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The Chief Psychology Officer

Dr Amanda Potter CPsychol
The Chief Psychology Officer
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  • Ep82 Navigating Conflict: Psychological Safety in Mediation
    Send us a textResolving workplace conflict requires more than good intentions—it demands psychological safety. In our latest episode, we explore this powerful intersection with Alex Myers, a Chartered Occupational Psychologist, coach, and mediator who's transforming how organisations handle workplace disputes.Alex shares her journey implementing psychological safety principles at Jewish Care, where the impact has been transformative. What began as executive leadership training has cascaded throughout the organization, with team members now naturally incorporating psychological safety language into their daily interactions and leadership practices. This cultural shift proves that small, consistent actions create meaningful change over time.The heart of our conversation explores how mediation works, from preparing conflicting parties through to resolution. Alex walks us through her approach to creating safe spaces where difficult conversations can happen productively. Unlike lengthy HR investigations that often deepen divisions, mediation offers a streamlined path to resolution that preserves relationships and team cohesion. The results speak for themselves—none of Alex's mediations have progressed to formal grievance procedures.We delve into the fascinating neuroscience behind conflict, examining how fight-or-flight responses hijack our ability to communicate effectively. Alex explains techniques for activating the calming parasympathetic nervous system, helping conflicting parties move from defensive posturing to genuine listening. Her practical suggestions for reframing statements and creating neutral environments offer valuable tools anyone can apply in challenging conversations.The most powerful moments come through Alex's real-world examples of transformation—from colleagues who couldn't look at each other to team members actively supporting one another after mediation. These stories illustrate the profound impact of combining psychological knowledge with skilled conversation facilitation.Whether you're a leader managing team dynamics, an HR professional handling workplace disputes, or someone navigating difficult conversations, this episode offers practical wisdom for creating environments where honest dialogue can flourish. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: [email protected]
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  • Ep81 Unlocking Team Potential in IG Group
    Send us a textWhat if everything you thought you knew about identifying potential in your team was based on flawed assumptions? In this thought-provoking conversation with Adam Wheelwright, Chief Technology Officer at IG Group, we challenge conventional wisdom around talent assessment and high-performance cultures. Drawing from his 30 years of experience in financial services and technology leadership, Adam reveals why the search for simplistic models of potential fundamentally misunderstands human capability."Just because somebody's been rated as high potential at some stage in their career, that's not a forever thing," Adam explains as we explore how potential isn't static but constantly evolving based on changing circumstances, individual aspirations, and organizational needs. This dynamic nature demands a more nuanced approach beyond traditional nine-box grids and assessment frameworks.The conversation takes an unexpected turn when we discuss how the relationship between employers and employees has fundamentally shifted. "Employment needs to be thought of a bit more like dating," Adam suggests, highlighting that unless both parties find fulfillment and alignment, neither will achieve optimal results. This perspective challenges organizations to move beyond simply assessing what they want from individuals to creating genuine two-way conversations about mutual aspirations.Perhaps most provocatively, Adam argues that organizations can't outsource talent development to HR or external consultants. "As a business leader, you need to be very present and front and center in defining what is high performance in your particular context," he asserts, making a compelling case for leadership ownership of talent strategy.Whether you're building teams, developing talent strategies, or rethinking your own career trajectory, this episode offers fresh perspectives that will transform how you think about potential and performance. Listen now to discover why the future of work demands a fundamental rethink of how we identify, develop, and unleash human capability.Subscribe now and join the conversation about what truly drives exceptional performance in today's rapidly evolving workplace.Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: [email protected]
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  • Ep80 Mental Health at Work: Breaking the Stigma
    Send us a textEpisodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: [email protected]
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  • Ep79 The Neuroscience Behind Decision Mastery
