eCommerce Podcast

• The 5-Step APPLE Framework That Quadrupled Customer Retention | George Bryant

  Ready to transform your customer retention from 3.5 months to 15 months with just five emails?In this tactical deep dive, George Bryant returns to share the exact frameworks he has used to scale companies from $1 million per month to $2 million per day. We explore the three critical mistakes that can kill your customer journey (dubbed the "Triangle of Poop" by George's 8-year-old), and unveil the APPLE communication framework that has revolutionised how businesses build relationships at scale. Whether you're selling supplements, software, or socks, these proven strategies will help you plug the leaks in your business and create customers for life.The Zone of Doubt: When Customers Fall Into Black HolesThe first mistake in the Triangle of Poop is creating what George calls "zones of doubt"- those moments when customers are emotionally invested but encounter a communication black hole.If you've ever put your email address in for a lead magnet on the internet... you get to your inbox and it's not there. What feeling pops up? You get upset. Now do you think you're going to have a seamless experience or be as excited to consume that lead magnet?Common black holes include:Lead magnets that never arriveOrder confirmations that don't acknowledge what was purchasedDMs promising links that arrive days laterPost-purchase emails pushing unrelated productsThe impact? Immediate erosion of trust. As George explains, humans create unspoken contracts with each other - when you break these, you break the relationship before it even begins.The Ego Journey and Why "I" Language Kills ConversionsThe second critical mistake is falling into the ego trap—focusing on your story instead of the customer's transformation.George's brilliant example contrasts two approaches to a skincare welcome email:The Ego Version: "Hey Jane, thank you so much for buying our product. My name is George. I've spent the last 14 years of my life scouring the jungles of Costa Rica..."The Customer-Focused Version:Hey Jane, how does it feel to have healthier skin, and we haven't even shipped your product yet? Truthfully, our commitment to you is to help you glow from the inside out, even if you don't use our product...The difference? One makes it about the founder's journey; the other makes it about the customer's transformation. Remember: customers don't care about your story until they've rewritten theirs.The Fire Hose: Death by Information OverloadThe third mistake is overwhelming customers with too much information at once, which George refers to as the "fire hose effect."Using the parent-child morning routine as an analogy, George illustrates why micro-commitments work better than information dumps:If my son wakes up tomorrow morning at 5 am, and I say, 'Hey bro, we have to leave at 7:30. I need you to brush your hair, brush your teeth, pack your backpack, eat your breakfast, make your bed, check your homework, and meet me at the car...' What are my chances of success? Zero.Instead, successful customer journeys break down the process:Give bite-sized tasksBuild confidence with each stepCreate buy-in through progressionCelebrate small wins along the wayThe APPLE Framework: Your Blueprint for 10x RetentionGeorge's APPLE framework transformed a supplement company from $75 LTV to $744 LTV using just five emails:A - Acknowledge: Close the emotional loop and confirm they made the right choiceP - Prepare: Set clear expectations and reduce uncertaintyP - Project: Paint the vision of their future...

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• How AI Influencers Are Eroding Trust & What Really Works Instead | Luke Yarnton

  In this eye-opening episode of the eCommerce Podcast, host Matt Edmundson chats with Luke Yarnton from The Rave about what might be the "most ridiculous idea" currently trending in influencer marketing: AI-generated influencers. This thought-provoking conversation explores why authentic human connections trump artificial endorsements and reveals how brands can build powerful ambassador armies from their existing customer base.Contrary to popular approaches focusing on mega-influencers, Luke shares data-backed insights on why nano and micro-influencers consistently outperform their larger counterparts. The discussion offers practical strategies for creating authentic engagement with influencers who genuinely love your products, rather than pursuing expensive partnerships that yield diminishing returns.Perhaps most valuable is the revelation about incentive psychology - with Luke sharing a surprising insight about what motivates customers to create content that could transform your approach to building brand advocates.Key Takeaway: The Psychology of IncentivesLuke shares a game-changing insight about incentivising customers to create content: offering a partial refund on a recent purchase dramatically outperforms direct cash incentives of the same value. For example, offering a 20% refund on a recent purchase generates significantly more content than offering a flat $20 payment. This simple shift in framing transforms how customers perceive the request and could revolutionise your approach to generating authentic user content.I wonder if this taps into the psychology of getting something back rather than earning something new? Does it feel less transactional and more like a reward for being a loyal customer?Discover more strategies for authentic influencer marketing on our website.ResourcesGuest & CompanyLuke's email - [email protected] Rave - https://therave.co/homeeCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

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• 7 Micro Influencer Marketing Tips Most Brands Miss Completely | William Gasner

