Payments Unfiltered

This is Part 2 of our conversation with James Fry, Head of Enterprise Product at Worldpay (now part of Global Payments).
Most people know what a PSP does. Far fewer know what it actually takes to build and run one. In this episode of Payments Unfiltered, Theo Spyrides, VP of Product at Primer, and James pull back the curtain.
They discuss:
➡️ What a PSP really is, and how far it's evolved from a simple gateway
➡️ Why keeping up with payment network changes consumes more engineering capacity than most people expect
➡️ Why no single PSP can serve all of a merchant's needs, and what that means in practice
➡️ What good developer experience looks like, and where most PSPs fall shortJames also shares how he thinks about structuring product teams inside a large payments organization and his advice for anyone building payment technology today.
Missed Part 1? Catch up here: https://youtu.be/JjlIXeuTVFM?si=4JQzdJ3zcrKQhzf0
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In this episode of Payments Unfiltered, Theo Spyrides, Head of Product at Primer, sits down with James Fry, Head of Enterprise Product at Worldpay (now part of Global Payments), to explore how merchants have evolved their approach to payments, and what that means for the payment providers supporting them.
They discuss:
The shift away from treating payments as a commodity

Why enterprise merchants are now hiring dedicated payments teams

How optimization has become a strategic lever rather than a back-office concern. 

James also shares his perspective on two of the biggest trends reshaping the space: stablecoins as an additional payments rail for global merchants, and agentic commerce as a new channel that will require the industry to solve for trusted agents, fragmented protocols, and a whole new model of intent verification.
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In this episode of Payments Unfiltered, Theo Spyrides, Head of Product at Primer, is joined by Will Artingstall, Global Head of Digital Asset Payments and ecommerce Services at Citi.
Will shares how Citi is working more closely with enterprise merchants as payment flows become more complex and new rails begin to emerge. They discuss how large organizations are approaching these changes in practice, and what it means for how payments are designed and managed.
They discuss:
The optimization levers available to merchants when working more closely with acquiring and issuing banks
Why stablecoins and tokenized deposits are being introduced alongside existing payment rails
Why payments can no longer be built in isolation as they embed directly into products

They also touch on Citi’s collaboration with Coinbase and what interoperability means in practice for enterprise teams.
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In this episode of Payments Unfiltered, Theo Spyrides, Head of Product at Primer, sits down with Jeff Otto, CMO at Riskified, to explore what happens when software starts acting on behalf of customers and what that means for risk, fraud, and merchant exposure.
They discuss how agentic commerce changes who initiates a transaction, how trust is established, and why introducing an agent into the flow raises new questions around risk ownership and liability.  You’ll also hear about the strategic choices merchants face as this space evolves and why waiting on the sidelines isn’t a realistic option.
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Payments aren’t just infrastructure in gaming, they’re critical to the industry’s growth. From local wallets and currencies to mobile browser checkout, the way players pay now decides how studios scale.
In this episode of Payments Unfiltered, Berkley Egenes, Chief Marketing & Growth Officer at Xsolla, joins host Theo Spyrides to outline a practical playbook for global game monetization.
Together they unpack the levers that actually move revenue: enabling the right payment methods and currencies in priority markets, reducing friction at checkout, navigating regulatory shifts that can unlock new opportunities—or add fresh hurdles—and how to combat fraud.

Don’t forget to subscribe to our channel so you don’t miss any new episodes of Payments Unfiltered.