Business-First Creatives

• From Touchpoints to Timelines: How to Begin Mapping Your Client Experience [Client Experience Series Pt 2]

  This is the second episode of the Client Experience Series. Today I'm sharing a breakdown of how to begin mapping your processes as the first step to create and implement your client experience inside your CRM. If you haven't listened to last week's episode on how to audit your current client experience, give it a listen and take my new CRM Self-Audit Quiz at coliejames.com/auditFind it Quickly:00:46 - Recap on Client Experience Series Episode 12:01 - Identify Your Touchpoints3:49 - Required Action or Response?5:52 - Where will the touchpoint take place?6:59 - IdentifyTimeline for each touchpoint9:32 - Recap and Next StepsMentioned in this EpisodeClient Experience Series: Ep 195 - My Audit ProcessTake the Self-Audit Quiz

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• How to Improve Your Client Experience: A Breakdown of My Audit Process [Client Experience Series Pt 1]

  If this is the year you're looking to improve your client experience, you've come to the right place! Auditing your systems and workflows is key to not only improving your experience, but optimizing and refreshing it year after year. To kick off our new client experience series on the podcast, I'm sharing a breakdown of my own audit process and what I'm looking for in your systems!Find it Quickly:00:29 - Starting the Client Experience Audit1:19 - Winter is Coming Series Recap5:17 - Identifying Red Flags in Client Experience6:21 - Steps in a Client Experience Audit12:27 - Self-Audit Tools and Next StepsMentioned in this EpisodeWinter is Coming Series: Ep 26: Auditing Your OfferEp 27: Auditing Your MessageEp 28: Auditing Your SystemsTake the Self-Audit Quiz

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• Applying for Grants & Overcoming Adversity with Katrina Cross-Daniels

  Beyond our careers, we're real humans experiencing real obstacles in our lives. Katrina joins us to share how a boudoir session helped her overcome a really dark and insecure time in her life, encouraging her to do the same for other women. Plus, listen in as she highlights how she's been awarded a few grant opportunities and why other creatives need to apply too!Today’s episode is brought to you by my Client Hub Template inside the DIY Systems Template Shop. Business owners often have their client information spread across a variety of different tools, making it hard to access the information they need to make critical decisions. That’s why I built the Client Hub Template for Airtable, to take the guesswork out of building your own!Buy Now >>Find it Quickly:00:24 - Meet Katrina 02:10 - The Journey to Boudoir and Wedding Photography03:51 - Overcoming Personal Challenges Through Boudoir05:56 - Balancing Boudoir and Wedding Photography06:33 - Navigating Studio Spaces for Boudoir Photography09:51 - The Power of Repeat Clients and Referrals13:36 - Exploring Small Business Grants16:57 - Tips for Successful Grant Applications28:25 - Katrina's Upcoming Boudoir and Portrait WorkshopMentioned in this EpisodeEpisode 70: Know Your Purpose with LaJune KingCitizens BankVerizonComcast RiseGoldman SachsHoneyBook Breakthrough GrantsHoneyBookConnect with KatrinaWebsite: katrinacrossphotography.comInstagram: @katrinacrossphotographyWorkshop: eventshare.link/clicktoelevate

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• Client Experience: The Secret to Building Loyalty with Natasha Sewell

  Are you relying on your clients to become repeat clients solely because they loved their images from their last shoot? Sometimes that's not enough—the key to client retention in a creative business is a well-crafted client experience. Natasha Sewell joins us to share how she's created an intentional workflow and client experience that bring customers back to her time and time again. Listen in as she highlights where you should share frequently asked questions, how optimizing contact forms creates a better opportunity for you, why video content is so important, and the value of continuing client relationships post-delivery!Today’s episode is brought to you by my Client Hub Template inside the DIY Systems Template Shop. Business owners often have their client information spread across a variety of different tools, making it hard to access the information they need to make critical decisions. That’s why I built the Client Hub Template for Airtable, to take the guesswork out of building your own!Buy now >> Find it Quickly:02:10 - The Importance of Client Experience04:18 - In-Home Photography Challenges and Tips09:11 - Enhancing Client Communication12:30 - Utilizing Video in Client Experience15:04 - Post-Session Client Engagement31:28 - Optimizing Your Contact PageMentioned in this EpisodeEpisode 123: 3 Videos to Create for Your Client Experience Right Now (Video Visibility Series)Episode 28: Outsourcing for the WIN with Kati DouglasPic-Time (Use code COLIE for 15% off)LoomKitClient Experience FreebieConnect with NatashaWebsite: npsphotography.comInstagram: instagram.com/npsphotographyClient Experience Freebie

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• How to Connect with Your Audience in their Inbox with Hannah Davis

  When you sit down to write an email, do you find yourself staring at a blank screen lacking inspiration? Today's episode is meant to inspire you with tools and templates to help get out of your head and into the inboxes of your audience! In this episode, Hannah Davis joins me to talk about her preference for email marketing over social media, her process for writing newsletters, and how tools like templates and AI help her get started in content creation.Today’s episode is brought to you by my Content Organization Hub! If you are drowning in a sea of post its trying to keep track of all your content ideas or maybe you’re struggling to remember what you posted on which platform and when, I totally get it.That’s why I created the content organization hub for air table for just 9. You can finally put an end to content chaos. Imagine having all your marketing content in one central location. Easily linked, perfectly organized, and ready to go whenever you are. Grab the Content Organization Hub and get 10% off with code PODCAST!Mentioned in this EpisodeAshlyn Carter's Copy BarEpisode 138: Generating Monthly Recurring Revenue with a Membership (Beyond Services: Expanding Your Offer Suite) with Liz WilcoxEpisode 044: How to Use Emails to Make Friends with Liz WilcoxConnect with HannahWebsite: madewithboldness.comNewsletter: madewithboldness.com/newsletterInstagram: instagram.com/madewithboldness

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