Banking on Fraudology is part of the Fraudology Podcast Network.In this special 4th of July episode of Banking on Fraudology, host Hailey Windham sits down with Kenny Aycock, a trusted risk professional and manager of risk management at All South Federal Credit Union. With over two decades of experience on federal task forces investigating violent crime and gang activity, Kenny brings a unique perspective to the world of financial fraud prevention.The conversation explores Kenny's journey from law enforcement to credit union risk management, highlighting how his investigative skills translate to protecting members' financial freedom. Kenny shares insights on the biggest fraud threats facing credit unions today, including impersonation scams, online account takeovers, and elder financial abuse. He emphasizes the importance of collaboration within the industry and with law enforcement to stay ahead of evolving fraud tactics.Listeners will gain valuable advice on defending against scams, educating the community, and leading fraud-fighting teams. Kenny's passion for protecting people shines through as he discusses using cutting-edge technology alongside old-school investigative techniques. Whether you're a fraud professional or simply interested in safeguarding your finances, this episode offers an inspiring look at the critical work being done behind the scenes to preserve financial freedom. Kenny AycockAbout Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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From Cannabis Banking to Cyber Risk: Inside CU Risk Ops with Bryan Watkinson
Banking on Fraudology is part of the Fraudology Podcast Network.In this illuminating episode of Banking on Fraudology, host Hailey Windham sits down with Bryan Watkinson, a risk management expert from Affinity Federal Credit Union. Bryan shares his wealth of experience in operational risk, fraud prevention, and the emerging field of cannabis banking. The conversation kicks off with a look at Bryan's popular "Fraud Friday" social media posts, which break down complex fraud threats in an accessible way. Bryan reveals how these posts have become a rallying cry for other departments to embrace risk education.The discussion then dives into the challenges of managing multiple risk verticals in a mid-sized credit union. Bryan offers invaluable insights on prioritizing threats, from cybersecurity concerns stemming from global conflicts to the day-to-day battles against check fraud and account takeovers. He emphasizes the importance of staying vigilant without overreacting, sharing strategies for keeping teams at a steady "level 4 or 5" of alertness. One of the episode's highlights is Bryan's candid take on cannabis banking, detailing how Affinity navigated this complex new terrain.Listeners will come away with practical advice on making risk relatable across an organization, fostering transparency, and building a strong risk culture. Bryan's approach of "showing up" to branches with donuts and real conversations exemplifies his philosophy of hands-on leadership. Whether you're a seasoned risk professional or new to the field, this episode offers a masterclass in balancing vigilance with approachability. Don't miss Bryan's parting words on the power of networking and continuous learning in the fight against fraud. Tune in to gain insights that will elevate your risk management game and protect your institution.Bryan WatkinsonAbout Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology E56 - WTF, Seriously — Why the U.S. is Falling Behind in the Fight Against Fraud - with Matt O’Neill
Banking on Fraudology is part of the Fraudology Podcast Network.In this eye-opening episode of Banking on Fraudology, host Hailey Windham sits down with Matt O'Neill, a 25-year veteran of the US Secret Service and former managing director of their global cyber investigative operations. O'Neill shares his sobering perspective on how the United States is falling behind in fraud prevention compared to other nations. Drawing from his extensive experience leading high-stakes global takedowns and coordinating multinational operations, O'Neill highlights the urgent need for modernization in information sharing and collaboration between law enforcement and financial institutions.The discussion delves into the limitations of current systems like 314A and 314B, which were groundbreaking when introduced but have failed to keep pace with evolving criminal tactics. O'Neill argues for leveraging modern technology to enable real-time information sharing and close critical gaps that criminals exploit. He also emphasizes the need for cross-industry collaboration, pointing out how social media platforms and telecommunications companies inadvertently enable fraud at massive scales.Perhaps most alarmingly, O'Neill reveals how other countries are innovating faster and treating fraud with greater urgency than the US. He advocates for the creation of a national anti-scam center and increased funding for training state and local law enforcement. The episode concludes with a powerful call to action for listeners to demand better from policymakers and industry leaders. Don't miss this opportunity to hear from one of the most respected voices in the field – listen now and join the fight for a safer financial future.Matt O'NeillMatt's Linkedin PostAbout Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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The High Cost of Low Trust: Transparency, Scams, and Survivor Truths
Banking on Fraudology is part of the Fraudology Podcast Network.In this episode of Banking on Fraudology, Hailey Windham takes listeners inside the world of pig butchering scams and Operation Shamrock's efforts to combat them. Windham shares insights from her recent presentation at the ACFE Twin Cities Fraud Summit, where she and Erin West highlighted the growing threat of transnational organized crime syndicates. The episode focuses on Operation Shamrock's groundbreaking Survivor Series initiative, which brings victims' stories directly to financial institutions to identify vulnerabilities and prevent future scams.Windham recounts a particularly impactful case study of a young woman who lost $160,000 in just 10 days to a sophisticated pig butchering scheme. The scam began on a dating app and quickly escalated, with the scammer using psychological manipulation tactics to build trust and isolate the victim from her bank. Key takeaways include how scammers coach victims to lie during transaction reviews, exploit distrust in financial institutions, and structure wire transfers to avoid detection. The episode also highlights the importance of educating entire families, as the victim's mother was inadvertently pulled into supporting the scam.This episode serves as a wake-up call for banks and credit unions, emphasizing the need for greater transparency with customers about banking operations and fraud prevention measures. Windham passionately argues that financial institutions must proactively address common misconceptions about banking practices before scammers can exploit them. Listeners are challenged to consider how they can build trust and educate customers to resist manipulation attempts. Don't miss this crucial episode - tune in and join the fight against pig butchering scams.Operation ShamrockJoin now!About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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From Fraud Fighter to Force Multiplier: How Jessica Cartrette is Breaking Down Barriers
Banking on Fraudology is part of the Fraudology Podcast Network.In this illuminating episode of Banking on Fraudology, host Hailey Windham sits down with Jessica Cartrette, Fraud Manager at Rev Federal Credit Union, to explore the power of collaboration in fighting financial fraud. Jessica shares her journey from retail pharmacy to becoming a fraud-fighting force, emphasizing how her frontline experience as a teller shaped her approach to fraud prevention. The conversation dives deep into Rev's groundbreaking "Knockout Fraud" event, which sparked a movement of cross-institutional cooperation in South Carolina.Jessica reveals the strategies she used to break down silos within her organization, from engaging marketing teams to partnering with IT and cybersecurity departments. She stresses the importance of educating all departments about fraud risks and empowering frontline staff through targeted training. The episode highlights innovative initiatives like the South Carolina Fraud Ambassador Roundtable and Rev's "Shielding Seniors" program, showcasing how local efforts can have far-reaching impacts.Listeners will gain practical insights on building fraud committees, improving interdepartmental communication, and leveraging partnerships to stay ahead of evolving threats. Jessica's passion for community education and her commitment to collaboration over competition shine through, offering inspiration for fraud fighters at all levels. Whether you're a seasoned professional or new to the field, this episode provides actionable strategies to enhance your fraud prevention efforts. Tune in to discover how working together can create a more resilient financial ecosystem and learn why Jessica believes that in the fight against fraud, we're truly all in this together.Jessica on LinkedInhttps://www.revfcu.com/adulting/https://www.revfcu.com/knockout-fraud/About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
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