How can you be better than the best in the business? Well, for a start, innovation!
On Beyond the Best, Nick and Toby, two seasoned innovation experts from Ni...
Does digital always mean better? Or is simplicity the key to great customer experiences?Magic runs entirely on SMS messaging, proving that low-tech solutions can be more human, less complicated, and just as effective.Nick and Toby explore what insurance can learn from this—how cutting complexity and focusing on human-first interactions might be the real innovation.
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23:27
S2 E5. Usage Based Insurance + Liberty Mutual
Is usage-based insurance about more than just lower prices?UBI is often seen as a way to cut costs, but could it reshape how insurers build trust and engage with customers?Liberty Mutual is using data-driven pricing to make insurance fairer and more personalised—but what does this mean for the future of the industry?Nick and Toby explore why UBI is more than just a discount, how it’s changing customer relationships, and what insurers can learn from Liberty Mutual’s approach. Plus, they discuss how innovation techniques can help insurers rethink pricing and engagement.
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23:46
S2 E4. Peer to Peer Insurance + Friendsurance
Can peer-to-peer insurance rebuild trust in the industry?Trust in insurance is at an all-time low. But what if customers worked together instead of against their insurers?Friendsurance, a pioneering German insurer, is flipping the model—using peer networks to reward claim-free behaviour and create a fairer system. But can this really fix the trust problem?Nick and Toby explore why trust in insurance is eroding, how peer-to-peer models work, and what insurers can learn from Friendsurance’s approach. Plus, they dig into how innovation techniques can help insurers rethink risk-sharing and customer relationships.
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24:34
S2 E3. Branding + Jaguar
How much does legacy matter in branding? And when is it time to rip up the rulebook and start again?Jaguar, the historic car brand, has made a bold and controversial move—ditching its classic identity in an attempt to appeal to a new generation. But will it pay off?Nick and Toby explore why Jaguar took this risk, what they’re hoping to achieve, and what insurance companies can learn about the role of legacy in branding. Plus, they dive into how innovation techniques can help insurers revitalize their brands without losing what makes them great.
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24:45
S2 E2. Claims + Kita
Claims are possibly the most important part of insurance for a customer, so how do you make sure you're not just meeting but exceeding expectations?
With carriers trying to get claims right for decades, we think that Kita, the carbon insurance specialist, have developed a claims experience which is pretty close to being one of the best in the business.
Nick and Toby discuss what Kita are doing, what other insurance companies might learn from it, and how its possible to use innovation tools and techniques to get closer to delivering an excellent claims experience.
About Beyond the Best. The Ninety Innovation Podcast.
How can you be better than the best in the business? Well, for a start, innovation!
On Beyond the Best, Nick and Toby, two seasoned innovation experts from Ninety, an award winning innovation agency, sit down to talk about how organisations can go beyond even what the best in the business offer, using the power of innovation.
Listen to Beyond the Best. The Ninety Innovation Podcast., The Diary Of A CEO with Steven Bartlett and many other podcasts from around the world with the radio.net app
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