Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission...
Hospitality's Leadership Crisis: Building From Within
The hospitality industry is facing a leadership crisis. With middle managers leaving, generational shifts, and skill gaps widening, how do we develop future leaders? In this episode, hospitality expert Michelle Pascoe joins Andy to discuss how businesses can turn "just a job" into a fulfilling career path. They explore the impact of generational differences, leadership development, and the power of storytelling in engaging and retaining top talent.
Whether you’re in hospitality or any other industry, this episode is packed with insights on leadership, career growth, and the importance of human connection. Don’t miss this conversation that challenges outdated mindsets and offers practical solutions for building a thriving workforce.
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Key Takeaways
Leadership Development Must Start Earlier – The hospitality industry needs to stop treating management as an afterthought. Embedding leadership training from the outset can build stronger career paths..
Generational Differences Can Work in Our Favour – Instead of resisting change, businesses must bridge the generational gap by combining wisdom from seasoned leaders with fresh perspectives from younger employees.
Hospitality Isn’t Just a Job—It’s a Career – The industry has long been seen as a temporary stepping stone. Shifting the narrative towards growth, opportunity, and fulfillment can make it a destination, not a detour.
Connection is the Heart of Hospitality – Technology and AI may enhance efficiency, but the human touch remains irreplaceable. Leaders must foster genuine engagement and storytelling to keep teams inspired.
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Key Moments
The key moments in this episode are:
0:00:10 – The Leadership Crisis in Hospitality
0:04:37 – Michelle’s Background: From a Turkey Farm to Hospitality Leadership
0:06:56 – The Leadership Crisis: Losing Middle Management Post-COVID
0:09:36 – The Consequences of Losing Middle Management
0:12:39 – Why Hospitality’s Reputation Is Holding It Back
0:18:30 – Generational Gaps and Leadership Differences
0:31:34 – Building Leadership Pipelines: Why It Needs to Start Earlier
0:37:37 – Why Human Connection Is Still the Heart of Hospitality
0:44:09 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality
0:37:37 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality
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Join The Conversation
Find Andy Goram on LinkedIn here
Listen to the Podcast on YouTube here
Follow the Podcast on Instagram here
Follow the Podcast on Twitter here
Follow the Podcast on Facebook here
Check out the Bizjuicer website here
Get a free consultation with Andy here
Check out the Bizjuicer blog here
Download the podcast here
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Useful Links
Follow Michelle Pascoe on LinkedIn here
Find Michelle's website here
Follow Michelle Pascoe on Instagram here
Follow Michelle on Facebook here
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Full Episode Transcript
Get the full transcript of the episode here
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47:07
The Cultural Balance Sheet: Measuring And Managing Workplace Culture
Can workplace culture be measured as rigorously as financial performance? Christy Pretzinger, founder of WG Content and author of The Cultural Balance Sheet, says yes! In this episode, we explore how her framework applies financial principles—assets, liabilities, and equity—to workplace culture.
Christy shares how leaders can assess, manage, and optimize their culture with the same intent and precision as a balance sheet. We also dive into why kindness is not weakness, how values should guide decisions, and why measuring culture is critical to business success.
We explore:
How liabilities in workplace culture can be transformed into assets
The role of leadership in shaping cultural equity
Why engagement isn’t just agreement—it’s about people who care
The hidden costs of employee turnover (and how to reduce them)
This conversation is packed with insights to help leaders create thriving, high-performing workplaces. Don't miss it!
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Key Takeaways
Culture is measurable, just like finances. Christy applies financial principles to workplace culture, proving that culture isn't just a “soft” concept but something that can be managed with intent and discipline.
Kindness is not weakness—it's a leadership strength. Kindness doesn’t mean avoiding tough conversations. It's about clarity, boundaries, and setting people up for success.
Turnover has hidden costs—invest in culture to reduce it. Losing employees means losing knowledge, relationships, and productivity. A strong, people-focused culture can minimise that and improve performance.
Leaders shape culture through everyday actions. Culture is shaped daily through leadership behaviour, communication, and decision-making. Leaders must be intentional in the pursuit of the culture they need.
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Key Moments
The key moments in this episode are:
0:00:10 – Welcome to Sticky From The Inside
0:03:36 – Can Culture Be Measured Like a Balance Sheet?
0:06:33 – Why Kindness Is a Business Superpower
0:10:39 – The Epiphany Behind the Cultural Balance Sheet
0:14:36 – Cultural Assets: The Foundation of a Thriving Business
0:18:56 – Cultural Liabilities: What’s Holding Your Business Back?
