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Episode Description
This is episode 1 of a 5-part series with Isabela Raposeiras, founder of Coffee Lab Brazil. In this series of The Daily Coffee Pro Podcast by Map It Forward, we’re discussing what’s changing about leading coffee businesses and why many of the systems, language, and assumptions that built specialty coffee may no longer be serving the industry—or the consumer.
In this episode, podcast host Lee Safar and Isabela explore what the coffee industry is getting wrong about managing quality coffee businesses around the world.
The conversation challenges one of the biggest assumptions in coffee: that consumers simply “don’t understand quality coffee.” Isabela argues that the problem may not be the consumer at all, it may be the industry’s inability to communicate value in ways that feel welcoming, inclusive, and relevant.
Lee and Isabela discuss how specialty coffee has often created environments that unintentionally alienate consumers through arrogance, overcomplication, and judgment-based culture. They explore why many cafés still prioritize proving expertise over creating connection, and how this disconnect is contributing to consumers walking away from specialty coffee experiences.
Isabela also explains why she no longer likes using the term “specialty coffee,” preferring instead to focus on “quality coffee” and hospitality-led experiences that invite consumers into coffee rather than making them feel excluded from it.
This episode is a direct and thoughtful conversation about ego, hospitality, consumer behavior, and why coffee businesses may need to rethink the way they define and communicate quality moving forward.
Connect with Isabela Raposeiras and Coffee Lab here:
https://www.instagram.com/coffeelab_br/
https://www.instagram.com/isabela.raposeiras/
If you found this episode valuable, make sure you’re subscribed to the podcast and follow along for the rest of this 5-part series. In the next episode, we explore how global geopolitics is impacting food supply chains.
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About Map It Forward
The Daily Coffee Pro is produced by Map It Forward, supporting coffee professionals globally across the supply chain.
Website: https://mapitforward.coffee
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