In this episode of TECHtonic, host Thomas Lah sits down with Shane Luke, VP of Workday AI, to explore how artificial intelligence is reshaping the way businesses manage people and money. From recruiting workflows and talent mobility, to contract intelligence and financial audits, Luke reveals how Workday is embedding AI into its core products to boost productivity, reduce bias, and unlock new levels of efficiency.You’ll hear insights on:Why AI is most powerful when applied to scale-heavy business problems.How Workday designs AI systems with guardrails to minimize bias and protect customer data.The emerging role of AI agents in recruiting, talent development, and contract management.What the future holds for AI-driven reasoning and real-time business process transformation.Whether you’re a tech leader, HR professional, or simply curious about AI, this episode offers a clear look at how enterprise AI is moving from hype to real-world impact.
--------
30:33
--------
30:33
109. The Future Belongs to Adaptive Expertise
As AI transforms how knowledge workers operate, the challenge isn’t just adopting new tools—it’s rethinking how we learn, adapt, and thrive. In this episode of TECHtonic, TSIA’s Thomas Lah sits down with Dr. Chris Dede, Senior Research Fellow at the Harvard Graduate School of Education. Together, they explore the profound shifts AI brings to workplace learning, from immersive simulations that measure real-world skills to the importance of adaptive expertise and unlearning outdated mental models. Chris shares insights from decades of research on technology-enabled learning, highlighting why companies rank so low in workforce reskilling, what exemplars are doing differently, and how organizations can avoid “shiny object syndrome” when embracing AI. If you’re a leader navigating the future of work, or a professional rethinking your own skills, this conversation offers essential guidance for succeeding in an AI-enabled world.
--------
38:10
--------
38:10
108. Boring AI That Wins Big in the XaaS World
In this episode of TECHtonic, TSIA’s Thomas Lah sits down with Ray Meiring, CEO of QorusDocs, to explore how AI is revolutionizing SaaS business models—starting with the “boring,” but high-impact work of proposal automation. They dive into why specialized AI outperforms generic, web-scraped tools, how model-driven workflows can replace outdated content libraries, and why trust is the missing link in adoption.From compressing product development cycles to reshaping pricing strategies, Meiring and Lah uncover the operational, cultural, and strategic shifts that tech leaders must embrace to thrive in an AI-driven world. If you want to learn how AI can eliminate grunt work, boost ROI by 60%+, and force long-overdue process overhauls, this episode is your playbook.
--------
46:12
--------
46:12
107. AI Isn’t Just a Feature It’s a Go-to-Market Strategy
In this episode of TECHtonic, host Thomas Lah is joined by Wendy Wooley, VP of Customer Experience and Strategic Programs at ScienceLogic, to explore how AI is not just transforming products, but fundamentally reshaping how tech companies go to market. Wendy reflects on her 10-year journey at ScienceLogic, the development of the Skyler AI Suite, and how the Agentic AI Autonomic IT Maturity Model is helping customers unlock value faster. Together, they explore what it means to align AI innovation with customer-centric value realization—and why that alignment is no longer optional.Listeners will gain insights into:The evolving expectations of enterprise buyers in the AI eraWhy “first time to value” is now a non-negotiable benchmarkHow to shift from selling features to selling outcomesWhy modern GTM strategies must speak to both the CIO and the CEOIf you're in tech and still leading with features instead of business outcomes, this episode is your wake-up call. Modern buyers demand more—and AI is raising the bar.
--------
41:29
--------
41:29
106. No Seats Just Value as Docusign Redefines Customer Success
In this episode of TECHtonic, TSIA’s Thomas Lah sits down with Kelly Morgan, Chief Customer Officer at Docusign, to unpack how one of the world’s leading digital agreement platforms is thriving with a 100% usage-based pricing model. They explore the shift away from seat-based pricing, how Docusign restructured its customer success strategy, and why blending renewal and adoption roles is paying off. Kelly shares hard earned lessons on value delivery, organizational alignment, and the must have capabilities for customer success account managers in a data-driven, AI-powered world. Whether you're rethinking your pricing model or evolving your customer success playbook, this is the blueprint for sustainability and growth.
About TECHtonic: Trends in Technology and Services
Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
Listen to TECHtonic: Trends in Technology and Services, The Entrepreneur Experiment and many other podcasts from around the world with the radio.net app
Ireland