0:27:27 – What Is Cultural Equity and Why Does It Matter?
0:31:08 – How to Measure and Manage Culture Effectively
0:39:37 – The Leadership Role in Shaping Workplace Culture
0:42:37 – Three Sticky Notes for Building a Stronger Culture
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Join The Conversation
Find Andy Goram on LinkedIn here
Listen to the Podcast on YouTube here
Follow the Podcast on Instagram here
Follow the Podcast on Twitter here
Follow the Podcast on Facebook here
Check out the Bizjuicer website here
Get a free consultation with Andy here
Check out the Bizjuicer blog here
Download the podcast here
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Useful Links
Follow Christy Pretzinger on LinkedIn here
Find Christy's website here
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Full Episode Transcript
Get the full transcript of the episode here
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46:44
The Power of "Ta-Da!": Taking Control Of Happiness At Work
Happiness at work isn’t just about perks and lucky circumstances—it’s about mindset, choice, and taking control. In this lively and insightful episode, Joel Zeff, a high-energy speaker, improv expert, and author of Make The Right Choice, shares how we can actively create more joy in the workplace.
We explore:
How improv teaches us to embrace change and seize opportunities.
The power of “Ta-Da!” moments—small celebrations that fuel happiness and success.
Why fun at work is a performance booster, not a distraction.
The crucial role of positive support in building confidence and resilience.
Joel’s contagious energy and practical insights will leave you rethinking how you approach happiness at work. If you’ve ever felt stuck in a workplace rut, this episode is for you!
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Key Takeaways
Happiness at work is a choice. It’s not something that happens to us—we can create it through celebration, mindset, and the way we engage with our work.
“Ta-Da!” moments fuel energy and confidence. Celebrating small wins builds momentum, motivation, and creates a positive work culture.
Embrace change, don’t fear it. Improv teaches us that we don’t control change, but we do control how we react to it—and that can be empowering.
Support fuels success. People thrive when they receive positive reinforcement and opportunities. Leaders should actively provide both.
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Key Moments
The key moments in this episode are:
0:00:10 – Why happiness at work is an active choice
0:03:12 – Joel Zeff’s journey from journalism to improv and workplace happiness
0:08:04 – The role of play in unlocking confidence and creativity
0:12:14 – The power of small celebrations: Why “Ta-Da!” moments matter
0:21:41 – How improv teaches us to embrace change and react with confidence
0:26:48 – The myth that fun at work means less productivity
0:33:44 – Redefining fun: Why it looks different for everyone
0:39:38 – Finding meaning in work and connecting with purpose
0:44:15 – Sticky Notes – Three takeaways for taking control of happiness at work
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Join The Conversation
Find Andy Goram on LinkedIn here
Listen to the Podcast on YouTube here
Follow the Podcast on Instagram here
Follow the Podcast on Twitter here
Follow the Podcast on Facebook here
Check out the Bizjuicer website here
Get a free consultation with Andy here
Check out the Bizjuicer blog here
Download the podcast here
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Useful Links
Follow Joel Zeff on LinkedIn here
Find Joel's website here
Find the "Make The Right Choice" book here
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Full Episode Transcript
Get the full transcript of the episode here
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48:19
Escape The Busyness Trap: Achieve More By Doing Less
Are you addicted to busyness? Do you wear your packed schedule like a badge of honor, yet feel like you’re running on empty? In this episode of Sticky From The Inside, we tackle the cultural addiction to busyness and the heavy price it carries—with expert insight from Peggy Sullivan, author of Beyond Busyness.
Peggy shares her three-step "Busy Busting Process" to help you eliminate low-value activities, create daily moments of joy, and align your life with what truly matters. She reveals how busyness is actually time poverty, stopping us from doing the things that bring joy, connection, and meaning.
If you feel like you're on a hamster wheel, constantly chasing but never catching up, this episode is your wake-up call. Learn how to shift from busyness to balance, from exhaustion to energy, and from overwhelm to ownership of your time.
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Key Takeaways
Busyness is an addiction—We wear it like a badge of honor, but it robs us of time, energy, and joy. Learn how to break free from the busyness trap.
Eliminate low-value activities—Peggy’s "Subtraction" strategy helps you identify and remove tasks that drain your time without delivering value.
