Transforming Triage: A Digital Approach to Emergency Departments
Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project on digital triage at the University of South Wales. They discuss the project's impact on patient flow, staff experience, and future applications across healthcare.In this episode...00:00 Introduction to the Change Management Podcast00:15 Meet Emily Sully: Principal Support and Business Analyst00:36 Exploring the Digital Triage Project02:27 Challenges and Solutions in Emergency Department Triage03:39 Implementation and Case Studies05:04 Tracking Benefits and Outcomes06:22 Project Approach and Stakeholder Engagement08:15 Addressing Barriers and Training13:59 Future Applications and Conclusion
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Innovating Social Care: AI and Digital Transformation
Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.In this episode...00:00 Introduction and Guest Welcome00:24 Understanding Social Care Wales02:28 Role of a Service Designer03:13 Charmaine's Master's Project Overview04:06 AI in Social Care: Project Details06:15 Project Implementation and Challenges14:56 Impact and Feedback17:20 Conclusion and Farewell
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Transforming Healthcare: The National Immunisation Framework
Dive into the transformative digital strategies behind the National Immunisation Framework for Wales! In this episode, Bob Hudson, co-director at the University of South Wales, interviews Josh Hunt, Service Owner at Digital Health and Care Wales and a graduate of the Masters in Leading Digital Transformation. Learn about Josh's final master's project, the innovative approaches to vaccination systems, user-centred design, Agile methodologies, and the importance of data standards in healthcare.In this episode...00:00 Introduction to the Change Management Podcast00:18 Meet Josh Hunt: Service Owner at Digital Health and Care Wales00:38 Exploring the National Immunisation Framework for Wales01:57 Building on Existing Systems and International Best Practices04:00 Josh's Master's Project: A Labour of Love06:34 The Importance of Agile Methodologies in Healthcare13:20 Technical and Cultural Challenges in Digital Health16:23 The Role of Data Standards in Healthcare19:15 Conclusion and Final Thoughts
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S5E4 Culture as a Catalyst for Success with Henry Engelhardt of Admiral Group
In this episode of the Change Management Podcast, Mark Jackson is joined by Henry Engelhardt, founder and former CEO of Admiral Group, to explore the powerful role of culture in organisational success. Henry reflects on Admiral’s remarkable journey from its launch in 1993 to becoming the UK’s largest car insurer, highlighting how a strong workplace culture was fundamental to that growth. He shares his perspective on what culture really means in practice, how it drives performance, and why creating a great place to work is key to delivering outstanding results. Together, they delve into the nuances of leadership, employee engagement, and the link between a thriving culture and long-term success.
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S5E3 The Power of Authentic Leadership and Workplace Culture with Pam Heneberry of the Professional Development Centre
In this episode of the Change Management Podcast, Louise Bright reunites with Pam Heneberry, Managing Director of the Professional Development Center, to discuss the crucial elements of building a positive workplace culture. Pam shares insights on how organisational values and leadership authenticity shape culture, why curiosity is essential for senior leaders, and the importance of psychological safety for encouraging open communication. Together, they explore the nuances of leading with integrity and fostering environments where employees can thrive.
The Change Management Podcast takes a deep dive into thinking clearly during times of change. We explore how leaders can focus on what will ultimately help the organisation to thrive.
Season 1 and 2 of the podcast features experts in organisational change and is hosted by Dr Louise Bright, Director of Research and Business Engagement at the University of South Wales
Season 3 explores the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield from USW.
Ireland