75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It)
Are your customers ghosting your QBR invites? Letās be real⦠every CSM has faced the dreaded silence or worse, the wrong people showing up. But hereās the ugly truth leadership never told you. Itās not your QBRās timing, your agenda, or your follow-ups. Itās that your meetings are about you, not your customer.In this episode, I break down the single biggest mistake 99% of CSMs make with their QBRs and hand you my simple 3-step framework to flip the scriptāfrom ignored invites to strategic sessions your customers actually want to attend. Weāll dig into exactly what to research, how to reframe your outreach, and the one pro move that gets even busy execs leaning in. Craving the kind of executive buy-in that accelerates renewals, expansions, and your own career? Hit play, because everything youāve learned about QBRs is about to change, starting now!šļø FREEBIES & RESOURCES:Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingā„ļø CONNECT WITH ME:Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at
[email protected]ā”ļø HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode75š FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. šļø New episodes drop every Wednesday!