Mojo-Making is essential—Happiness isn’t a destination; it’s a daily habit. Discover how to ignite energy, joy, and creativity through micro-moments.
Align actions with values—Peggy’s “Values Vibing” approach ensures you invest your time in what truly matters, turning time poverty into time wealth.
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Key Moments
The key moments in this episode are:
0:00:10 – Are You Addicted to Busyness?
0:04:38 – Peggy Sullivan’s Story: From Busyness Addict to Time Wealth Advocate
0:11:43 – Why Busyness is an Addiction & How It Robs You of Joy
0:15:48 – The Hidden Costs of Busyness: Stress, Health, and Relationships
0:26:21 – The 3-Step Busy Busting Process: Subtraction, Mojo-Making & Values Vibing
0:32:00 – How to Identify & Eliminate Low-Value Activities
0:34:59 – The Neuroscience of Mojo-Making: How Small Joys Can Transform Your Energy
0:37:45 – Values Vibing: The Key to Time Wealth and a More Meaningful Life
0:42:11 – Peggy’s Final Sticky Notes: Micro-Steps, Giving Generously & Continuous Growth
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Join The Conversation
Find Andy Goram on LinkedIn here
Listen to the Podcast on YouTube here
Follow the Podcast on Instagram here
Follow the Podcast on Twitter here
Follow the Podcast on Facebook here
Check out the Bizjuicer website here
Get a free consultation with Andy here
Check out the Bizjuicer blog here
Download the podcast here
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Useful Links
Follow Peggy Sullivan on LinkedIn here
Find the Peggy's website here
Find the "Beyond Busyness" book here
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Full Episode Transcript
Get the full transcript of the episode here
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45:19
Trust In HR: Balancing Humanity & A.I.
In this episode of Sticky From The Inside, Andy Goram welcomes Sarah Katherine Schmidt, HR strategist and author of "Getting HR Unstuck", to explore the pivotal role of HR in modern workplaces. They discuss three core themes: rebuilding trust in HR, reimagining performance management, and leveraging AI for strategic HR transformations. Sarah shares actionable insights, from embracing agile performance management to conducting friction audits, helping HR professionals and leaders navigate the crossroads of human connection and technological advancement. Whether you’re in HR or simply passionate about creating thriving workplaces, this episode delivers thought-provoking takeaways and practical advice.
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Key Takeaways
Trust equity in HR is fragile and can be built or depleted through transparency, fairness, and human-centered change management.
Shifting from performance "management" to "enablement" fosters growth, minimizes risks, and empowers employees.
Embracing AI as a tool to simplify processes and provide data-driven insights allows HR teams to focus on strategic, human-centric initiatives.
Effective one-to-ones are not just tasks but rituals that build trust and belief in leadership.
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Key Moments
The key moments in this episode are:
0:00:10 – Introduction: Is HR at a Crossroads?
0:03:55 – Meet Sarah Katherine Schmidt and Her Journey in HR
0:08:35 – Trust Equity: Rebuilding Confidence in HR
0:19:21 – Performance Management Missteps and How to Fix Them
0:27:18 – The 12 Principles of Agile Performance Management
0:31:41 – How AI Is Transforming HR Roles
0:38:28 – Sticky Notes: Practical Advice for HR Leaders
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Join The Conversation
Find Andy Goram on LinkedIn here
Listen to the Podcast on YouTube here
Follow the Podcast on Instagram here
Follow the Podcast on Twitter here
Follow the Podcast on Facebook here
Check out the Bizjuicer website here
Get a free consultation with Andy here
Check out the Bizjuicer blog here
Download the podcast here
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Useful Links
Follow Sarah Katherine Schmidt on LinkedIn here
Follow Peoplelogic on LinkedIn here
Find the Peoplelogic.ai website here
Find the "Getting HR Unstuck" e-book here
Find the "Debunking AI Myths" e-book here
Read Sarah's Blog comparing traditional and agile performance management here
Read Sarah's Blog on agile performance management here
Read Sarah's Blog on the role of employee experience in performance management here
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Full Episode Transcript
Get the full transcript of the episode here
Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent.
Each episode, we bring you dynamic conversations with global experts, thought leaders, and innovative thinkers who share their strategies, stories, and secrets for building a “Stickier Business”—a place where employees are passionate, customers are loyal, and success is the norm.
If you’re ready to boost employee engagement, create an unbeatable workplace culture, and lead with impact, tune in and discover how to build a business that people love from the inside out.
Ireland