70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025
If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think smarter resumes, LinkedIn profiles that attract (not just show up) and outreach strategies that make you impossible to ignore.You’ll hear how our client went from 400 applications and zero responses to booking two interviews in one week just by shifting his approach. I’m revealing what hiring managers are really looking for in your resume, how to craft a LinkedIn profile that builds instant trust and the outreach method that works better than messaging recruiters. If you’re ready to stop guessing and start getting results, this episode gives you the playbook. Hit play!🛎️ FREEBIES & RESOURCES:Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode70🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday!
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69. The CS Job Search Playbook Is Dead: Here's the Evidence
You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success?In this episode, I’m diving into the job search advice that’s actively sabotaging your career growth and breaking down what’s TRULY working in the CS job market right now (according to hundreds of recruiters and hiring managers I’ve interviewed).Here’s the deal… the hiring landscape has completely changed, and so have the rules of landing interviews. I’m pulling back the curtain on why your applications are getting ghosted, even when you’re more than qualified and revealing the new skills and strategies hiring teams care about most. From the outdated myths you need to drop ASAP, to the REAL behaviors hiring managers are watching for (hint, it’s not just what’s on your resume), I’ll show you how to get ahead of the competition. If you’re tired of wasting time on advice that doesn’t work and want a proven shortcut to stand out, this one’s for you. Press play and let’s get you hired!🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode69🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast:...
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68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired
Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call. The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has done a complete 180 since pre-2020, and the old playbook is officially dead. In this episode, I’m breaking down exactly how and why the market shifted, why you might be questioning every career decision you’ve ever made, and what’s really holding most people back from landing interviews (no, it’s not your resume).I’m also sharing real talk about why so much advice out there is garbage, and what actually works based on data, not trends. Ready to finally break that cycle of job search frustration? Hit play and let’s fix your strategy.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode-68🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews
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67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers
If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them.One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist.If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game.🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews
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66. I analyzed 11 successful customer success resumes: here’s what they had in common
Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you.In this episode, I walk you through the exact framework we used with these clients, including the exact resume rewrites that worked, what we changed, why it worked, and how you can apply it today. If you’re ready to stop guessing and finally get recruiters to stop scrolling, hit play!🛎️ FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching♥️ CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode66🌟 FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode:Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.
I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.
Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply
Ireland