Radio Advisory

• 278: Dr. Emily Oster on fighting misinformation and rebuilding trust in healthcare

  In last week’s episode, Advisory Board experts explored why leaders have a responsibility to combat rising patient distrust. The challenge? Most providers aren’t prepared — and often haven’t been taught — how to respond effectively. Distrust isn’t just about debunking misinformation. The combination of low-quality research and panic headlines has made it harder for both providers and patients to separate credible science from misinformation. But there are actionable strategies leaders can use to identify what fuels mistrust and effectively communicate with patients in ways that build confidence. This week, host Rachel (Rae) Woods sits down with Dr. Emily Oster — economist, Brown University professor, New York Times bestselling author, and Founder & CEO of ParentData — to unpack her approach to effective health communication. Throughout the episode, they unpack why scientific skepticism is growing and why the delivery of health information — not just expertise — is critical to engaging patients. We’re here to help: Ep. 277: Patient distrust is costing you. Here’s how to rebuild it. ParentData by Emily Oster ParentData is a data-driven guide through pregnancy, parenthood, and beyond. ParentData with Emily Oster | Apple Podcasts Want to see how upcoming policy changes could reshape the industry and impact your patients? Explore our Healthcare Policy Timeline to stay ahead of key developments and prepare for what’s next. Vaccine policies keep changing. Here's what you can do to prepare. 2025 Advisory Board December Virtual Summit Discover how Lifestyle Spending Accounts (LSAs) are transforming employer benefit strategies to support whole-employee health and well-being. Sign up for our Dec. 16 webinar: The state of the industry: Key insights for 2026 A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

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• 277: Patient distrust is costing you. Here’s how to rebuild it.

  Patient dissatisfaction with the healthcare system has long been a concern — but today, it’s something far more serious: outright distrust. Between 2023 and 2025, the share of Americans who don’t trust their doctor at all to make the right recommendations jumped by eight percentage points. Now, nearly one in six patients lack confidence in their physician. Let’s be clear: patient distrust may not be the fault of health leaders — but it is absolutely their problem to solve. Rebuilding trust is a business imperative because distrust affects clinical quality, workforce stability, public health, and the financial health of organizations. In this episode, host Rachel (Rae) Woods sits down with Advisory Board experts Morghen Philippi and Matt Cornner to unpack how the industry reached this point, why trust is a strategic asset, and what health leaders can do to start rebuilding it. We’re here to help: Harvard Business Review: The 3 Elements of Trust Nature: Human neuroscience is entering a new era — it mustn’t forget its human dimension Want to see how upcoming policy changes could reshape the industry and impact your patients? Explore our Healthcare Policy Timeline to stay ahead of key developments and prepare for what’s next. Vaccine policies keep changing. Here's what you can do to prepare. 2025 Advisory Board December Virtual Summit A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

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• 276: The AI gold rush is changing how humans (and clinicians) make decisions

  We’re in the midst of an AI gold rush. Every corner of healthcare is racing to harness generative AI for productivity and cost savings. But here’s the catch: healthcare isn’t Silicon Valley. The mantra of “move fast and break things” doesn’t work in a high-risk, complex environment. When it comes to AI in healthcare, safety and effectiveness must come before speed. This week on Radio Advisory, guest host and Advisory Board digital health expert Ty Aderhold sits down with David Woods, Mike Rayo, and Dane Morey from the Cognitive Systems Engineering Lab at The Ohio State University. Drawing on new research about how AI changes human decision-making, they unpack the risks and realities of AI in healthcare, challenge common misconceptions, and ask critical questions—like whether AI can recognize and communicate its own errors. Bottom line: There is no risk-free use of AI in healthcare. To truly evaluate safety and effectiveness, leaders must assess AI-human systems as a whole—not in isolation. Plus, stay tuned for an update on the end of the longest government shut down in U.S. history, and the healthcare programs (still) caught in the crosshairs. We’re here to help: Empirically derived evaluation requirements for responsible deployments of AI in safety-critical settings How AI Can Degrade Human Performance in High-Stakes Settings The Silicon Valley Way: Move fast and break…aviation safety? Cognitive Systems Engineering Lab | Innovation at the Intersection of People, Technology, and Work Your playbook for developing an AI governance strategy How to succeed using AI: Lessons from 4 leading organizations [Dec. 4] The healthcare leader's to-do list for successful AI adoption 3 ways to get the most out of contingent nursing workforce partnerships A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

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• 275: Why (and how) you should prioritize veterans' health

  Nearly 16 million veterans live in the United States, and while 9 million receive care through the Veterans Health Administration, about 40% rely entirely on civilian healthcare. That’s where the challenge begins: many veterans are navigating a system that isn’t designed for their unique health needs. Veterans outside the VA system often face barriers that lead to poorer outcomes—delays in diagnosis, fragmented care, and overlooked service-related conditions. The healthcare system must do better. In this episode of Radio Advisory, host Rachel (Rae) Woods talks with Optum Serve experts Christi Kruse and Christine Erspamer about what it takes to close this gap. Drawing on their in-depth ethnographic research, Christi and Christine explore why understanding the veteran patient journey is critical, how to integrate data-driven population health strategies, and the role of publicly available tools and guidelines, along with other practical solutions. The conversation doesn’t stop at veterans. These insights can help healthcare leaders better serve other vulnerable populations, too. Stay tuned through the end of the episode for a special message from Optum Serve CEO Ed Weinberg, as he shares how Optum Serve is honoring the lived experiences of veterans and military families, and calls on clinical providers to lead with compassion, consistency, and purpose. We’re here to help: Research Study: Caring for Veterans and Military Families Devoted to Improving Lives Across the Nation | Optum Business Military & Veteran Health Care Journey: Infographic Join us for an upcoming State of the Industry webinars, where Advisory Board experts will challenge three long-standing assumptions about the healthcare industry — and reveal the powerful new dynamics reshaping the future. Learn more about Optum Advisory: Healthcare consulting services A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

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• 274: The nurse engagement tactic leaders may be missing

  Nurse turnover rates have improved since the pandemic peak, but that doesn’t mean we’re out of the woods: 40% of nurses report that they intend to leave their job within five years. As nurse leaders turn their attention from fighting fires to finding strategic levers for nurse retention, they may be missing a surprising opportunity: career pathing. Nurse career pathing has traditionally aimed at a core goal: to keep nurses at the bedside for as long as possible. But our research found that, to build a sustainable nursing workforce, nurse leaders need to focus on nurse engagement—not just retention. This week, host Abby Burns sits down with Advisory Board nursing experts Miles Cottier and Allyson Paiewonsky. They break down the state of the nursing workforce and what it looks like to do career pathing in a way that better balances nurses’ needs with those of the organizations. Hint: the path may look less like a ladder, and more like a branching river. We’re here to help: Radio Advisory Nursing playlist Ep. 245: Headcount might not explain your labor challenges. What will? Survey insights: Strategic imperatives for a sustainable nursing workforce New nurses say they're struggling. Here's how to help them. 4 ways to retain early career nurses Explore how Advisory Board resources can support your organization's journey A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

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