources
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1:00:50
Building Legacy and Community: Insights from Aaron Moore of Moore’s Refinishing
Episode Summary:
In this episode of The Bearded Finisher Podcast, host Zach Shrum interviews Aaron Moore from Moore’s Refinishing to discuss his journey from high school woodshop enthusiast to successful business owner. Aaron shares his insights on the transformative role of social media in business growth, the importance of building client relationships, and adapting to market changes. They delve into niche markets, the challenges and strategies of content creation, and the rewarding process of teaching and mentoring others in the woodworking and refinishing community.
The conversation explores the philosophy behind finishing product selection, emphasizing quality and technique, with a special nod to Mohawk products. Aaron and Zach discuss the patience required in refinishing, the significance of branding and legacy, and the value of collaboration within the coatings industry. They also touch on Aaron’s desire to write a book to share his knowledge and inspire the next generation of finishers.
Key Takeaways:
Aaron started his journey as a high school woodshop student and worked his way up through hard work.
Social media has revolutionized how refinishing businesses connect with customers and grow.
Building strong client relationships and staying adaptable is key to navigating market changes.
Content creation requires authenticity and consistency to reach niche markets.
Teaching and mentoring not only help others but also deepen personal understanding and skills.
Writing a book can be a powerful tool for sharing knowledge and building a legacy.
Quality finishing products like Mohawk can significantly enhance results.
Refinishing requires patience, preparation, and a commitment to technique.
Collaboration and community building are vital in the coatings industry.
Titles:
Building a Refinishing Legacy: Aaron Moore’s Path to Success
Social Media, Technique, and Mentorship: Insights from Moore’s Refinishing
Mastering Refinishing: Aaron Moore on Business, Branding, and Community
Sound Bites:
"I was the grunt."
"You have to show the work and you have to prove yourself."
"I just want to see everyone succeed."
"It's all in the technique."
"Mohawk has the market on touch-up stuff."
"The coatings world is an incestuous community."
Chapters:
00:00 — Introduction to Moore’s Refinishing
02:12 — Aaron’s Journey into Refinishing
09:10 — Transitioning to Business Ownership
18:01 — The Impact of Social Media on Business Growth
25:32 — Navigating Market Changes and Embracing Competition
26:24 — Leveraging Social Media for Success
30:17 — Understanding Niche Markets and Content Creation
34:16 — Writing a Book: Sharing Knowledge and Experience
39:55 — The Value of Teaching and Mentoring in Refinishing
45:24 — Selecting the Right Finishing Products for Quality Results
53:58 — Mastering Technique in the Art of Finishing
56:42 — Exploring the Benefits of Mohawk Products
01:00:39 — The Interconnected Nature of the Coatings Industry
01:02:48 — The Patience and Skill Behind Refinishing
01:07:20 — Legacy and Branding in Refinishing Businesses
01:10:10 — Teaching and Inspiring the Next Generation
Welcome to TheBeardedFinisher Podcast, where we dive deep into the world of finishing, painting, manufacturing, and supply chain. Join me as I chat with finishers, painters, manufacturers, and suppliers, sharing their stories, insights, and expertise. It’s like sitting down with old friends over a beer, where every conversation is filled with valuable nuggets of wisdom and experience.
At TBF LLC, I offer bespoke consulting and coaching services tailored to the needs of businesses in the painting and finishing industry. With a focus on sales growth, technical training, production efficiency, and employment services, my aim is to empower companies to thrive in this dynamic sector. Let’s work together to elevate your business to new heights.
Connect with me to stay updated on the latest episodes of TheBeardedFinisher Podcast and explore how TBF LLC can support your business goals.
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