  In this eye-opening conversation, Matt Edmundson and William Gasner challenge conventional wisdom about influencer marketing. William reveals why the democratisation of social media has shifted power away from mega-influencers to smaller content creators who often deliver better engagement and conversion rates.The episode explores how the social media landscape has fundamentally changed—from platforms prioritising follower count to now favouring quality content regardless of audience size. William shares practical advice on implementing micro-influencer strategies, avoiding common pitfalls, and building long-term influencer relationships that drive authentic engagement.I wonder if your influencer marketing approach is still stuck in the old paradigm? This episode might completely change how you allocate your marketing budget and who you choose to partner with.Time-Stamped Chapters:00:04 Introduction to the micro influencer revolution04:19 Why content quality beats follower count09:36 Spreading budget across multiple creators13:49 Passion promoters vs traditional influencers18:24 Finding influencers in your customer base22:54 Building long-term influencer relationships28:19 Product seeding strategies that actually work33:44 When influencer marketing isn't right for your product38:14 The surprising SEO benefits of influencer marketingGuest Expertise:William Gasner is an eCommerce veteran (since 2008) and founder of Stack Influence, a platform that helps brands connect with and scale micro-influencers. His experience includes selling various products from handmade cutting boards to teeth whitening solutions across multiple marketplaces, giving him unique insight into effective influencer strategies from both sides of the relationship.Key Takeaways:- Social media platforms now prioritise content quality over follower count, making micro-influencers often more valuable than celebrities- Diversifying your influencer budget across many smaller creators yields better results than investing everything in one big name- Your existing customers can be your best influencers—they already have the product and genuine experience with your brand- New product launches are ideal times for influencer marketing as you gain valuable feedback, visibility, and content simultaneously- For marketplace sellers (Amazon, Walmart), influencer-driven external traffic can dramatically improve product ranking algorithmsWant to know more about implementing these strategies for your business? Visit our website for additional resources, guides, and opportunities to connect with our eCommerce community.ResourcesGuest & CompanyWilliam's email - [email protected] Influence - https://stackinfluence.com/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

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• When to Let Go of a Product That Isn't Working Anymore | Amy Leinbach

  In this enlightening founder's episode of the eCommerce Podcast, host Matt Edmundson chats with Amy Leinbach of Big B, Little B about involving kids in business and the remarkable journey of building an eco-friendly product line alongside her 10-year-old daughter.Amy shares genuine insights about youth entrepreneurship, teaching resilience through business challenges, and the flexible product development approach that has helped her company thrive. The conversation delves into tough decisions around when to discontinue products, strategies for managing eCommerce data, and adapting to external challenges like new tariffs.What makes this episode particularly valuable is Amy's candid admission about learning from business failures and her practical wisdom on nurturing creativity in children while building a successful eCommerce operation.Amy's journey demonstrates that involving children in entrepreneurship not only develops their creativity and problem-solving skills but can lead to innovative products with real market appeal. Her approach to learning from business failures and flexible product development offers valuable insights for any eCommerce entrepreneur.ResourcesGuest & CompanyBig Bee Little Bee Website: https://bigbeelittlebee.com/Big Bee Little Bee Instagram: https://www.instagram.com/bigbee_lilbee/Amy's LinkedIn: https://www.linkedin.com/in/amy-leinbach-40515124/Episode-Specific ResourcesSeven Yays: https://sevenyays.com/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribePodjunction: https://podjunction.com/

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• How to Ship Bulky Products Internationally Without Breaking the Bank | Robert Khachatryan

  In this episode of The eCommerce Podcast, host Matt Edmundson speaks with Robert Khachatryan, founder and CEO of Freight Right. They explore the often-overlooked aspects of eCommerce shipping strategies, particularly for bulky items and international markets. Robert shares surprising insights about why many brands fail to optimise their shipping practices and reveals practical solutions for expanding globally without the traditional headaches.I wonder if you're making the same costly shipping mistakes as other eCommerce brands? This conversation might just transform your approach to logistics and open up entirely new markets for your products.Robert challenges conventional wisdom by suggesting that shipping bulky items internationally doesn't have to be complex or prohibitively expensive. By leveraging direct-from-source shipping strategies, de minimis thresholds, and modern logistics technology, eCommerce brands can tap into global markets much earlier in their growth journey.Are you missing out on international opportunities? Could you be optimising your shipping approach for bulkier products? The insights from this episode might help you navigate the shipping challenges that are keeping your products from reaching eager customers worldwide.For more information about optimising your international eCommerce shipping strategy, visit our website.ResourcesGuest & CompanyRobert's Logistics Company and Contact Info - https://www.freightright.com/eCommerce Podcast EcosystemeCommerce Cohort signup (free monthly calls for eCommerce entrepreneurs) - https://www.ecommerce-podcast.com/cohortMatt's LinkedIn Profile - https://www.linkedin.com/in/mattedmundson/The eCommerce Podcast Newsletter for show notes and extra insights - https://www.ecommerce-podcast.com/subscribe

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