Why every therapist needs to use social media to improve their SEO
Welcome to the Business of Psychology podcast. Today I am changing my tune! I have decided to go back on some of the advice that I have given over the years about social media and the importance of it to the average private practice. I hope that this will be a really helpful episode for you if you are somebody who is feeling the social media fatigue, doesn't feel naturally like it's a good home for you, and it doesn't form a cornerstone of your marketing strategy, and you've listened to my previous podcast episode and come to the conclusion that this is not the way that you need to be winning clients. I hope this will be a useful episode for you because it still isn't, it still doesn't need to be something that takes up a lot of time in your week, and it shouldn't do if your ideal client personas are not people who are going to search for a therapist on social media, and therapy is the main thing that you are selling in your practice. If that’s the case, then I absolutely stand by my previous advice that social media is not something that should take up lots of your time, week in and week out. But I am going to caveat it slightly, and that's because I have been on some training recently about how social media is an important part of optimizing our websites and our digital presence so that we will continue to be found by people on search engines and through AI recommendations. These things are becoming really important, and it just wouldn't be right of me to not bring this to your attention if it's not something that you've been thinking about yet.
Full show notes for this episode are available at The Business of Psychology
Links:
The Directory Profile Template
Business of Psychology Episode 111: How to create a great directory site profile
Summer School Lesson 5: Directory sites
Links for Rosie:
Substack: substack.com/@drrosie
Rosie on Instagram:
@rosiegilderthorp
@drrosiegilderthorp
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Why every therapist needs to use social media to improve their SEO
There have been big changes already, and there are more coming, to the way that search engines like Google and Yahoo and all of them really, recommend websites to people searching. They are now using AI in the way that they search our websites to try and work out who we are and to generate AI advice for people who type in questions to their search bars. You'll have seen this if you are using your smartphone to look for help. You will get a load of normal looking search results, but you'll also get an AI generated answer to your question at the top, which will cite various expert sources to give you an answer to your question. I'm sure you'll have noticed like I have, that most people are not going beyond that AI answer because it is generally quite helpful and now, certainly on mine through Google, it's telling me where it's getting its advice from, and I find it much easier to trust than I used to. I think that's the direction of travel and eventually I think we're going to end up in a world where people just ask a question verbally to their AI, whether it’s Gemini, Chat GPT, Claude, whatever they're using, and they'll just take the answer that it gives rather than bothering to look through a page of search results. So we really need to understand how we make sure that we are the expert source that these AI models are using, because if we're not, then we're going to find that traffic to our websites from search starts to decline, if it hasn't already.
The good news, because I know that probably sounds a bit scary, is I actually think it's a good thing for us because now AI is so much cleverer than the previous technology that the search engines were using, it's able to piece together our digital presence from wherever we are to understand who we are and the services we offer in a much deeper and better way. We just need to do a few things to make that really easy for the AI to do, and social media is an important piece of that puzzle, because social media can give you a digital footprint which gives AI a really clear indication of who you are, who you help, and what you stand for, so that it understands better, in combination with your website, who to recommend you to when they're searching for help. So I'll talk you through a little bit about how that works and a few really simple things you can do to start helping the AI bots to understand who you are a little bit better so that you're future proofing your search engine optimization.
EEAT: Experience, Expertise, Authoritativeness and Trustworthiness
The first thing we need to understand is that search engines already look for EEAT when they're deciding who to serve up as a recommendation to somebody who's searching. That acronym stands for Experience, Expertise, Authoritativeness and Trustworthiness. These are the four things that an AI is assessing on your digital footprint before it decides whether to serve you up or to serve someone else up as an answer to a question that somebody's asking. AI search tools like Perplexity, Chat GPT, Gemini, Claude, are crawling the web to find answers to questions. And if your social media or your website has a clear niche specific keyword like 'birth trauma psychologist in Plymouth', and you've got high levels of experience, expertise, authoritativeness and trustworthiness, then the AI is more likely to recommend you than somebody generic when a user asks for a therapist for birth trauma in Plymouth, for example.
The five things we can do to improve our digital discoverability to AI and demonstrate that we have the EEAT it's looking for:
The first thing is to have one bio that you use everywhere that contains a primary keyword that you want to be discoverable for. If you think of your bio as a bit like a sticky label that you might put on the front of an old fashioned filing cabinet; it needs to really clearly tell AI what it is that you have inside your cabinet, and it's really important to get that key word right. That key word might be 'birth trauma psychologist in Plymouth' (it doesn't need to be a single word, it can be a phrase), it could be 'neurodiversity specialist', it could be 'CBT therapist specialising in OCD', but it just needs to be really clear and contain the key words that you would like people searching for to get your name associated with.
The second thing you need to do is make sure that the bio you've created is everywhere that you are mentioned. You'll have to create a few versions of it, but they should be as similar to each other as possible. You can have a long version of it for the about page on your website - use that same copy exactly for LinkedIn and Psychology Today. Then you'll need to create a much shorter version of it for social media, but it should have the same keywords in it and be as similar as humanly possible, so that bio that follows you around gives you a really clear digital footprint that the AI can understand. Within that bio you want to show off your experience, expertise, authoritativeness and trustworthiness. And if you are following my framework for crafting a good Psychology Today profile (I'll link to the freebie that I have that's going to support you to do that in the show notes of this episode, as well as the podcast episode on the Business of Psychology) you will be demonstrating the experience, expertise, authoritativeness and trustworthiness that AI is looking for. So make sure that your bio covers those areas and use my framework, because I think that will help you to do that.
The next thing that you need to make sure that you're discoverable in this new world is captions that are easy to understand on your social media posts for those bots that are...
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