The Conversations with Leaders podcast, brought to you by AWS (Amazon Web Services), features peer-to-peer conversations between business executives on innovati...
Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of "starting with the problem" has shaped their strategy. The episode offers valuable perspectives on fostering innovation, the current state and future of AI in customer support, and provides actionable advice for executives aiming to improve customer experience in the AI era.
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26:29
Reshaping Human-Centric Patient Experiences at Scale
In this episode, Kumar Chebrolu, principal at Deloitte Consulting LLP and Elevance Health’s Chief Data and Digital Transformation Officer Ashok Chennuru discuss how cloud migration creates the foundation for exceptional "whole health" human-centric experiences in healthcare at scale with AI and generative AI. They explore how unified data management, digital transformation, and strategic technology choices are empowering healthcare organizations to better understand patient needs, personalize experiences, enhance operational efficiency, and offer insights executives can apply to their own industries.
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27:17
Win with Integrity: People-First Leadership with Dynatrace
In this episode, Dynatrace CEO Rick McConnell shares his insights on Dynatrace's mission to help organizations navigate the increasing complexity of modern software environments, and how the company's observability platform and AI-powered capabilities are empowering digital transformation. McConnell also highlights his unique approach to building a high-performing, collaborative culture that balances competitiveness with empathy and work-life harmony, and his perspecitve on what factors make an effective CEO.
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26:46
From Lagging to Leading: Navigating AI Adoption Challenges
In this episode, AWS Enterprise Strategists provide a roadmap for organizations who may feel they've missed the first-mover advantage with generative AI. They share practical advice on overcoming common barriers like analysis paralysis, managing risk, and upskilling teams. Listeners will learn how to unlock the true potential of generative AI by starting small, lowering the cost of failure, and leveraging the scalability and flexibility of the cloud, and get insight into a realistic, action-oriented perspective for organizations determined to catch up and thrive in the generative AI era.
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22:58
Gen AI and the Evolving Workplace: Strategies for Adapting and Thriving
The rapid advancement of generative AI is fundamentally reshaping the modern workplace. As organizations grapple with the challenges and opportunities presented by this transformative technology, leaders must develop strategic approaches to effectively integrate AI and empower their workforce. In this episode, AWS Enterprise Strategists Tom Soderstrom, Matthias Patzak, and Arvind Mathur will explore the evolving role of AI in the workplace and provide actionable insights to help organizations navigate this dynamic landscape. Learn more at: https://aws.amazon.com/executive-insights/workforce/
The Conversations with Leaders podcast, brought to you by AWS (Amazon Web Services), features peer-to-peer conversations between business executives on innovating for growth, building resiliency, and shaping the future of their organizations.Learn more at AWS Executive Insights and follow us on LinkedIn. For video versions of these and other conversations, subscribe to our YouTube playlist.
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