Have you ever had a client tell you"I know what to do, I'm just not doing it"? For many dietitians, this is one of the most frustrating moments in a follow-up session. In this episode, Stephanie explores why clients often struggle to act on information they already know, what may really be getting in their way, and how understanding behaviour change can transform the way you approach these conversations. If you've ever felt stuck, unsure what to say next, or wondered why your clients aren't following through, this episode is for you. Interested in strengthening your counselling skills and client retention? Elevate, Stephanie's self-paced counselling skills program for dietitians, is currently USD $100 OFF until June 9, 2026. You can learn more here - https://stephanie-notaras.mykajabi.com/elevateprogram and feel free to email your questions to info@stephanienotaras.com.