    Send us a textWhat happens in your brain when faced with complex choices? The average person makes 35,000 decisions daily, from trivial selections to career-defining judgments – yet a shocking 99.5% of leaders have never received formal training in decision-making.Leadership coach Jon Bircher joins Dr. Amanda Potter to unpack the psychology and neuroscience behind effective decision-making at the executive level. With decades of leadership experience across industries, Bircher has developed a systematic approach that transforms how leaders approach choices under pressure.Their conversation explores how our brains actually process decisions – revealing the interplay between our rational prefrontal cortex (the "CEO of the brain") and our emotional limbic system. You'll discover why decision fatigue leads to poor choices and learn to recognize when your brain needs rest before making important judgments.Bircher introduces a powerful six-step decision framework beginning with "deciding how to decide" – a meta-decision that clarifies governance, stakeholders, and process before diving into solution-finding. This crucial first step is frequently overlooked, causing implementation failures and wasted resources. You'll also learn practical tools like Gary Klein's "pre-mortem" technique for anticipating potential pitfalls and the DAII model for involving implementers early in the decision process.The conversation delves into how different decision styles impact leadership effectiveness, with Bircher explaining: "Decision-making shines a light on who we are as leaders – it holds together our rational thinking, emotions, values, beliefs, and character." Understanding your natural preferences allows you to flex your approach based on each decision's importance and complexity.Whether you're leading a team, building a business, or navigating personal crossroads, this episode provides concrete strategies for making better, more confident decisions that align with your values and goals. As Bircher concludes, "The person that we become, the leader that we are, and the life we ultimately lead is made up of our choices. So treat decision-making seriously."Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: [email protected]
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  • Ep78 Maintaining Resilience during the Coventry Building Society and Cooperative Bank Merger
    Send us a textWhat happens when a major financial merger puts wellbeing at the heart of its transformation strategy? Lucy Becque, Group Chief People Officer at Coventry Building Society, reveals the powerful impact this approach has had as they navigate combining with the Co-operative Bank – doubling their workforce overnight and bringing together distinctly different organizational cultures.Lucy shares how focusing on resilience through deliberate "firebreaks" – pauses in the relentless pace of change – has enabled leaders to maintain perspective and support their teams effectively. Rather than treating wellbeing as peripheral, they've placed it at the center of their strategy, achieving remarkable results including 91% of employees reporting they receive empathy and support from their managers when needed.The conversation explores practical, science-backed resilience techniques that don't create additional burden. From incorporating gratitude practices into commutes to walking meetings and authentic emotional conversations, these small habit changes have made a significant difference. Lucy explains how the neuroscience of change – particularly prefrontal cortex fatigue – influences decision-making and why addressing this physiological reality matters.Perhaps most fascinating is the nuanced discussion about psychological safety. While embracing the principles of creating environments where people can speak up and contribute fully, Lucy shares her concerns about how the terminology can sometimes be "weaponized" to avoid accountability. This highlights the importance of thoughtfully translating psychological concepts into organizational language that resonates authentically.Whether you're leading transformation or experiencing it, this episode offers valuable insights on building resilience, maintaining human connection during intense change, and creating cultures where people can truly belong and feel proud of their contribution.Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: [email protected]
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About The Chief Psychology Officer

Exploring the topics of workplace psychology and conscious leadership. Amanda is an award-winning Chartered Psychologist, with vast amounts of experience in talent strategy, resilience, facilitation, development and executive coaching. A Fellow of the Association for Business Psychology and an Associate Fellow of the Division of Occupational Psychology within the British Psychological Society (BPS), Amanda is also a Chartered Scientist. Amanda is a founder CEO of Zircon and is an expert in leadership in crisis, resilience and has led a number of research papers on the subject; most recently Psychological Safety in 2022 and Resilience and Decision-making in 2020. With over 20 years’ experience on aligning businesses’ talent strategy with their organizational strategy and objectives, Amanda has had a significant impact on the talent and HR strategies of many global organizations, and on the lives of many significant and prominent leaders in industry. Dr Amanda Potter can be contacted on LinkedIn: linkedin.com/in/amandapotterzircon www.theCPO.co.uk
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