The Change Management Podcast

After working with more than 100 digital transformation leaders, what lessons have emerged? This episode explores the challenges, opportunities and leadership skills needed to drive meaningful change, from digital maturity and innovation to AI, organisational culture and the human side of transformation.
Host Bob Hudson is joined by Simon Read, Dr Ben Gwalchmai and David Watkins to reflect on the lessons learned from delivering the University of South Wales's MSc in Leading Digital Transformation to more than 100 professionals across Wales.

How can digital transformation help hospitals work smarter and improve patient care? Callum Allen Ridge shares how a digitally enabled patient flow system is reducing inefficiencies, supporting frontline teams and helping create a more responsive healthcare system.
A practical and inspiring look at leadership, innovation and change in the NHS. Callum is the Head of Patient Flow at Swansea Bay University Health Board and a graduate of the University of South Wales’s MSc Leading Digital Transformation.

What happens when digital transformation is driven by inclusion? Ashley Bale shares how the Insight app is creating new opportunities for people with disabilities through accessible technology, volunteering, community connection and independent living.
An inspiring conversation about leadership, innovation and social impact. Ashley is the Digital Inclusion and Innovations Manager at Innovate Trust and graduate of University of South Wales’s MSc Leading Digital Transformation.

Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project on digital triage at the University of South Wales. They discuss the project's impact on patient flow, staff experience, and future applications across healthcare.

In this episode...
00:00 Introduction to the Change Management Podcast
00:15 Meet Emily Sully: Principal Support and Business Analyst
00:36 Exploring the Digital Triage Project
02:27 Challenges and Solutions in Emergency Department Triage
03:39 Implementation and Case Studies
05:04 Tracking Benefits and Outcomes
06:22 Project Approach and Stakeholder Engagement
08:15 Addressing Barriers and Training
13:59 Future Applications and Conclusion

Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.

In this episode...
00:00 Introduction and Guest Welcome
00:24 Understanding Social Care Wales
02:28 Role of a Service Designer
03:13 Charmaine's Master's Project Overview
04:06 AI in Social Care: Project Details
06:15 Project Implementation and Challenges
14:56 Impact and Feedback
17:20 Conclusion and Farewell